2Checkout.com strives to provide vendors with detailed stat tracking to assist in monitoring the financial history of their accounts.

A key aspect of this information is active tracking of refund and bank dispute amounts and percentages. These percentages play a key role in 2Checkout account evaluations, as well as determining the level of the rolling reserve that is applied to accounts.

2Checkout maintains the following criteria for acceptable refund and bank dispute percentages:

• Refund amounts should not exceed our acceptable limit of 10%.
• Bank Assisted dispute levels should not exceed our acceptable limit of 1%.

Percentages above these levels may lead to reserve increases, and can be detrimental to the overall profitability of your company.

Refunds and Bank Assisted Disputes that are deemed fraud related are weighted differently than those issued for service related issues, yet these stats should be monitored as well.

2Checkout encourages all vendors stay current on their account statistics and are proactive in using these tools to ensure the overall health and good standing of their accounts.

Who is 2Checkout (2CO.com)?

2Checkout Inc. (2CO) is a reseller for thousands of online businesses. If you have a 2CO or 2Checkout charge on your statement, it is very likely that you or someone in your household placed an online order with one of our contracted vendors. Go Shopping Now

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What is 2Checkout (2CO.com) billing me for?

If you have a 2CO charge on your statement, please look up your order here to verify your purchase or report a problem:

• I do not recognize a charge on my bank statement.
• I know my order number and wish to report a problem.
• I don’t know my order number and wish to report a problem.

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Want to Speak to a Service Representative?

If you wish to speak to a representative, call our Customer Service Support Center toll-free at 1-877-294-0273.

• Direct: 1–614–921–2450
• International: +1 1–614–921–2450
• US and Canada Toll Free: 1–877–294–0273
• UK and Northern Ireland: 0871–871–8283

Have You Reported a Problem that was NOT Resolved?

If you previously reported a problem concerning a purchase, please submit a support ticket to have the 2Checkout customer service staff intercede.

As a part of our service, all orders placed by a consumer are subjected to an
automated fraud screening routine. This routine automatically examines each and every order placed. Suspect orders are reviewed by a trained member of our loss prevention team. These orders are canceled if they are fraudulent. Orders that are not obviously fraudulent but are suspect are put in an "On Hold" status and are reviewed further.

A chargeback dispute is a forced refund from a customer’s credit card company. It occurs when a cardholder decides to formally dispute a charge on his/her credit card bill, often because someone else fraudulently used that card number before the abuse had been discovered or reported. Chargeback disputes occur on less than 1% of all 2CheckOut transactions.

According to credit card association rules, Internet merchants must accept credit card fraud as part of the normal risk of doing business on the Internet.

The amount of credit card fraud you experience will vary according to the type of products you sell. Products that appeal to children, teenagers, and unmarried men will experience a higher degree of credit card fraud. Products that are purchased primarily by professionals, women, and families will experience a lower amount of fraud.

2CO strongly encourages you to take advantage of our Customer Care team. A link to our ticket system or our toll-free 800 number can be posted on your website. As you are notified as to any inquiry or dispute that is brought to our attention this essentially provides you with a multi-level customer service department that is available seven days a week.

2CO requires all suppliers to clearly and concisely post the terms under which a product can be returned for full credit or a recurring billing cycle can be terminated.

The policy should be clearly posted, easy-to-understand and provided to our Customer Care team for posting on your account. Only by requesting that the policy terms be included in our internal administration system can we be assured of notifying any customers as to terms that may be specific to a product or service supplied to us.

In most instances you will be notified as to any inquiry or complaint associated with the product you are supplying. If, however, 2CO determines that a failure to quickly cancel or refund a transaction would result in more harmful and costly chargeback procedures than it is likely that a refund or cancellation with be immediately transacted.

In all instances you should arrange to obtain signature confirmation when shipping tangible products. Chargeback disputes will not be entered into without this documentation and the product must also be shipped to the cardholder’s address - not a separate shipping location. To clarify, 2CO does not prohibit products from being shipped to a different address. However, the ability to dispute a chargeback is negated entirely if this is the case.

Please review the following articles for additional information on contacting 2CO, chargebacks and tools that can be used to minimize disputes:

2Checkout Contact Information

What is a Bank Assisted Dispute (Chargeback)?

How can I help to reduce the number of customer disputes?