Knowledge Base » Suppliers »

Can 2CheckOut automatically calculate shipping costs?

2checkout does not automatically calculate shipping cost, however we do provide a customizable shipping method system. You can charge a specific amount per item by including a handling charge for each product, or you can create base amount shipping methods which would apply to an entire order, or a combination of both a base charge for an order and an additional charge for individual items. Shipping can also be calculated based on the weight assigned to a product in combination with a weight based shipping method. Full details on creating shipping methods can be found in Chapter 5 of our User’s Guide.

How do I Prevent Customers from Ordering from Certain Countries?

Many suppliers use their shipping methods to restrict sales from certain countries. If you are selling intangible products you may want to restrict your yours from certain countries as well.

Restricting intangible orders from certain countries.

You may restrict orders from certain countries for intangible products by using the E-Good Country Blacklist feature in your account. This feature will restrict intangible orders to certain countries based on the billing country the customer selects in the purchase routine. If a customer enters a billing country that is restricted in E-Good Country Blacklist they will receive the following error:

Our supplier cannot currently offer these products to you based on your current location of ( COUNTRY NAME )

If you still wish to continue with your purchase please use the button provided below to go back and remove these products from your shopping cart:

* (PRODUCT NAME)

Once you have logged in to your account click the ‘Shipping’ tab and then select the ‘E-Goods’ subcategory. From here you may scroll thought the countries in your Allowed list and select the countries you wish to remove. Once you have selected the countries you wish to remove you may click on the ‘Deny’ button at the bottom of the list. This will move the country to your Denied list. If you wish to allow a country on your Denied list, you may select the country and click on the ‘Allow’ button at the bottom of the list.

Restricting shipping to certain countries.

Tangible Products: (Products set up as tangible when they were added to our database.)

2Checkout allows you to restrict the shipping of tangible products to certain countries based on the shipping country the customer selects in the purchase routine. If a customer enters a shipping country that is not supported by your shipping method they will receive the following error:

No shipping available to your country

Once you have logged in to your account click the ‘Shipping’ tab and then select the ‘List’ subcategory. From here you may click the edit icon next to the shipping method you wish to edit. This will open the shipping wizard where you will need to select ‘Custom List’ under the countries section. This will open the custom country list where you can select the check box for the country you wish to restrict. Once you have selected the countries you wish to restrict you may click on the ‘Continue’ button at the bottom of the page. You will then need to click the ‘Save’ button to save your changes and exit the shipping wizard.

Related Articles

My customers aren’t being charged shipping. Why not?

If you are using our Plug n’ Play cart, there are two main issues that could cause your customers not to be charged shipping on orders placed.

Your Products are Set up as ‘Intangible’:

When you set up your products in our database, you have the option of indicating whether they are tangible (a physical product that will be shipped or otherwise delivered offline) or intangible (a good that will be delivered by download or electronically). If your product(s) are set up as intangible, shipping charges will not be applied because the system thinks your products won’t be shipped.

To check this in the 2CO Classic Sellers Area (V2):

1. Login to your 2CO account.
2. Click on ‘Shipping Methods’.
3. If you see a message that says ‘You have no shipping methods’, then your shipping methods have not been set up and this is why no charges are applied to orders.
4. Click the button to set up shipping methods for your account to rectify this problem.

To check this in our New (VA) Vendor Sellers Area please login at the following url: https://www.2checkout.com/va/
Once you have logged in click the ‘Shipping’ tab and then select the ‘List’ subcategory. If no shipping methods are listed click the ‘Add New Shipping Method’ link to rectify this problem.

If you are using a third-party cart, the 2CO software does not compute shipping. This function is handled by your third-party cart. Please check the configuration of your cart to ensure that this is set up correctly.

If you have not setup any shipping methods and a customers attempts to order a product defined as tangible in our system they will receive the following error message:

No shipping available to your country

Related Articles

Does 2checkout support affiliate accounts?

2Checkout provides our suppliers with an integrated affiliate system where your affiliates can resell your products and the affiliate commissions are payed out by 2Checkout. For more information please visit our article on our integrated affiliate system.

We also provide you with the option to use your own third party affiliate script that works off of a hidden image tag. When using a third party affiliate script 2Checkout does not payout your affiliate commissions. Please visit this article for instructions on using a third party affiliate script.

