Important Note: The unit of measure for weight fields in the Shipping Wizard will display pounds.This measurement is given as an example only, and you may consider 1 pound to equal 1 of your unit of measure.

To begin, you will first need to log in to your account and then click the Shipping tab to be redirected to the Shipping Methods page in your account.

Step 1: Click the blue plus sign “+” next to Add New Shipping Method on the right side of the Shipping page. A new Shipping Wizard window will open in your browser.

Step 2: Enter a Shipping Method Name, Tracking URL (if applicable), select what shipping charges will be based on, customers country, order total or order weight, and then select what countries this method will be offered to. Suppliers may offer the method to customers from all trusted countries, the supplier’s home country only, or, from a custom list. If you will be shipping by a method that will provide tracking numbers, you may want to list that url in the Tracking URL field as the url will be included in the shipment confirmation email that can be sent to the customer when the order is marked as shipped. After you have entered a Shipping Method Name, Tracking URL (if applicable), selected how shipping charges will be calculated and what countries the method will be offered to click Continue.

Step 3: Enter a Base Price for the method, and select how shipping charges will be calculated, based on customers country, order total or order weight. Please note: The Base Charge will be charged on all orders regardless of order weight. After you have entered a Base Price and selected how shipping charges will be calculated, click Continue.

Step 4: If you had selected Home Country Only or All Trusted Countries, you will not see this screen and will go directly to Step 5 or 5A. If you had selected Custom List, you will now select the countries this method will be offered to. To add countries to the list, highlight the country and click the Add Countries button. After you have added all of the countries the method will be offered to, click Continue.

If you will be calculating shipping charges based on exact order weight please follow Steps 5 and 6. If you will be calculating shipping based on weight ranges please follow Steps 5A and 6A.

Step 5: Enter a Weight Max and Amount . When calculating the charges based on exact order weight, you will need to enter the maximum order weight that will only be charged the Base Price in the Weight Max Field, then enter 0.00 in the amount field and click Add Surcharge. Please note: The Weight Max field will only accept whole numbers, 1, 2, 3, etc.

Step 6: Set Overweight Charge. The Overweight Charge will be the amount that is added for each pound over the Weight Max that was set in Step 5. When charging shipping based on the exact order amount, Overweight Charges will be based on the exact order weight. As an example: If you had set up the method to charge a Base Charge of $1.00 and the Overweight Charge is set to $1.00 for each pound over 1, the shipping charges for an order that weighed 1.50 pounds would be $1.50. $1.00(Base Charge) + $.50(Overweight Charge)=$1.50 Shipping cost. After you have entered the Overweight Charge, click Continue. Go to Step 7.

Step 5A: Enter the Weight Max and Amount. The first Weight Max that you enter will determine the maximum order weight that would only bill the customer the Base Charge that was set up in Step 3. For the Amount for the first Weight Max you will enter 0.00 and click Add Surcharge. Continue to add additional Weight Maxes and Surcharges for each weight range you wish to use on the method. In the below example the method is set up to charge customers a Base Price of $1.00 for the first 10 pounds and to then add a Surcharge of $1.00 for orders from 10.01 to 20 pounds, $2.00 for orders from 20.01 to 30 pounds, $3.00 for orders from 30.01 to 40 pounds. After you have entered all of the weight ranges for the method go to Step 6A. Please note: The Weight Max field will only accept whole numbers, 1, 2, 3, etc.

Step 6A: Set Overweight Charge. The Overweight Charge will be the amount that is added for each pound over the highest weight that you had entered for your weight divisions in Step 5A. When charging shipping based on weight ranges, the Overweight Charges will be based on the exact Overweight amount. As an example, if you were charging $4.00 for orders up to 40 pounds, and adding an additional $1.00 for each pound over 40, for an order weighing 40.50 pounds the customer would be charged $4.50 for shipping. $4.00(Charge for weights up to 40 pounds) + $.50(Overweight Charge for .50 pounds)= $4.50 total shipping cost. After you have entered the Overweight Charge click Continue.

Step 7: Review the settings for the method and save the Shipping Method. To save the method to your account click Save after you have reviewed the settings for the method. The page will refresh and advise the method has been successfully created and you may then click Close to exit the Shipping Wizard.

To begin, you will first need to log in to your account and then click the Shipping tab to be redirected to the Shipping Methods page in your account.

Step 1: Click the blue plus sign “+” next to Add New Shipping Method on the right side of the Shipping page. A new Shipping Wizard window will open in your browser.

