As soon as customers place an order, you will receive detailed order information via email from 2CheckOut so you can fill the order. Detailed records of each transaction are also stored on our servers and can be accessed by you using our admin screens.
The email notifications are Auto Sent. There has been no trouble with our Auto Sender. Unfortunately, many SMTP servers have anti-Spam filters on them that search out certain words (Sale, Selling, Sold, !!) and then deem that mail as Spam.
If you log into your account home page and select the ‘Create’ option next to “Add Usernames” under the ‘Helpful Links’ menu, you can create a new user that can also receive your confirmation emails. You will notice that each user has an “Access” and “Email” column, you will simply need to check the boxes in the “Email” column for the emails that you want the new user to receive. Please be certain the email address on the new username is from a different domain that that on the original username. If one email address receives the confirmation and the other doesn’t that will confirm that it is a problem with the email account.
To create a new username in the new vendors area you will first need to login to your account using the following link. https://www.2checkout.com/va/ After you have logged in you will need to click the Account tab on the home page and then click the User Management sub-tab on the Account page. On the User Management page, click the Create Username link on the right side of the page. You will then fill in all the fields on the Create Username page and click the Create Username button at the bottom of the page. After you have created the new username, you will be directed to the Edit User page and you will be able to select the users access level and the email subscriptions for the new user.
Yes. When you indicate an order has been shipped in the admin area, the buyer is automatically notified. This option can be turned off if it is not needed.
You and the customer will receive complete details of the products, prices and quantities purchased, along with any applicable shipping charges, and the total value of the purchase. The email will contain the buyer’s name, address, email address and an order number for reference. The email also contains your company’s contact and website information, so the customer may reach you.
In the Classic Sellers Area you can access your sales information by logging into your account and then clicking on the ‘Search’ link next to ‘To find a Sale’ under the Helpful Links menu. Once on the Find Sale page you can search by sale number, by a customer’s e-mail address, or all sales in a specific date range. This can be further limited to refunded sales, or active recurring sales. Clicking directly on the ‘Find Sale’ button on this page will give you a full listing of all sales.More detailed sales reports can be download in the additional searches section accessed from the bottom of the Find Sale page. These reports are in a comma separated value format for ease of use with your favorite spreadsheet program.
In the new Vendors Administration Area, your most recent sales will be listed on your account homepage. You may also search for sales on the account homepage. To view all of the orders on the account, click the “Sales” tab on your account homepage and then click the “View” tab on the Sales page. You are able to view 20, 50 or 100 sales per page depending on the display you choose. The new Vendors Administration Area provides you with more search options, such as customer phone number and product ID. It also provides more functionality in the options that already exist. You will be able to search with limited information in the Customer Name, Customer Email and Customer Phone number fields. When searching using these fields, you may search with a minimum of three consecutive characters. Example: If a customer provided an email address of test@2Checkout.com, a supplier could locate the order by using the email search and entering test, or 2Checkout. You will still be able to search by a date range as in the Classic Sellers Area and will also be able to search for declined recurring orders.
Now a faster, easier way to get paid – the 2CO reloadable MasterCard®.
Sign up today and receive a $10 credit on your card.
Click here to learn more.
Joomla! Templates
Small Business Software
