This tutorial will cover basic sale maintenance and will include issuing refunds and instructions on stopping/starting recurring orders. This tutorial is based on the new vendor administration area which is accessible here. Orders can either be canceled or refunded based on the status they are in. For more information on order status please visit the article “What is Order Status”.

If an order or recurring installment is in approved status it can still be canceled without the customer being charged or 2Checkout fees applied to the suppliers account. If an order is in pending or deposited status a total or partial refund can be issued to the customer. If the order was passed in using our plug and play parameters individual products and shipping charges can also be refunded by using our line item refund feature.

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While providing support to our suppliers, we frequently encounter questions that are addressed by referring to the Order Status. This article addresses the question What is “Order Status”?

Credit Card:

• Approved - The customers bank has approved the transaction
• Pending - The customers bank has begun the process to transfer the funds to 2Checkout
• Deposited - 2Checkout has received the funds from the customers bank and they are in your 2Checkout vendor account

eCheck:

• Approved - 2Checkout is waiting to hear from the customers bank
• Pending - The customers bank has began the process to transfer the funds
• Deposited - 2Checkout has received the funds from the customers bank and they are in your 2Checkout vendor account

FXSource:

• Deposited - 2Checkout has received the funds from the customer and they are in your 2Checkout vendor account

PayPal & PayLater:

• Pending - 2Checkout is waiting on funds from PayPal
• Deposited - 2Checkout has received the funds from PayPal and they are in your 2Checkout vendor account

Below are all the available countries to ship to through 2Checkout and their relative country codes, listed in alphabetical order by country name. These codes are to be used with the ‘country’ parameter. This listing reflects the changes made in the new version of our purchase routine effective as of July 17, 2007.