Step 2: Enter a Shipping Method Name, Tracking URL (if applicable), select what shipping charges will be based on, customers country, order total or order weight and then select what countries this method will be offered to. Suppliers may offer the method to customers from all trusted countries, the supplier’s home country only, or, from a custom list. If you will be shipping by a method that will provide tracking numbers, you may want to list that url in the Tracking URL field as the url will be included in the shipment confirmation email that can be sent to the customer when the order is marked as shipped. After you have entered a Shipping Method Name, Tracking URL (if applicable), selected how shipping charges will be calculated and what countries the method will be offered to, click Continue.

Step 3: Enter a Base Price for the method, and select how shipping charges will be calculated, based on customers country, order total or order weight. Please note: The base charge will be charged on all orders regardless of order total. After you have entered a Base Price and selected how shipping charges will be calculated, click Continue.

Step 4: If you had selected Home Country Only or All Trusted Countries, you will not see this screen and will go directly to Step 5. If you had selected Custom List, you will now select the countries this method will be offered to. To add countries to the list, highlight the country and click the Add Countries button. After you have added all of the countries the method will be offered to, click Continue.

Step 5: Enter the Order Max Total and Amount. The Order Max total is the maximum order amount that would only be charged the Base Price created in Step 3. As an example, if you wanted customers to be charged $1.00 shipping for orders up to $10.00, you would enter 1.00 as the Base Price, 10.00 in Order Max Total field, 0.00 in the Amount field and then click the blue Add Surcharge button.

Step 6: Adding additional order total surcharges. To add additional order total surcharges, you will enter the amount for the Order Total Max and the amount for the Surcharge to be added to the order total and click the blue Add Surcharge button. In the example in the image below, the method is set up to charge customers $1.00 for orders up to $10.00, and to then add an additional $1.00 shipping charge for every $5.00 ordered over $10.00. In the below example, customers with orders totaling more than $45.00 would only be charged the base price that had been entered for the method as there isn’t a designated surcharge for orders totaling more than $45.00. After you have entered all of the surcharges for the method, click Continue.

Step 7: Review the settings for the method and save the Shipping Method. After you have reviewed the settings, click Save to save the method in your account. The page will refresh and advise the method has been successfully created and you may then click Close to exit the Shipping Wizard.

Related Article:

• Tutorial: Creating Shipping Methods

If an order or recurring installment is in approved status it can still be canceled without the customer being charged or 2Checkout fees applied to the suppliers account. If an order is in pending or deposited status a total or partial refund can be issued to the customer. If the order was passed in using our plug and play parameters individual products and shipping charges can also be refunded by using our line item refund feature.

To cancel or refund an order please follow these steps:

1. Click on the Sales Tab near the top of your account homepage.
2. Click on either the sale number you wish to cancel/refund under the recent sales display or use the sale locater to bring up the order.
3. To issue a refund click on the Refund Sale button on the top left of the order.
4. Here you will be required to select a reason for the refund, enter a comment and click on submit refund.

To issue a partial refund please follow these steps:

1. Click on the Sales Tab near the top of your account homepage.
2. Click on either the sale number you wish to partially refund under the recent sales display or use the sale locater to bring up the order.
3. To issue a partial refund click on the “Issue Partial Refund” button directly under the invoice number.
4. Here you will be required to select a reason for the refund and enter a refund amount, enter a comment and click on submit refund.

To refund a line item please follow these steps:

1. Click on the Sales Tab near the top of your account homepage.
2. Click on either the sale number you wish to access under the recent sales display or use the sale locater to bring up the order.
3. To issue a line item refund click on the refund button listed in the refund column between the product name and amount.
4. Here you will be required to select a reason for the refund, enter a comment and click on submit refund.

To cancel a recurring billing please follow these steps:

1. Click on the Sales Tab near the top of your account homepage.
2. Click on either the sale number you wish access under the recent sales display or use the sale locater to bring up the order.
3. To cancel the recurring billing click on the stop this recurring link listed by the product name.

Please note: The refund option may not be displayed on a sale based on the following criteria:

• Your username does not have authorization to issue refunds (basic editing access).
• The sale is over 60 days old.
• The invoice has no balance left to refund.
• For a line item refund, the line item has already been refunded.
• For a line item refund, the line item amount is more than the
  remaining balance on the invoice (this can happen on an invoice with one
  line item and a coupon or on an invoice with a partial refund).
• It’s an online check order that has not been deposited.

Please feel free to contact us directly for refund assistance.

Related Articles:

• Is There a Time Limit on Issuing Refunds?
• What Are 2Checkout’s Refund and Dispute Policies?
• Adding Sale Comments

This means you may see previously fulfilled orders here, so please mark them as shipped as you would with any other order. This will not re-bill previously fulfilled orders, but will remove them from the interface.

Please treat any new PayPal funded 2CO orders appearing in the Mark Shipped interface as you would any other order.

