While providing support to our suppliers, we frequently encounter questions that are addressed by referring to the Order Status. This article addresses the question What is “Order Status”?

Credit Card:

• Approved – The customers bank has approved the transaction
• Pending – The customers bank has begun the process to transfer the funds to 2Checkout
• Deposited – 2Checkout has received the funds from the customers bank and they are in your 2Checkout vendor account

PIN Debit:

• Pending – Customers bank has approved the transaction
• Deposited – 2Checkout has received the funds from the customers bank and they are in your 2Checkout vendor account

PayPal & PayLater:

• Pending – 2Checkout is waiting on funds from PayPal
• Deposited – 2Checkout has received the funds from PayPal and they are in your 2Checkout vendor account

You are shipping the item before the customer’s card is FORMALLY charged, not before their card is verified.

There are two parts to any successful credit card transaction:

The Authorization – This is where we verify the CVV code, address and phone number, and ensure that the card is good for the amount required to complete the transaction. If it is, we put an authorization out that puts a hold on those funds and reserves them for us. This happens instantly, when the customer checks out.

The Charge – This is where we turn the authorization into a formal charge, and the charge actually appears on the customer’s statement. We put the charge through when you mark the item as shipped (or instantly, if the product is electronically delivered or otherwise provided to the customer instantaneously).

If the original authorization expires before you are able to mark the order as shipped, you will need to reauthorize the amount from the Mark Shipping area of your Account Homepage.