2Checkout and our Fraud Prevention Department are pleased to announce an improvement made to our services today. Beginning earlier this afternoon vendors are now receiving the fraud review notifications at a quicker response rate then they were previously.

Prior to today, 2CO vendors were receiving review notifications within an hour or two of the order being placed. Now, vendors should see this response time reduced by at least half.

This feature enhancement should benefit those of you selling immediate downloads and services as your customers will experience fulfillment rate that has been improved from hour or more, to within the hour. Or even as quickly as within 20 to 30 minutes.

Quicker notifications should result in a quicker turn-around on order processing benefiting both you and your customers.

Do you have big celebratory plans for International Fraud Awareness Week? What do you mean — NO? Don’t worry, we’ve got you covered!

As you know, 2Checkout takes e-commerce fraud management very seriously and accurate and timely protection of your orders has always been a guarantee. But this week, to celebrate Fraud Week, we made our net even stronger.

2Checkout joined a global fraud-fighting community, powered by Ethoca – a leader in collaborative fraud management – to extend our fraud management services beyond our current system. Now, we have access to shared fraud data from a pool of online retailers designed to help augment our efforts in spotting and stopping fraudulent online behavior more efficiently, and guaranteeing less chargebacks related to fraud.

In partnership with our existing fraud detection technology, Ethoca will be an added layer of protection. The beauty of the system is that it not only red flags and records fraudulent findings from other retail sources but also helps identify honest customers as well, so they can receive a virtual “speed pass” through the clearance process and valuable departmental resources can remain focused on stopping criminal activity.

According to Sebbe Jones, Manager of Fraud Protection for 2Checkout, “Fraud protection isn’t just about stopping the bad guys. Providing a seamless and safe shopping experience for the legitimate consumer is equally, if not more important. Ethoca is yet another layer of security for us to ensure a safe shopping experience.”

We are proud to be an integral part of Ethoca’s network and are confident the model will help stamp out fraudulent transactions within the retail industry, resulting in substantial savings for customers and retailers selling online.

This is always a hot topic.

It is definitely exciting to be getting such great input through the new 2Checkout forum.

Topics like consumer fraud will be introduced, covered, reintroduced and covered again and again. The short (and often unacceptable answer) is that there really isn’t an ideal solution for the card-not-present merchant of today regardless of product type: tangible or intangible.

Why not? There are two big reasons:

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There are a few reasons why this may happen. The timeframe on a notification email is an estimate of when sales are received. Orders placed near the beginning or end of that time frame may arrive in a notification batch that is prior to, or subsequent to, the timeframe on the notification email in question.

If there is a large difference in the time scale, the sale in question was probably placed in an ON HOLD status previously and we received additional information during the time frame indicated in the email.

Alternatively, you may want to consider time zone differences for the discrepancy.

As a part of our service, all orders placed by a consumer are subjected to an
automated fraud screening routine. This routine automatically examines each and every order placed. Suspect orders are reviewed by a trained member of our loss prevention team. These orders are canceled if they are fraudulent. Orders that are not obviously fraudulent but are suspect are put in an “On Hold” status and are reviewed further.