2Checkout.com strives to provide vendors with detailed stat tracking to assist in monitoring the financial history of their accounts.

A key aspect of this information is active tracking of refund and bank dispute amounts and percentages. These percentages play a key role in 2Checkout account evaluations, as well as determining the level of the rolling reserve that is applied to accounts.

2Checkout maintains the following criteria for acceptable refund and bank dispute percentages:

• Refund amounts should not exceed our acceptable limit of 10%.
• Bank Assisted dispute levels should not exceed our acceptable limit of 1%.

Percentages above these levels may lead to reserve increases, and can be detrimental to the overall profitability of your company.

Refunds and Bank Assisted Disputes that are deemed fraud related are weighted differently than those issued for service related issues, yet these stats should be monitored as well.

2Checkout encourages all vendors stay current on their account statistics and are proactive in using these tools to ensure the overall health and good standing of their accounts.

Starting on May 1, 2006, 2CO will not convey, and the vendor has no liability for, extra charges if a dispute reason is “fraud.” However, vendors will be charged a fee of $50 if 2CO rejects an order, and you, the vendor, are working separately with that customer to fulfill it over and above 2CO objections. Additionally, if there is a service-related charge, for example if a product is not delivered, or is not ‘as advertised,’ there will be new increases in fees.