Related Articles:

• How do I mark orders as shipped?
• When is the customer’s card actually charged?
• How do sales authorizations work?

Credit Card:

• Approved – The customers bank has approved the transaction
• Pending – The customers bank has begun the process to transfer the funds to 2Checkout
• Deposited – 2Checkout has received the funds from the customers bank and they are in your 2Checkout vendor account

PIN Debit:

• Pending – Customers bank has approved the transaction
• Deposited – 2Checkout has received the funds from the customers bank and they are in your 2Checkout vendor account

PayPal & PayLater:

• Pending – 2Checkout is waiting on funds from PayPal
• Deposited – 2Checkout has received the funds from PayPal and they are in your 2Checkout vendor account

A key aspect of this information is active tracking of refund and bank dispute amounts and percentages. These percentages play a key role in 2Checkout account evaluations, as well as determining the level of the rolling reserve that is applied to accounts.

2Checkout maintains the following criteria for acceptable refund and bank dispute percentages:

• Refund amounts should not exceed our acceptable limit of 10%.
• Bank Assisted dispute levels should not exceed our acceptable limit of 1%.

Percentages above these levels may lead to reserve increases, and can be detrimental to the overall profitability of your company.

Refunds and Bank Assisted Disputes that are deemed fraud related are weighted differently than those issued for service related issues, yet these stats should be monitored as well.

2Checkout encourages all vendors stay current on their account statistics and are proactive in using these tools to ensure the overall health and good standing of their accounts.

