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What are these new legal documents and what do they mean?

Q & A: New Legal Documents

  • When do I need to confirm my acceptance? The deadline for document review and agreement is MAY 1st, 2006. If you do not review and agree to these new terms and documents by MAY 1, 2006, 2CO will, unfortunately, discontinue your product sales until you are able to read the documents, review them and accept.
  • How can you find the documents? Log into your account homepage and click on the link text. Please read and click on the AGREE button. — What if I need hard copies of these documents? If for some reason you need a hard copy that has been signed by 2Checkout.com, use the Ticketing system to make a request. Documents will be mailed to you.
  • What if I don’t agree to the new documents? If the new terms and documents are not accepted BY JULY 1st, 2006, then 2CO will assume that you do not find these terms acceptable and will temporarily disable your account.
  • Can I reinstate service if I miss the deadline? 2CO hopes to avoid any of loss of sales during this period, and recommends that acceptance by May 1 will prevent this. However, if you miss the July 1 deadline and find your account has been disabled, you can re-enable your account and reinstate your payments by logging into your account and agreeing to the new Terms of Service.
  • What are some of the new benefits? Two examples of the changes under the new contracts include changes to the Dispute Policy and to “Mark Orders Shipped.” Dispute Policy Changes and Benefits In the new version of the Operating Regulations, you’ll find that the dispute policy is different. This is great news for vendors and provides a measure of protection for shoppers. In 2006 2CO will not convey, and the vendor has no liability for, extra charges if a dispute reason is “fraud.” For more information on how the new Dispute Policy will work, read the entire article.

    Mark Orders Shipped Changes and Benefits

    To keep online shoppers coming back, accurate order information is crucial. We want our customer care department to be able to answer customer calls for order shipping status– It’s a service benefits vendors and that customers expect. To better meet your needs and the needs of the customers, we will begin to require that all tangible orders be marked “shipped” and to have updated tracking and shipping information. This allows our customer care department to answer shipping questions for the customer immediately, at any time day or night, and ensures increased customer satisfaction. It also means you will not need to be contacted for routine inquiries.

    If you are not sure how to use the Marked as Shipped section of the Administration panel, please go to How Do I Mark Orders As Shipped for more information– and remember, you’ll want to do this before May 1st, 2006.

May I use 2CO’s services for a seminar/conference?

Seminar/Conference/Event Guidelines:

The terms outlined in our Supplier Agreement and Operating Regulations are geared towards the standard purchase of goods and services, and are not readily serviceable for conferences, events and seminars. It is a requirement of the card association that goods/services be rendered at the time when the credit card is actually charged for a sale. In the case of a seminar/conference/event, the product is not supplied until well after the time in which the credit card is charged.

The Risk Management department of 2CO is prepared to allow for your conferences/seminars/events to be accepted per the “Restricted Product” guidelines of our Allowed Products list, based on the following conditions:

  1. 2CO will hold-back 25% of each sale in a “reserve fund” pending verified completion of the event. The 25% hold-back will be released in 2 installments. The first installment will be released no earlier than 1 week following the event. This is required to allow the 2CO verification department ample time to verify that the event took place, and that there are no initial customer complaints. At this point 80% of the hold-back (approximately 20% of your total sales) will be released to you. The remaining funds will be released on the pay period 90 days after the completion of the verification process.For example:
    If your event is scheduled to take place on January 1st, the hold-back payout would be as follows:
    • approximately January 10th — 20% of total sales
    • approximately April 10th — remaining 5% of total sales (less refundsand chargebacks)

    Please note: Verification will NOT take place until after you inform 2CO that the event has taken place.*

  2. Purchasers/attendees must be provided with some tangible evidence of purchase, such as a ticket, a certificate of registration, etc., at the point when the sale is made.
  3. 2CO will require a guarantee that will protect us from the possibility of the event not taking place, or other circumstances that may result in large numbers of cancellations or refunds of funds that we would have paid out to you before the conference/event takes place. This should be a written statement, signed by the account holder, specifically stating 2Checkout bears no responsibility for reimbursement of ticket costs for which the vendor has already been paid in the case of canceled events.
  4. 2CO will also require a completed copy of the Risk Form, a record of your business history, as well as documentation of a previous event (you may submit a newspaper posting, copy of a brochure, etc.) faxed to 614-921-2451 ATTN: Risk.

If you agree to these conditions, please respond with the requested paperwork and completed Risk Form.

What is your abusive vendor policy?

Abusive Vendor Policy

In any direct contact with Customers, Supplier shall, at all times, act in a professional and courteous manner. At no time will Supplier conduct an inappropriate communication with the Customer. Inappropriate communications include, without limitation, threats of any nature, harassment or attempts at extortion. Such inappropriate communication shall be deemed to be a material breach of the 2CO Agreement.

