In the Card Not Present, e-commerce environment that 2Checkout and its suppliers actively sell in, a decision had to be made between real time or time delayed fraud protection. With the 60,000+ suppliers currently selling hundreds of thousands of different products and services, this is a topic debated regularly.
2Checkout Inc. (2CO) is a reseller for thousands of online businesses. If you have a 2CO or 2Checkout charge on your statement, it is very likely that you or someone in your household placed an online order with one of our contracted vendors. Go Shopping Now
If you have a 2CO charge on your statement, please look up your order here to verify your purchase or report a problem:
If you wish to speak to a representative, call our Customer Service Support Center toll-free at 1-877-294-0273.
Have You Reported a Problem that was NOT Resolved?
If you previously reported a problem concerning a purchase, please submit a support ticket to have the 2Checkout customer service staff intercede.
2CO strongly encourages you to take advantage of our Customer Care team. A link to our ticket system or our toll-free 800 number can be posted on your website. As you are notified as to any inquiry or dispute that is brought to our attention this essentially provides you with a multi-level customer service department that is available seven days a week.
2CO requires all suppliers to clearly and concisely post the terms under which a product can be returned for full credit or a recurring billing cycle can be terminated.
The policy should be clearly posted, easy-to-understand and provided to our Customer Care team for posting on your account. Only by requesting that the policy terms be included in our internal administration system can we be assured of notifying any customers as to terms that may be specific to a product or service supplied to us.
In most instances you will be notified as to any inquiry or complaint associated with the product you are supplying. If, however, 2CO determines that a failure to quickly cancel or refund a transaction would result in more harmful and costly chargeback procedures than it is likely that a refund or cancellation with be immediately transacted.
In all instances you should arrange to obtain signature confirmation when shipping tangible products. Chargeback disputes will not be entered into without this documentation and the product must also be shipped to the cardholder’s address - not a separate shipping location. To clarify, 2CO does not prohibit products from being shipped to a different address. However, the ability to dispute a chargeback is negated entirely if this is the case.
Please review the following articles for additional information on contacting 2CO, chargebacks and tools that can be used to minimize disputes:
What is a Bank Assisted Dispute (Chargeback)?
How can I help to reduce the number of customer disputes?
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