Are you a prospective vendor wondering if your product is one that 2Checkout prohibits or restricts? Are you an existing vendor who wants to add additional products or services and you’re not sure if 2Checkout can support it? Still have questions even after reviewing our prohibited product list? Our Risk Department is here to get you the answers you need. Email risk@2checkout.com and provide us with your URL and we will happily review your product or service for acceptability. If you do not yet have a website that includes your product or service, then provide us with a detailed description as to what you wish to sell and we’ll follow up with information on whether we think we could support it. It is important to note that while we can give you a general idea as to whether or not we could support something based on a description, we will still need to review your URL before approving an account.

The terms outlined in our Supplier Agreement and Operating Regulations are geared towards the standard purchase of goods and services, and are not readily applicable for services offering repair, data transfer, maintenance, or other services requiring a customer to send in items to receive service. It is a requirement of the card association that goods/services be rendered at the time when the credit card is actually charged for a sale. In the case of a repair/data transfer/maintenance service, the product is not supplied until well after the time in which the credit card is charged, and a transfer of customer property is mandated.

Before continuing further, please be aware that services of this type are restricted to US based operations only. The item must be shipped to, and serviced from, locations within the continental United States.

The Risk Management department of 2CO is prepared to allow repair/data transfer/maintenance services to be accepted with a 10% rolling reserve per the “Restricted Product” guidelines of our Allowed Products list, based on the following conditions:

1. The supplier must supply proof of a surety bond in an amount equal to 8x the approximate value of the items that would be shipped serviced. 2Checkout does not supply or facilitate bonding services, we would recommend you contact either your insurance company or http://www.nasbp.org for assistance in obtaining the bond. The bond must list the supplier as the principal for the bond, with 2Checkout.com as the obligee. The bond shall state the vendor will perform the contracted service on the product and return it to the customer in a condition equivalent to or better than it’s original condition. This would insure the funds to cover any losses 2Checkout may incur from loss of customer property due to negligence or loss on the part of the supplier.
2. Both purchasers and supplier must provide shipping insurance/delivery confirmation for the packages sent. We recommend the usage of DHL, Fed/Ex, USPS, or UPS shipping to ensure transparency of the timeframe in which the item(s) shipment was initiated/received. Your site must state this requirement to the customer clearly before the transaction takes place.
3. 2CO will require a guarantee that will protect us from the possibility of the service not being rendered through supplier inability, or other circumstances that may result in large numbers of cancellations or refunds of funds that we would have paid out to you before the service was completed. This should be a written statement, signed by the account holder, specifically stating 2Checkout bears no responsibility for reimbursement of repair/transfer/service for which the vendor has already been paid in the case of inability to service the request.
4. All products within the account must be listed as tangible, and no order may be marked as shipped until the merchandise has been shipped by the supplier. Valid tracking information must be entered at the time of delivery.
5. 2CO will also require a completed copy of the Risk Form and a record of your business history faxed to 614-921-2451 ATTN: Risk.

If you agree to these conditions, please respond with the requested paperwork and completed Risk Form.

For the Prohibited Products list please see:
https://www2.2checkout.com/documentation/prohibited.html

2CO requires buyers to enter their orders and payment information themselves using the online interface.

This requirement does not restrict you to internet-based sales, however.

Accepting orders by telephone, facsimile or mail is acceptable as long as the payment portion of the process is done online. Please remember that vendors are not permitted to enter orders for their customers or accept credit card information as this contravenes the Credit Card Association rules that only a Merchant Account holder can collect credit card information.

You can easily send an email to customers containing the order details, along with a link, so the customer can enter their payment information.

For additional information on requesting a payment from the customer please review How Can I Send an Email to My Customer So They Can Make a Payment?

No, 2CO does not provide virtual terminal service.

Additionally, it will be a violation of your terms of service to enter a customer’s credit card information for them. This practice, known as ‘factoring’, is prohibited by Visa/Mastercard unless specifically addressed in an individual merchant account agreement. Part of our order identification system, fraud detection service and order tracking depends on having the customer input their orders on our SSL secure order page.