The currency used when an order is placed will effect the type of dispute notice that 2Checkout.com receives from a credit card provider.

If the order was placed in United States currency (US Dollars):

• 2Checkout.com receives notice from the credit card provider after the dispute has been completed.
• 2Checkout.com sends notification to the vendor of the chargeback and the reason for said dispute.
• The vendor has the option to either let the dispute stand, contact the customer to resolve the dispute, or contact 2Checkout.com for assistance with challenging the dispute. If a vendor would like to challenge the dispute they need to contact 2Checkout.com’s Dispute Department within 10 days of receiving the notification.

If the order was placed using any currency other than US Dollars:

• 2Checkout.com receives notification from the credit card provider that an account holder has initiated a dispute.
• 2Checkout.com sends notification to the vendor that a charge is currently being disputed.
• The vendor has the option to either let the dispute stand, contact the customer to resolve the dispute, or contact 2Checkout.com for assistance with challenging the dispute. If a vendor would like to challenge the dispute they need to contact 2Checkout.com’s Dispute Department within 7 days of receiving the notification.
• Once a non-US Dollar dispute has been completed, neither 2Checkout nor the vendor can challenge the dispute.

Additionally, 2Checkout.com occasionally receives notification from the credit card provider that the account holder is inquiring about a charge. On behalf of our vendors 2Checkout.com will send a copy of the receipt to the credit card provider. 2Checkout.com will also inform the vendor of the inquiry to give them the opportunity to contact the customer to resolve any possible issues that could result in a chargeback.

If there are any questions about the dispute process, please contact the Dispute Department by email at chargeback@2CO.com or by using the contact information provided here.

Suppliers who are currently choosing to be paid by wire transfer in any currency other than USD need to be aware of some potential changes in their weekly payments. To provide better service, 2Checkout.com is changing foreign currency providers for wire transfers. This transition will occur over the next few months.

What this means for your everyday business:

• No disruption in the payout of your 2Checkout payment.
• A potential change of reference information on your wire.
• A potential change in the fee charged by your bank as funds will now originate from a US bank.

Continue reading…

Summer Cart is easy-to-use full-featured PHP shopping cart. Designed to be 100% Search-Engine-Optimized (SEO), fully XHTML and CSS compliant, with meta tags and search engine friendly URLs. Summer Cart includes not just powerful product catalog, order management, reporting and marketing tools, but is also completely customizable and has built-in content management system, forms builder, and multiskins support. Sell to more customers with the multi-language and 39+ auto updated currencies features. See the online demo.

Web site: http://www.summercart.com/

The 2Checkout purchase routines are available in 15 languages. In addition to English, we offer both of our purchase routines in Traditional Chinese, Danish, Dutch, French, German, Greek, Italian, Japanese, Norwegian, Portuguese, Slovenian, European Spanish, Latin Spanish, and Swedish. The language defaults to English if this parameter is absent, but “en” may be used for English as well. The purchase routine language is selectable at the top of the purchase routine pages and by passing in the proper value with the “lang” parameter as described below.

Continue reading…

New accounts and accounts that have a drastic increase in sales will have some of the orders verified by our Verifications Team. Typically, we verify orders through voice contact with the customer/end user. Generally, this process takes a few days and is typically seamless.

Verifications allows us to assure customer satisfaction; resulting in fewer refunds and bank assisted disputes (charge backs), and allows us to confirm the legitimacy of new vendors. Making certain that we deal with only reputable vendors minimizes risk and allows us to keep our fees minimal.

While we make every effort to make contact and verify receipt of the product/service, difficulties can arise. If we cannot verify the orders in a timely manner, this can result in a delay of the initial weekly payment (every Thursday). If we are not able to send the payment, we will contact you by e-mail with an explanation.

Important Note: Suppliers selling tangible goods should not expect payment until 2CheckOut can confirm receipt of goods shipped, and they were received as per the terms advertised on the supplier’s website. Delaying shipment until you receive funds is NOT considered an acceptable business practice.

Suppliers selling intangible goods, such as service related products (e-downloads, hosting, etc.), should not expect payment until 2CheckOut can confirm that your services have been rendered.

Suppliers who establish a new account within five (5) days of a payment cycle release date will not receive a disbursement of funds until the next payment period ends (approximately one (1) week).