Knowledge Base » Suppliers » Sales Management »

Why am I getting “The sale has been rejected” even when passing demo=Y ?

The likely cause is that a banned credit card is being used for a demo transaction. Demo transactions are still sent through parts of our fraud system, and will therefore get caught with this error. Make sure you are not using all 1’s for the credit card number and also make sure that it does not begin with ‘411′. Using sequential numbers can also cause this error to occur, such as using 123456789. A safe one to use for testing is ‘597910143452349′ or any other random number that fits the above criteria while still consisting of 15 or 16 digits.

Why is my credit card being declined?

The most likely reason for a failed authorization is a mismatch between the address, full name or the CVV code you provided, and the address, full name or CVV code on record for the credit card billing. Confirm that you have entered this information correctly, and try again.

If the problem continues, please contact your credit card company for additional information.

When is the customer’s card actually charged?

You are shipping the item before the customer’s card is FORMALLY charged, not before their card is verified.

There are two parts to any successful credit card transaction:

The Authorization - This is where we verify the CVV code, address and phone number, and ensure that the card is good for the amount required to complete the transaction. If it is, we put an authorization out that puts a hold on those funds and reserves them for us. This happens instantly, when the customer checks out.

The Charge - This is where we turn the authorization into a formal charge, and the charge actually appears on the customer’s statement. We put the charge through when you mark the item as shipped (or instantly, if the product is electronically delivered or otherwise provided to the customer instantaneously).

If the original authorization expires before you are able to mark the order as shipped, you will need to reauthorize the amount from the Mark Shipping area of your Account Homepage.

How long does it take for an order to be processed, and what is the sequence of events that occurs after an order is placed?

When a customer makes a purchase, the dollar value of the purchase is immediately authorized against their card. A confirmation of the sale is sent, by email, to you and the customer.

Will I be able to tell the difference between a check and a credit card order in the admin area?

Yes. The order details will indicate if it was a check or a credit card sale, and whether or not the check cleared.

Are there additional fees to accept digital checks?

If the check clears the bank, you pay 5.5% and $0.45 per transaction

If the check does not clear the bank, you do not pay the 5.5% or the $0.45 transaction charge, but you do pay the following fees:

Non-sufficient Funds - $5

Bad check (bad account number, account does not match buyers info, etc.) - $5

How can I allow the customer to put in their own price?

To allow the customer to put in their own price, you can use the following snippet of HTML code. Just paste the code below onto your web site where you would like the form to appear. Please note that the New Cart Purchase Parameters have already been implemented in this example.

<form action=”https://www.2checkout.com/2co/buyer/purchase” method=”post”>
<input type=’hidden’ name=’id_type’ value=’1′>
<input type=’hidden’ name=’c_prod’ value=’xxxxxxx’>
<input type=’hidden’ name=’c_name’ value=’Sample Product’>
<input type=’hidden’ name=’c_description’ value=’Sample Product Description’>
<input type=’hidden’ name=’c_price’ value=’5.00′>
<input type=’hidden’ name=’c_tangible’ value=’N'>
<input type=’hidden’ name=’sid’ value=’xxxxxx’>
<input type=’hidden’ name=’cart_order_id’ value=’1234567890′>
Please Enter The Amount You Would Like To Submit $ <input type=’text’ name=’total’ value=’5.00′>
<input type=’submit’>
</form>

Note: Be sure to replace the value for SID with your numerical Seller ID number. You can also change cart_order_id to any alphanumeric value that you wish to reference an internal invoice number, item number, auction number or other piece of information. Other values (c_name, c_description, c_price, c_tangible, and total) may be changed at your discretion.

I Sell Digital Items, Do I Have to Mark the Orders as Being Shipped?

If you are not shipping tangible items, you do not need to mark them as shipped. We will verify that they are downloadable products during the verifications process.

Can I use 2CheckOut’s admin screen to keep track of whether or not an order has been shipped?

Yes, you can use our admin screens as your own online order system.

How do I mark orders as shipped?

To mark your orders as shipped, please follow these steps:

  1. Log into your 2CO Account Homepage.
  2. Under “Helpful Links” click on the “Mark” link by “Mark Shipping”.
  3. Choose the format you would like to search by and click the “submit” button.
  4. On the Shipping Page you will need to enter a tracking number (or other text, if this does not apply).
  5. Confirm that the Shipping Method is correct
  6. Choose to notify the customer or not.
  7. Add comments, if you like.
  8. Click the “Mark shipped” button.

Please note that if your products are not defined as tangible (many custom/third party carts do not define products as tangible), you are not currently required to mark orders as shipped.

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