In addition to the other remedies 2CO has for Supplier’s breach of its obligations, including without limitation the suspension of an Account or termination of the Agreement, 2CO may assess a charge of $100.00 as partial reimbursement for costs incurred by 2CO in resolving an issue with a Customer resulting from inappropriate communication by Supplier.

What changes must I notify 2CO about?

Supplier must notify 2CO immediately of any changes Supplier intends to make in any of the following:

- Products offered for sale. ***Note, this applies only if you are making a fundamental change to the product or service that you have previously been approved to sell. Should you wish to start selling an entirely different product or service, you must notify us. If you are merely adding additional sizes, colors, like items, etc. to your existing approved catalog, there is no need to inform us.

- Primary Contact Information. ***Note, that if you are merely updating your email address, phone number or mailing address, there is no need to contact us. However, if you wish to update the information to reflect a new owner of the business, you must follow the account transfer instructions found here:

Can my account be transferred to someone else?

- URL or Domain Name. ***Note, you must inform us each and every time you wish to sell from a URL other than the URL that you have listed on your 2CO account. Remember, the 2CO license agreement is good for a single URL only. For information on how to obtain additional licenses at a discount, please see:

Can I have multiple 2checkout.com accounts?

Should you make changes to your shipping or return policies and you are confident that they are in line with 2CO policies, there is no need to contact us. However, if you wish to assure that policies match our requirements, you may email the details of your policy changes to Risk@2co.com for approval.

What is your copyright policy?

The 2Checkout.com, Inc. copyright violation policy is available at http://www.2co.com/dmca/

Are adult Web sites permitted?

We do not permit the sale of any Adult subscription services, chat, or any pornography (pictures, videos, DVDs, magazines)or sites that contain nudity. However, you can sell lingerie, adult toys and similar products with pre approval from the risk dept.

You will be required to provide extra business and personal information because some products/services are “restricted” by 2co. Contact risk@2co.com for further information.

Please see the Prohibited Products list of products and services that CANNOT be sold using 2CheckOut, Inc.

May I use 2CO’s services to sell pixels?

2Checkout.com is no longer accepting pixel-selling sites if they guarantee that the site will to be up for more than one year.

It must be stated very clearly on the website that the site is NOT guaranteed to be up for more than one year. If you do not have any guarantee about how long the site will be online, then that must be clearly disclosed to prospective buyers.

In addition to the one-year limit on the guarantee, additional restrictions that 2Checkout is now placing on such sites include:

  • 2Checkout will require a copy of a receipt from the site’s hosting service as evidence that hosting has been prepaid for the time that the site is guaranteed.
  • Pixel site vendors must complete a Risk Form and return it to 2Checkout.com (I will attach a copy of the form to this e-mail).
  • 2Checkout.com will withhold a reserve amount higher than our regular accounts. Reserve level will be 20 percent.
  • Pixel-selling sites are strictly restricted to vendors in the United States, Canada, Australia, New Zealand, and the United Kingdom.

If you would like to use 2Checkout.com services for an account with these restrictions, please contact risk@2co.com for a copy of the risk form.

May I use 2CO’s services for an essay writing service?

Essay Disclaimer Requirement

Going forward we will only accept essay service sites that offer custom information only (this must be clear on your web site home page) you will also be required to have a disclaimer clearly posted on your home page, available for view without clicking on a link.

Example:

Disclaimer: XXXXXXX (company name) provides custom term paper writing/rewriting services inclusive of research material, for assistance purposes only. The term papers should be used with proper reference.

It does not need to be word for word but it must portray the service as for informational purposes only, it is not meant to take the place of homework.

What are your guidelines for restricted products?

Restriction Guidelines

A review of the site will need to be done prior to opening an account. Procedures for ‘Restricted’ accounts:

Completed Risk Form

Your return policy must agree with ours (see Operating regulations) https://www.2checkout.com/documentation/operating.html

Agree to the following: Reserve level will be 10% for initial 6 month period. Processing fees will be 7.5% + $0.55

There can be no nudity, adult DVD’s or porn links on the site. If you agree to these terms, the site has been approved and you open an account please, forward the seller ID you will receive to risk@2co.com. You will receive a risk form at this time. Please fax to 614-921-2451 attn:risk

Is There a Maximum Amount I Can Sell?

No. 2CO does not apply a maximum sales restriction on any account based upon dollar volume or number of sales.

Please note that a sudden increase in volume, without notification, can result in your account requiring additional verification. To assist 2CO’s staff with the verification process, we strongly encourage our suppliers to notify our staff whenever any independent marketing push or new product line may be introduced that will create a new pattern in sales utilization.

Simply submit a ticket with a request that the information be added to your account. A representative will be happy to comply and/or contact you for additional information on an as-needed basis.

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