2Checkout.com » Sale Confirmation

How do I fill orders?

knowledgebase — Sat, 30 Dec 2006 07:00:00 +0000

As soon as customers place an order, you will receive detailed order information via email from 2CheckOut so you can fill the order. Detailed records of each transaction are also stored on our servers and can be accessed by you using our admin screens.

Why am I not receiving sales emails?

knowledgebase — Sat, 30 Dec 2006 07:00:00 +0000

The email notifications are Auto Sent. There has been no trouble with our Auto Sender. Unfortunately, many SMTP servers have anti-Spam filters on them that search out certain words (Sale, Selling, Sold, !!) and then deem that mail as Spam.

If you aren’t receiving sales emails you may want to create a new user that can also receive your confirmation emails to ensure the issue isn’t with the email address you had previously provided.

After you have logged in you will need to click the Account tab on the home page and then click the User Management sub-tab on the Account page. On the User Management page, click the Create Username link on the right side of the page. You will then fill in all the fields on the Create Username page and click the Create Username button at the bottom of the page. After you have created the new username, you will be directed to the Edit User page and you will be able to select the users access level and the email subscriptions for the new user. Please be certain the email address on the new username is from a different domain that that on the original username. If one email address receives the confirmation and the other doesn’t that will confirm that it is a problem with the email account.

Do customers automatically receive a message confirming that an order was shipped?

knowledgebase — Sat, 30 Dec 2006 07:00:00 +0000

Yes. When you indicate an order has been shipped in the admin area, the buyer is automatically notified. This option can be turned off if it is not needed.

What information is contained in the orders that are sent to me?

knowledgebase — Sat, 30 Dec 2006 07:00:00 +0000

You and the customer will receive complete details of the products, prices and quantities purchased, along with any applicable shipping charges, and the total value of the purchase. The email will contain the buyer’s name, address, email address and an order number for reference. The email also contains your company’s contact and website information, so the customer may reach you.

Where do my sales show in my admin page?

knowledgebase — Sat, 30 Dec 2006 07:00:00 +0000

Your most recent sales will be listed on your account homepage. You may also search for sales on the account homepage. To view all of the orders on the account, click the “Sales” tab on your account homepage and then click the “View” tab on the Sales page. You are able to view 20, 50 or 100 sales per page depending on the display you choose. The new Vendors Administration Area provides you with more search options, such as customer phone number and product ID. It also provides more functionality in the options that already exist. You will be able to search with limited information in the Customer Name, Customer Email and Customer Phone number fields. When searching using these fields, you may search with a minimum of three consecutive characters. Example: If a customer provided an email address of test@2Checkout.com, a supplier could locate the order by using the email search and entering test, or 2Checkout. You will still be able to search by a date range and to search for declined recurring orders.