The new Shipping Wizard in the Vendors Administration Area (VA) provides suppliers with more options for setting up shipping charges. One of these options is the ability to charge shipping based on the order weight. When shipping charges are based on order weight, suppliers may set charges based on exact order weight, or they may set charges based on weight ranges. This tutorial will explain how to create a shipping method in your account that will be based on the order weight.
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Tutorial: Charging Shipping by Order Weight
May 27th, 2009, by: ricks 2CO StaffTutorial: Charging shipping by order total
May 4th, 2009, by: ricks 2CO StaffThe new Shipping Wizard in the Vendors Administration Area(VA) provides suppliers with more options for setting up shipping charges. One of the new options is the ability to charge shipping based on the order total. This tutorial will explain how to create a shipping method in your account that will be based on the order total.
To begin, you will first need to log in to your account and then click the Shipping tab to be redirected to the Shipping Methods page in your account.
Step 1: Click the blue plus sign “+” next to Add New Shipping Method on the right side of the Shipping page. A new Shipping Wizard window will open in your browser.
TUTORIAL: How to Refund A Sale
February 25th, 2008, by: craig 2CO StaffThis tutorial will cover basic sale maintenance and will include issuing refunds and instructions on stopping/starting recurring orders. This tutorial is based on the new vendor administration area which is accessible here. Orders can either be canceled or refunded based on the status they are in. For more information on order status please visit the article “What is Order Status”.
If an order or recurring installment is in approved status it can still be canceled without the customer being charged or 2Checkout fees applied to the suppliers account. If an order is in pending or deposited status a total or partial refund can be issued to the customer. If the order was passed in using our plug and play parameters individual products and shipping charges can also be refunded by using our line item refund feature.
Continue reading…
Shipping PayPal Funded 2CO Orders
January 11th, 2008, by: knowledgebaseDue to popular demand, PayPal funded 2CO orders will now appear in our suppliers’ Mark Shipped interface.
This means you may see previously fulfilled orders here, so please mark them as shipped as you would with any other order. This will not re-bill previously fulfilled orders, but will remove them from the interface.
Please treat any new PayPal funded 2CO orders appearing in the Mark Shipped interface as you would any other order.
Related Articles:
What is “Order Status”?
January 2nd, 2008, by: knowledgebaseWhile providing support to our suppliers, we frequently encounter questions that are addressed by referring to the Order Status. This article addresses the question What is “Order Status”?
Credit Card:
- Approved – The customers bank has approved the transaction
- Pending – The customers bank has begun the process to transfer the funds to 2Checkout
- Deposited – 2Checkout has received the funds from the customers bank and they are in your 2Checkout vendor account
PIN Debit:
- Pending – Customers bank has approved the transaction
- Deposited – 2Checkout has received the funds from the customers bank and they are in your 2Checkout vendor account
PayPal & PayLater:
- Pending – 2Checkout is waiting on funds from PayPal
- Deposited – 2Checkout has received the funds from PayPal and they are in your 2Checkout vendor account
Refund / Chargeback Statistics
July 30th, 2007, by: e 2CO Staff2Checkout.com strives to provide vendors with detailed stat tracking to assist in monitoring the financial history of their accounts.
A key aspect of this information is active tracking of refund and bank dispute amounts and percentages. These percentages play a key role in 2Checkout account evaluations, as well as determining the level of the rolling reserve that is applied to accounts.
2Checkout maintains the following criteria for acceptable refund and bank dispute percentages:
- Refund amounts should not exceed our acceptable limit of 10%.
- Bank Assisted dispute levels should not exceed our acceptable limit of 1%.
Percentages above these levels may lead to reserve increases, and can be detrimental to the overall profitability of your company.
Refunds and Bank Assisted Disputes that are deemed fraud related are weighted differently than those issued for service related issues, yet these stats should be monitored as well.
2Checkout encourages all vendors stay current on their account statistics and are proactive in using these tools to ensure the overall health and good standing of their accounts.
Country Codes
July 18th, 2007, by: knowledgebaseBelow are all the available countries to ship to through 2Checkout and their relative country codes, listed in alphabetical order by country name. These codes are to be used with the ‘country’ parameter. This listing reflects the changes made in the new version of our purchase routine effective as of July 17, 2007.