AFG - Afghanistan
ALB - Albania
DZA - Algeria
ASM - American Samoa
AND - Andorra
AGO - Angola
AIA - Anguilla
ATA - Antarctica
ATG - Antigua and Barbuda
ARG - Argentina
ARM - Armenia
ABW - Aruba
AUS - Australia
AUT - Austria
AZE - Azerbaijan
BHS - Bahamas
BHR - Bahrain
BGD - Bangladesh
BRB - Barbados
BLR - Belarus
BEL - Belgium
BLZ - Belize
BEN - Benin
BMU - Bermuda
BTN - Bhutan
BOL - Bolivia
BIH - Bosnia and Herzegovina
BWA - Botswana
BVT - Bouvet Island
BRA - Brazil
IOT - British Indian Ocean Territory
BRN - Brunei Darussalam
BGR - Bulgaria
BFA - Burkina Faso
BDI - Burundi
KHM - Cambodia
CMR - Cameroon
CAN - Canada
CPV - Cape Verde
CYM - Cayman Islands
CAF - Central African Republic
TCD - Chad
CHL - Chile
CHN - China
CXR - Christmas Island
CCK - Cocos (Keeling) Islands
COL - Colombia
COM - Comoros
COG - Congo
COD - Congo, the Democratic Republic of the
COK - Cook Islands
CRI - Costa Rica
CIV - Cote D’ivoire
HRV - Croatia (Hrvatska)
CYP - Cyprus
CZE - Czech Republic
DNK - Denmark
DJI - Djibouti
DMA - Dominica
DOM - Dominican Republic
ECU - Ecuador
EGY - Egypt
SLV - El Salvador
GNQ - Equatorial Guinea
ERI - Eritrea
EST - Estonia
ETH - Ethiopia
FLK - Falkland Islands (Malvinas)
FRO - Faroe Islands
FJI - Fiji
FIN - Finland
FRA - France
FXX - France, Metropolitan
GUF - French Guiana
PYF - French Polynesia
ATF - French Southern Territories
GAB - Gabon
GMB - Gambia
GEO - Georgia
DEU - Germany
GHA - Ghana
GIB - Gibraltar
GRC - Greece
GRL - Greenland
GRD - Grenada
GLP - Guadeloupe
GUM - Guam
GTM - Guatemala
GIN - Guinea
GNB - Guinea-Bissau
GUY - Guyana
HTI - Haiti
HMD - Heard Island and Mcdonald Islands
HND - Honduras
HKG - Hong Kong
HUN - Hungary
ISL - Iceland
IND - India
IDN - Indonesia
IRQ - Iraq
IRL - Ireland
ISR - Israel
ITA - Italy
JAM - Jamaica
JPN - Japan
JOR - Jordan
KAZ - Kazakhstan
KEN - Kenya
KIR - Kiribati
KOR - Korea, Republic of
KWT - Kuwait
KGZ - Kyrgyzstan
LAO - Lao People’s Democratic Republic
LVA - Latvia
LBN - Lebanon
LSO - Lesotho
LBR - Liberia
LBY - Libyan Arab Jamahiriya
LIE - Liechtenstein
LTU - Lithuania
LUX - Luxembourg
MAC - Macao
MKD - Macedonia, the Former Yugoslav Republic of
MDG - Madagascar
MWI - Malawi
MYS - Malaysia
MDV - Maldives
MLI - Mali
MLT - Malta
MHL - Marshall Islands
MTQ - Martinique
MRT - Mauritania
MUS - Mauritius
MYT - Mayotte
MEX - Mexico
FSM - Micronesia, Federated States of
MDA - Moldova, Republic of
MCO - Monaco
MNG - Mongolia
MNE - Montenegro
MSR - Montserrat
MAR - Morocco
MOZ - Mozambique
NAM - Namibia
NRU - Nauru
NPL - Nepal
NLD - Netherlands
ANT - Netherlands Antilles
NCL - New Caledonia
NZL - New Zealand
NIC - Nicaragua
NER - Niger
NGA - Nigeria
NIU - Niue
NFK - Norfolk Island
MNP - Northern Mariana Islands
NOR - Norway
OMN - Oman
PAK - Pakistan
PLW - Palau
PSE - Palestinian Territory, Occupied
PAN - Panama
PNG - Papua New Guinea
PRY - Paraguay
PER - Peru
PHL - Philippines
PCN - Pitcairn
POL - Poland
PRT - Portugal
PRI - Puerto Rico
QAT - Qatar
REU - Reunion
ROU - Romania
RUS - Russian Federation
RWA - Rwanda
SHN - Saint Helena
KNA - Saint Kitts and Nevis
LCA - Saint Lucia
SPM - Saint Pierre and Miquelon
VCT - Saint Vincent and the Grenadines
WSM - Samoa
SMR - San Marino
STP - Sao Tome and Principe
SAU - Saudi Arabia
SEN - Senegal
SRB - Serbia
SCG - Serbia and Montenegro
SYC - Seychelles
SLE - Sierra Leone
SGP - Singapore
SVK - Slovakia
SVN - Slovenia
SLB - Solomon Islands
SOM - Somalia
ZAF - South Africa
SGS - South Georgia and the South Sandwich Islands
ESP - Spain
LKA - Sri Lanka
SUR - Suriname
SJM - Svalbard and Jan Mayen Islands
SWZ - Swaziland
SWE - Sweden
CHE - Switzerland
TWN - Taiwan
TJK - Tajikistan
TZA - Tanzania, United Republic of
THA - Thailand
TLS - Timor-Leste
TGO - Togo
TKL - Tokelau
TON - Tonga
TTO - Trinidad and Tobago
TUN - Tunisia
TUR - Turkey
TKM - Turkmenistan
TCA - Turks and Caicos Islands
TUV - Tuvalu
UGA - Uganda
UKR - Ukraine
ARE - United Arab Emirates
GBR - United Kingdom
USA - United States
UMI - United States Minor Outlying Islands
URY - Uruguay
UZB - Uzbekistan
VUT - Vanuatu
VAT - Vatican City State (Holy See)
VEN - Venezuela
VNM - Viet Nam
VGB - Virgin Islands, British
VIR - Virgin Islands, U.S.
WLF - Wallis and Futuna Islands
ESH - Western Sahara
YEM - Yemen
YUG - Yugoslavia
ZAR - Zaire
ZMB - Zambia
ZWE - Zimbabwe

Customers using our services to place their order will input their billing information on our secure payment page, all orders must be placed online by the customer. 2Checkout accepts customer orders via online checks, Visa, MasterCard, Discover, American Express, Diners Club, JCB and debit cards with the Visa and MasterCard logo.  Customers may also elect to use the PayPal, PayPal Pay Later, or FX Source(ACH) payment options. Please note: The online check, PayPal, PayPal Pay Later and FX Source options will not be available in all currencies.  You can place a demo order using our services by visiting the following address:

http://www.acmeonlinebooks.com/

The email notifications are Auto Sent. There has been no trouble with our Auto Sender. Unfortunately, many SMTP servers have anti-Spam filters on them that search out certain words (Sale, Selling, Sold, !!) and then deem that mail as Spam.

If you log into your account home page and select the ‘Create’ option next to “Add Usernames” under the ‘Helpful Links’ menu, you can create a new user that can also receive your confirmation emails. You will notice that each user has an “Access” and “Email” column, you will simply need to check the boxes in the “Email” column for the emails that you want the new user to receive. Please be certain the email address on the new username is from a different domain that that on the original username. If one email address receives the confirmation and the other doesn’t that will confirm that it is a problem with the email account.

To create a new username in the new vendors area you will first need to login to your account using the following link. https://www.2checkout.com/va/ After you have logged in you will need to click the Account tab on the home page and then click the User Management sub-tab on the Account page. On the User Management page, click the Create Username link on the right side of the page. You will then fill in all the fields on the Create Username page and click the Create Username button at the bottom of the page. After you have created the new username, you will be directed to the Edit User page and you will be able to select the users access level and the email subscriptions for the new user.