I need assistance with membership script support, who do I contact?

For support on the Free Membership Script, you need to contact the maker MembershipClientPro.com, who provides the script free for Vendors to use. You can contact them at Lite@MembershipClientPro.com

How can I use a third-party affiliate script with 2CO?

2Checkout.com supports almost any affiliate program that works off of a hidden image tag on the sales confirmation page.

To setup third-party affiliate script, log in to your account and click on the “Account” tab, then click on “Site Management” subcategory. From here you can fill in the string that is provided by your affiliate program as the Affiliate URL. 2Checkout.com payment routines will fill in dynamic parameters like “order number”, “order total”, “your product id”, “quantity ordered”.

The Affiliate link will only work if you have Direct Return OFF. The hidden image tag is placed on the 2Checkout confirmation page after the sale and with Direct Return ON, this page is by passed.

To have the string populated dynamically, put the following variables in the appropriate location. The payment routine will fill them in after the sale is complete:

$a_order – 2Checkout.com Order Id.
$a_total – Total Dollars Paid.
$a_product – Your product id
$a_quantity – Quantity of product id sold.

Example src string:

https://affiliate.com/sale.cgi?order=$a_order&total=$a_total&product=$a_product&quantity=$a_quantity

If the buyer bought 1 of your product id 01-Widget for $2.00, after the sale the string would become

http://affiliate.com/sale.cgi?order=123456&total=2.00&product=01-Widget&quantity=1

Do you offer a referral bonus program?

2Checkout Suppliers and Affiliates can earn money by referring new vendors to 2Checkout.com. To earn referral commissions place a link to the following URL on your site:

>> https://www.2checkout.com/2co/signup?affiliate=XXXXXX (be sure to replace the XXXXXX with your account number, it will not work the way it is)

And, if someone clicks on this, signs up, and their account is active for 60 days, you will receive an $11.00 USD bonus.

If you’re already a 2Checkout Supplier or Affiliate, this is built into your account. To participate in our affiliate program you must first sign up for a free affiliate account at the following url: https://www.2checkout.com/va/signup.

You can access a detailed list of your affiliate information by logging into your account, selecting ‘Vendor Reporting – Reports’ under the helpful links menu, and then clicking on the ‘Affiliate Signups’ link. This page will show the date the order was placed, whether or not the vendor stayed with us long enough for you to earn your bonus, the vendor’s website address, and the amount of the bonus you received.

You may use one of the following graphics for your referral links:

2Checkout.com: Start Selling Now

2Checkout.com: Start Selling Now

Does your system offer an integrated affiliate solution?

2Checkout’s integrated affiliate program is the industry’s first FREE affiliate program. No additional fees are charged by 2Checkout for participating as a supplier or as an affiliate. As a supplier, you can offer affiliates a commission for successfully re-marketing your products on their websites. In this Pay-Per-Sale program, you choose the commission amount, and do not pay anything until a sale is made and the funds are deposited.

Our affiliate program provides our suppliers with many benefits over traditional affiliate programs.

Benefits for the supplier:

  • No additional fees from 2Checkout.
  • No additional software changes to your website.
  • Ability to resell other suppliers products.
  • No worries about keeping track of affiliate sales, 2Checkout pays your affiliates directly.
  • Begin earning and paying commissions immediately after product enrollment.

Benefits for the affiliate:

  • Free affiliate account.
  • No ugly banner ads.
  • HTML code and product images provided by 2Checkout.
  • Ability to resell all of our suppliers affiliate products.
  • Easy to navigate interface that provides up to date reporting for sale and payment information.
  • Ability to receive payments by all of our supported payment methods.

The affiliate program is available to all of our suppliers and affiliates can now signup for free affiliate accounts. Affiliates can signup for their free account at the following url: https://www.2checkout.com/va/signup.
To access this program you must login to our new vendor interface at the following url: https://www.2checkout.com/va/

To make your products available for affiliate sales, simply edit your products by clicking on the ‘Products’ tab at the top of your supplier home page, then clicking on the ‘Edit’ sub-tab. Here you can add a category and commission for the products that you would like to offer in the affiliate program. To find products for you to sell on a commission basis on your website, just click on the ‘Affiliates’ tab at the top of the page, then click on the ‘Browse Opportunities’ sub-tab. From here you can select a category to find products that will interest visitors to your website.

