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Why is My Payment Still Pending?

The term “pending” means that the buyer’s card was charged and the funds are sitting on your account. The funds are scheduled to be processed and released to you at the next payment processing (sales are pending payment to you). This does not mean the credit card has not been verified yet, since all sales are verified in real time.

What is a Release Level?

The release level is a setting controlled by the Vendor that allows you to instruct us to hold funds on your account (instead of disbursing them to you) until they reach the specified level. Once the account has reached this level, payment will be sent by the method specified on your account. This option can be set up in the Admin under Account – Bank Account.

The minimum release level for a wire transfer, either in currency or USD, is $300 USD.

The minimum release level for a check payment is $100 USD.

The set minimum that will be paid out via ACH is $10 USD.

The minimum release level for a Payoneer payment is $20.00 USD.

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