AFG – Afghanistan
ALB – Albania
DZA – Algeria
ASM – American Samoa
AND – Andorra
AGO – Angola
AIA – Anguilla
ATA – Antarctica
ATG – Antigua and Barbuda
ARG – Argentina
ARM – Armenia
ABW – Aruba
AUS – Australia
AUT – Austria
AZE – Azerbaijan
BHS – Bahamas
BHR – Bahrain
BGD – Bangladesh
BRB – Barbados
BLR – Belarus
BEL – Belgium
BLZ – Belize
BEN – Benin
BMU – Bermuda
BTN – Bhutan
BOL – Bolivia
BIH – Bosnia and Herzegovina
BWA – Botswana
BVT – Bouvet Island
BRA – Brazil
IOT – British Indian Ocean Territory
BRN – Brunei Darussalam
BGR – Bulgaria
BFA – Burkina Faso
BDI – Burundi
KHM – Cambodia
CMR – Cameroon
CAN – Canada
CPV – Cape Verde
CYM – Cayman Islands
CAF – Central African Republic
TCD – Chad
CHL – Chile
CHN – China
CXR – Christmas Island
CCK – Cocos (Keeling) Islands
COL – Colombia
COM – Comoros
COG – Congo
COD – Congo, the Democratic Republic of the
COK – Cook Islands
CRI – Costa Rica
CIV – Cote D’ivoire
HRV – Croatia (Hrvatska)
CYP – Cyprus
CZE – Czech Republic
DNK – Denmark
DJI – Djibouti
DMA – Dominica
DOM – Dominican Republic
ECU – Ecuador
EGY – Egypt
SLV – El Salvador
GNQ – Equatorial Guinea
ERI – Eritrea
EST – Estonia
ETH – Ethiopia
FLK – Falkland Islands (Malvinas)
FRO – Faroe Islands
FJI – Fiji
FIN – Finland
FRA – France
FXX – France, Metropolitan
GUF – French Guiana
PYF – French Polynesia
ATF – French Southern Territories
GAB – Gabon
GMB – Gambia
GEO – Georgia
DEU – Germany
GHA – Ghana
GIB – Gibraltar
GRC – Greece
GRL – Greenland
GRD – Grenada
GLP – Guadeloupe
GUM – Guam
GTM – Guatemala
GIN – Guinea
GNB – Guinea-Bissau
GUY – Guyana
HTI – Haiti
HMD – Heard Island and Mcdonald Islands
HND – Honduras
HKG – Hong Kong
HUN – Hungary
ISL – Iceland
IND – India
IDN – Indonesia
IRQ – Iraq
IRL – Ireland
ISR – Israel
ITA – Italy
JAM – Jamaica
JPN – Japan
JOR – Jordan
KAZ – Kazakhstan
KEN – Kenya
KIR – Kiribati
KOR – Korea, Republic of
KWT – Kuwait
KGZ – Kyrgyzstan
LAO – Lao People’s Democratic Republic
LVA – Latvia
LBN – Lebanon
LSO – Lesotho
LBR – Liberia
LBY – Libyan Arab Jamahiriya
LIE – Liechtenstein
LTU – Lithuania
LUX – Luxembourg
MAC – Macao
MKD – Macedonia, the Former Yugoslav Republic of
MDG – Madagascar
MWI – Malawi
MYS – Malaysia
MDV – Maldives
MLI – Mali
MLT – Malta
MHL – Marshall Islands
MTQ – Martinique
MRT – Mauritania
MUS – Mauritius
MYT – Mayotte
MEX – Mexico
FSM – Micronesia, Federated States of
MDA – Moldova, Republic of
MCO – Monaco
MNG – Mongolia
MNE – Montenegro
MSR – Montserrat
MAR – Morocco
MOZ – Mozambique
NAM – Namibia
NRU – Nauru
NPL – Nepal
NLD – Netherlands
ANT – Netherlands Antilles
NCL – New Caledonia
NZL – New Zealand
NIC – Nicaragua
NER – Niger
NGA – Nigeria
NIU – Niue
NFK – Norfolk Island
MNP – Northern Mariana Islands
NOR – Norway
OMN – Oman
PAK – Pakistan
PLW – Palau
PSE – Palestinian Territory, Occupied
PAN – Panama
PNG – Papua New Guinea
PRY – Paraguay
PER – Peru
PHL – Philippines
PCN – Pitcairn
POL – Poland
PRT – Portugal
PRI – Puerto Rico
QAT – Qatar
REU – Reunion
ROU – Romania
RUS – Russian Federation
RWA – Rwanda
SHN – Saint Helena
KNA – Saint Kitts and Nevis
LCA – Saint Lucia
SPM – Saint Pierre and Miquelon
VCT – Saint Vincent and the Grenadines
WSM – Samoa
SMR – San Marino
STP – Sao Tome and Principe
SAU – Saudi Arabia
SEN – Senegal
SRB – Serbia
SCG – Serbia and Montenegro
SYC – Seychelles
SLE – Sierra Leone
SGP – Singapore
SVK – Slovakia
SVN – Slovenia
SLB – Solomon Islands
SOM – Somalia
ZAF – South Africa
SGS – South Georgia and the South Sandwich Islands
ESP – Spain
LKA – Sri Lanka
SUR – Suriname
SJM – Svalbard and Jan Mayen Islands
SWZ – Swaziland
SWE – Sweden
CHE – Switzerland
TWN – Taiwan
TJK – Tajikistan
TZA – Tanzania, United Republic of