AFG – Afghanistan
ALB – Albania
DZA – Algeria
ASM – American Samoa
AND – Andorra
AGO – Angola
AIA – Anguilla
ATA – Antarctica
ATG – Antigua and Barbuda
ARG – Argentina
ARM – Armenia
ABW – Aruba
AUS – Australia
AUT – Austria
AZE – Azerbaijan
BHS – Bahamas
BHR – Bahrain
BGD – Bangladesh
BRB – Barbados
BLR – Belarus
BEL – Belgium
BLZ – Belize
BEN – Benin
BMU – Bermuda
BTN – Bhutan
BOL – Bolivia
BIH – Bosnia and Herzegovina
BWA – Botswana
BVT – Bouvet Island
BRA – Brazil
IOT – British Indian Ocean Territory
BRN – Brunei Darussalam
BGR – Bulgaria
BFA – Burkina Faso
BDI – Burundi
KHM – Cambodia
CMR – Cameroon
CAN – Canada
CPV – Cape Verde
CYM – Cayman Islands
CAF – Central African Republic
TCD – Chad
CHL – Chile
CHN – China
CXR – Christmas Island
CCK – Cocos (Keeling) Islands
COL – Colombia
COM – Comoros
COG – Congo
COD – Congo, the Democratic Republic of the
COK – Cook Islands
CRI – Costa Rica
CIV – Cote D’ivoire
HRV – Croatia (Hrvatska)
CYP – Cyprus
CZE – Czech Republic
DNK – Denmark
DJI – Djibouti
DMA – Dominica
DOM – Dominican Republic
ECU – Ecuador
EGY – Egypt
SLV – El Salvador
GNQ – Equatorial Guinea
ERI – Eritrea
EST – Estonia
ETH – Ethiopia
FLK – Falkland Islands (Malvinas)
FRO – Faroe Islands
FJI – Fiji
FIN – Finland
FRA – France
FXX – France, Metropolitan
GUF – French Guiana
PYF – French Polynesia
ATF – French Southern Territories
GAB – Gabon
GMB – Gambia
GEO – Georgia
DEU – Germany
GHA – Ghana
GIB – Gibraltar
GRC – Greece
GRL – Greenland
GRD – Grenada
GLP – Guadeloupe
GUM – Guam
GTM – Guatemala
GIN – Guinea
GNB – Guinea-Bissau
GUY – Guyana
HTI – Haiti
HMD – Heard Island and Mcdonald Islands
HND – Honduras
HKG – Hong Kong
HUN – Hungary
ISL – Iceland
IND – India
IDN – Indonesia
IRQ – Iraq
IRL – Ireland
ISR – Israel
ITA – Italy
JAM – Jamaica
JPN – Japan
JOR – Jordan
KAZ – Kazakhstan
KEN – Kenya
KIR – Kiribati
KOR – Korea, Republic of
KWT – Kuwait
KGZ – Kyrgyzstan
LAO – Lao People’s Democratic Republic
LVA – Latvia
LBN – Lebanon
LSO – Lesotho
LBR – Liberia
LBY – Libyan Arab Jamahiriya
LIE – Liechtenstein
LTU – Lithuania
LUX – Luxembourg
MAC – Macao
MKD – Macedonia, the Former Yugoslav Republic of
MDG – Madagascar
MWI – Malawi
MYS – Malaysia
MDV – Maldives
MLI – Mali
MLT – Malta
MHL – Marshall Islands
MTQ – Martinique
MRT – Mauritania
MUS – Mauritius
MYT – Mayotte
MEX – Mexico
FSM – Micronesia, Federated States of
MDA – Moldova, Republic of
MCO – Monaco
MNG – Mongolia
MNE – Montenegro
MSR – Montserrat
MAR – Morocco
MOZ – Mozambique
NAM – Namibia
NRU – Nauru
NPL – Nepal
NLD – Netherlands
ANT – Netherlands Antilles
NCL – New Caledonia
NZL – New Zealand
NIC – Nicaragua
NER – Niger
NGA – Nigeria
NIU – Niue
NFK – Norfolk Island
MNP – Northern Mariana Islands
NOR – Norway
OMN – Oman
PAK – Pakistan
PLW – Palau
PSE – Palestinian Territory, Occupied
PAN – Panama
PNG – Papua New Guinea
PRY – Paraguay
PER – Peru
PHL – Philippines
PCN – Pitcairn
POL – Poland
PRT – Portugal
PRI – Puerto Rico
QAT – Qatar
REU – Reunion
ROU – Romania
RUS – Russian Federation
RWA – Rwanda
SHN – Saint Helena
KNA – Saint Kitts and Nevis
LCA – Saint Lucia
SPM – Saint Pierre and Miquelon
VCT – Saint Vincent and the Grenadines
WSM – Samoa
SMR – San Marino
STP – Sao Tome and Principe
SAU – Saudi Arabia
SEN – Senegal
SRB – Serbia
SCG – Serbia and Montenegro
SYC – Seychelles
SLE – Sierra Leone
SGP – Singapore
SVK – Slovakia
SVN – Slovenia
SLB – Solomon Islands
SOM – Somalia
ZAF – South Africa
SGS – South Georgia and the South Sandwich Islands
ESP – Spain
LKA – Sri Lanka
SUR – Suriname
SJM – Svalbard and Jan Mayen Islands
SWZ – Swaziland
SWE – Sweden
CHE – Switzerland
TWN – Taiwan
TJK – Tajikistan
TZA – Tanzania, United Republic of
THA – Thailand
TLS – Timor-Leste
TGO – Togo
TKL – Tokelau
TON – Tonga
TTO – Trinidad and Tobago
TUN – Tunisia
TUR – Turkey
TKM – Turkmenistan
TCA – Turks and Caicos Islands
TUV – Tuvalu
UGA – Uganda
UKR – Ukraine
ARE – United Arab Emirates
GBR – United Kingdom
USA – United States
UMI – United States Minor Outlying Islands
URY – Uruguay
UZB – Uzbekistan
VUT – Vanuatu
VAT – Vatican City State (Holy See)
VEN – Venezuela
VNM – Viet Nam
VGB – Virgin Islands, British
VIR – Virgin Islands, U.S.
WLF – Wallis and Futuna Islands
ESH – Western Sahara
YEM – Yemen
YUG – Yugoslavia
ZAR – Zaire
ZMB – Zambia
ZWE – Zimbabwe

VbV is a security feature offered by Visa for Internet transactions. If a customer’s bank offers it, the customer can associate a password with their Visa card in addition to the normal security process. If VbV is enabled, a customer cannot complete a transaction without their password.

When a VbV card is entered into the payment page, we automatically detect it as a VbV card and contact the Visa server. The Visa server then directs the customer to unique pages provided by banks who support VbV.

Every bank has a different page that we will load. The VbV verification pages are not provided by 2Checkout.

Different banks have different policies. Some banks require VbV. If a VbV password is not set, they may prompt the customer to set the password. Some banks do not require VbV or do not offer it.

If the buyer is stuck on the VbV loading page, it has to do with the issuing bank server. The issuing bank server may be performing maintenance or have an outage.

The buyer should allow 24 hours and try again and, if the issue continues, may wish to contact the bank that provided the Visa card.

Most issues must be taken up with the Buyer’s bank. If the buyer does not know their password, then they will have to go through the “Forgot Password” process or contact the issuing bank. We can not offer a solution to bypass this step.

The buyer can skip the password, but this is done by using a different card to make payment. There is a link that says to click here to use a different card, which will return to the payment page to enter a different credit card.

Almost every issue with the Verified by Visa will be related to the verification. There should be a “Help” link on almost every bank’s VbV page. This “Help” link explains VbV, solutions to common issues and how to contact the appropriate bank.

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