A new feature guide which may help you navigate the affiliate area can be found here:
https://www.2checkout.com/static/va/documentation/FeatureGuide/content/06_Affiliates.html

We have also provided our suppliers with an in depth tutorial on adding products to the affiliate program and a tutorial for new affiliates that explains how to find affiliate opportunities.

—-Related Articles—-

What are 2Checkout’s refund and dispute policies?

2CO strongly encourages you to take advantage of our Customer Care team. A link to our ticket system or our toll-free 800 number can be posted on your website. As you are notified as to any inquiry or dispute that is brought to our attention this essentially provides you with a multi-level customer service department that is available seven days a week.

2CO requires all suppliers to clearly and concisely post the terms under which a product can be returned for full credit or a recurring billing cycle can be terminated. The policy should be clearly posted, easy-to-understand and provided to our Customer Care team for posting on your account. Only by requesting that the policy terms be included in our internal administration system can we be assured of notifying any customers as to terms that may be specific to a product or service supplied to us.

In most instances you will be notified as to any inquiry or complaint associated with the product you are supplying. If, however, 2CO determines that a failure to quickly cancel or refund a transaction would result in more harmful and costly chargeback procedures than it is likely that a refund or cancellation with be immediately transacted.

A chargeback is a forced refund from a bank/credit card provider. Each credit card provider has different policies and regulations regarding chargebacks. Please contact 2Checkout.com’s Dispute Department at chargeback@2CO.com for further assistance or review the chargeback articles for additional information on chargebacks and tools that can be used to minimize disputes.

How can I cancel or refund an order after it’s been placed?

You can easily issue refunds or cancel orders through the admin interface of your account. First, you will need to reference the order in your account, this can be done by logging into your account homepage and selecting the “Sales” tab near the top of your account homepage and then selecting the “List” sub-tab. You can then click on either the sale number you wish to cancel/refund under the sale list or use the “Sale Search” form to search for the order. Once you reference an order in your account, you have the option to refund the entire sale by clicking on “Refund Sale” on the top left of the sales details page. You may also refund a line item by clicking on the “Refund” link located in the Refund column of the invoice for that line item or issue a partial refund by clicking on the”add refund” link directly under the invoice number.

Please note: The refund option may not be displayed on a sale based on the following criteria:

  • Your username does not have authorization to issue refunds (basic editing access).
  • The sale is over 60 days old.
  • The invoice has no balance left to refund.
  • For a line item refund, the line item has already been refunded.
  • For a line item refund, the line item amount is more than the
    remaining balance on the invoice (this can happen on an invoice with one
    line item and a coupon or on an invoice with a partial refund)
    .
  • It’s an online check order that has not been deposited.

Please feel free to contact us directly for refund assistance.

Page 26 of 30« First...«2425262728»...Last »

Recent Posts from the Community:

Not answer

posted by: zeroscripts

No emails

posted by: tools

URL Change.

posted by: 2pugs

open realty

posted by: zlimfur
More from the community »

Spotlight Supplier

Spotlight Supplier

Premium Web Hosting

Spotlight Shopping Cart

Spotlight Shopping Cart

VPASP Shopping Cart


Popular Tags

2Checkout.com account admin affiliate API approved url ASP Carts Banking Wizard beta business cart chargeback charity compliance consumer fraud contact coupon credit card csv currency demo demo shop direct return dispute Downloadable Products Duct Tape Marketing E-Commerce ecommerce email error exchange rate features Fees Fraud fraud protection help holiday HTML images INS integration international International Fraud Awarness Week invoice languages logo Marketing mark shipping MasterCard MD5 hash multiple online sales Operating Regulations order parameter error parameters partners passback payment payments payoneer PayPal PCI PHP Carts plug and play policies policy product products prohibited purchase purchase routine recurring reference refund release level Remote Hosted Carts resources restricted return return url risk sale sales script Security services setup Shipping signup social networks software Spotlight Supplier Agreement third party cart third party carts tutorial update updates vendor admin