THA – Thailand
TLS – Timor-Leste
TGO – Togo
TKL – Tokelau
TON – Tonga
TTO – Trinidad and Tobago
TUN – Tunisia
TUR – Turkey
TKM – Turkmenistan
TCA – Turks and Caicos Islands
TUV – Tuvalu
UGA – Uganda
UKR – Ukraine
ARE – United Arab Emirates
GBR – United Kingdom
USA – United States
UMI – United States Minor Outlying Islands
URY – Uruguay
UZB – Uzbekistan
VUT – Vanuatu
VAT – Vatican City State (Holy See)
VEN – Venezuela
VNM – Viet Nam
VGB – Virgin Islands, British
VIR – Virgin Islands, U.S.
WLF – Wallis and Futuna Islands
ESH – Western Sahara
YEM – Yemen
YUG – Yugoslavia
ZAR – Zaire
ZMB – Zambia
ZWE – Zimbabwe
Verified By Visa
December 30th, 2006, by: 2checkout- What is Verified By Visa?
- How does Verified By Visa (VbV) work?
- Why is the customer stuck on the VbV loading page?
- What is the Buyer’s Verified By Visa (VbV) password?
VbV is a security feature offered by Visa for Internet transactions. If a customer’s bank offers it, the customer can associate a password with their Visa card in addition to the normal security process. If VbV is enabled, a customer cannot complete a transaction without their password.
When a VbV card is entered into the payment page, we automatically detect it as a VbV card and contact the Visa server. The Visa server then directs the customer to unique pages provided by banks who support VbV.
Every bank has a different page that we will load. The VbV verification pages are not provided by 2Checkout.
Different banks have different policies. Some banks require VbV. If a VbV password is not set, they may prompt the customer to set the password. Some banks do not require VbV or do not offer it.
If the buyer is stuck on the VbV loading page, it has to do with the issuing bank server. The issuing bank server may be performing maintenance or have an outage.
The buyer should allow 24 hours and try again and, if the issue continues, may wish to contact the bank that provided the Visa card.
Most issues must be taken up with the Buyer’s bank. If the buyer does not know their password, then they will have to go through the “Forgot Password” process or contact the issuing bank. We can not offer a solution to bypass this step.
The buyer can skip the password, but this is done by using a different card to make payment. There is a link that says to click here to use a different card, which will return to the payment page to enter a different credit card.
Almost every issue with the Verified by Visa will be related to the verification. There should be a “Help” link on almost every bank’s VbV page. This “Help” link explains VbV, solutions to common issues and how to contact the appropriate bank.
How does the customer make the payment?
December 30th, 2006, by: knowledgebaseCustomers using our services to place their order will input their billing information on our secure payment page, all orders must be placed online by the customer. 2Checkout accepts customer orders via PIN Debit, Visa, MasterCard, Discover, American Express, Diners Club, JCB and debit cards with the Visa and MasterCard logo. Customers may also elect to use the PayPal, or PayPal Pay Later payment options. Please note: The PIN Debit, PayPal, PayPal and Pay Later options will not be available in all currencies. You can place a demo order using our services by visiting the following address:
How do I fill orders?
December 30th, 2006, by: knowledgebaseAs soon as customers place an order, you will receive detailed order information via email from 2CheckOut so you can fill the order. Detailed records of each transaction are also stored on our servers and can be accessed by you using our admin screens.