The likely cause is that a banned credit card is being used for a demo transaction. Demo transactions are still sent through parts of our fraud system, and will therefore get caught with this error. Make sure you are not using all 1’s for the credit card number and also make sure that it does not begin with ‘411′. Using sequential numbers can also cause this error to occur, such as using 123456789. A safe one to use for testing is ‘597910143452349′ or any other random number that fits the above criteria while still consisting of 15 or 16 digits.

You are shipping the item before the customer’s card is FORMALLY charged, not before their card is verified.

There are two parts to any successful credit card transaction:

The Authorization – This is where we verify the CVV code, address and phone number, and ensure that the card is good for the amount required to complete the transaction. If it is, we put an authorization out that puts a hold on those funds and reserves them for us. This happens instantly, when the customer checks out.

The Charge – This is where we turn the authorization into a formal charge, and the charge actually appears on the customer’s statement. We put the charge through when you mark the item as shipped (or instantly, if the product is electronically delivered or otherwise provided to the customer instantaneously).

If the original authorization expires before you are able to mark the order as shipped, you will need to reauthorize the amount from the Mark Shipping area of your Account Homepage.

To allow the customer to put in their own price, you can use the following snippet of HTML code. Just paste the code below onto your web site where you would like the form to appear. Please note that the New Cart Purchase Parameters have already been implemented in this example.

<form action=”https://www.2checkout.com/checkout/purchase” method=”post”>
<input type=”hidden” name=”id_type” value=”1″>
<input type=”hidden” name=”c_prod’ value=”xxxxxxx”>
<input type=”hidden” name=”c_name” value=”Sample Product”>
<input type=”hidden” name=”c_description” value=”Sample Product Description”>
<input type=”hidden” name=”c_price” value=”5.00″>
<input type=”hidden” name=”c_tangible” value=”N”>
<input type=”hidden” name=”sid” value=”xxxxxx”>
<input type=”hidden” name=”cart_order_id” value=”1234567890″>
Please Enter The Amount You Would Like To Submit $ <input type=”text” name=”total” value=”5.00″>
<input type=”submit”>
</form>

Note: Be sure to replace the value for SID with your numerical Seller ID number. You can also change cart_order_id to any alphanumeric value that you wish to reference an internal invoice number, item number, auction number or other piece of information. Other values (c_name, c_description, c_price, c_tangible, and total) may be changed at your discretion.

You can mark your orders as shipped by following these steps:

1. Log into your 2Checkout account.
2. Click on the “Shipping” tab, then click on “Mark As Shipped” subcategory.
3. Locate the unshipped order in the unshipped sales list or use the unshipped sales search tool.
4. Confirm that the shipping method is correct
5. Enter in the tracking number (or other text, if this does not apply).
6. Choose to notify the customer or not.
7. Add comments, if you like.
8. Click the “Mark shipped” button.

Please note that if your products are not defined as tangible (many custom/third party carts do not define products as tangible), you are not currently required to mark orders as shipped.

When an order is initially placed, 2checkout.com will gain an authorization from the customer’s bank to guarantee that the funds will be available. The length of time these authorizations are valid varies depending upon the bank.

If you mark an order as shipped before the authorization expires, there will be no need to gain a reauthorization. However, if the authorization expires before you provide the shipping details, the order will be moved to the reauthorization section of your mark shipping page and you will need to click the button to reauthorize the card before you will be able to mark the order as shipped. The fee for each reauthorization attempt, whether it is successful or not, is $0.25 USD.

If a reauthorization is successful, you will receive a confirmation and the order will be moved back to the regular area of your Mark Shipping screen so that you can enter the tracking details.

In some cases, the reauthorization will fail to process at the customer’s bank. This will often happen if the funds are no longer available or if the customer’s card has recently expired. When the reauthorization fails you have 3 options for proceeding with the sale.

1. You can simply wait until the next day and attempt the authorization again (you can only attempt to reauthorize an order once a day).

2. You can send an email to your customer advising them that their bank is now declining the transaction. They can simply contact their bank to have them remove any blocks.

3. You can send the customer a request for payment for the missing amount. To send a request for payment you can simply click on the ‘Create Invoice’ button from your Account Homepage. This will allow the customer to provide updated billing and credit card information.

Please note, however, that the request for payment will actually create a brand new sale number in the system. You will want to make sure that you cancel the original order for your own records.