2Checkout.com » Unsuccessful Purchase http://www.2checkout.com/community merchant account / credit card processing alternative Fri, 20 Nov 2009 14:30:12 +0000 http://wordpress.org/?v=2.8.5.2 en hourly 1 How Do I Turn Off Demo Mode? http://www.2checkout.com/community/blog/knowledge-base/suppliers/sales-management/unsuccessful-purchase/how-do-i-turn-off-demo-mode http://www.2checkout.com/community/blog/knowledge-base/suppliers/sales-management/unsuccessful-purchase/how-do-i-turn-off-demo-mode#comments Sat, 30 Dec 2006 07:00:00 +0000 knowledgebase https://192.168.2.217/fresh/blog/2006/12/30/how-do-i-turn-off-demo-mode/ To ensure that you are not operating in Demo Mode, please completely remove any instance of demo=, demo=Y or input type=hidden name=demo value=Y.

The demo mode is also controlled by an account level setting inside of your 2Checkout account. Log into your account and access the “Look & Feel” settings and be sure you have not selected for all sales to be demo sales with the Account Demo Setting option.

When using the Demo feature for testing purposes, please be certain to clear the cookies in your browser between tests to ensure the new account settings have been applied. For more information on clearing the cookies please click here.

If you are still having problems after completing these checks, please submit a tech support ticket.

]]> http://www.2checkout.com/community/blog/knowledge-base/suppliers/sales-management/unsuccessful-purchase/how-do-i-turn-off-demo-mode/feed 0 Why am I getting “The sale has been rejected” even when passing demo=Y ? http://www.2checkout.com/community/blog/knowledge-base/suppliers/sales-management/unsuccessful-purchase/why-am-i-getting-the-sale-has-been-rejected-even-when-passing-demoy http://www.2checkout.com/community/blog/knowledge-base/suppliers/sales-management/unsuccessful-purchase/why-am-i-getting-the-sale-has-been-rejected-even-when-passing-demoy#comments Sat, 30 Dec 2006 07:00:00 +0000 knowledgebase https://192.168.2.217/fresh/blog/2006/12/30/why-am-i-getting-the-sale-has-been-rejected-even-when-passing-demoy/ The likely cause is that a banned credit card is being used for a demo transaction. Demo transactions are still sent through parts of our fraud system, and will therefore get caught with this error. Make sure you are not using all 1’s for the credit card number and also make sure that it does not begin with ‘411′. Using sequential numbers can also cause this error to occur, such as using 123456789. A safe one to use for testing is ‘597910143452349′ or any other random number that fits the above criteria while still consisting of 15 or 16 digits.

]]> http://www.2checkout.com/community/blog/knowledge-base/suppliers/sales-management/unsuccessful-purchase/why-am-i-getting-the-sale-has-been-rejected-even-when-passing-demoy/feed 0 Why is my credit card being declined? http://www.2checkout.com/community/blog/knowledge-base/suppliers/sales-management/unsuccessful-purchase/why-is-my-credit-card-being-declined http://www.2checkout.com/community/blog/knowledge-base/suppliers/sales-management/unsuccessful-purchase/why-is-my-credit-card-being-declined#comments Sat, 30 Dec 2006 07:00:00 +0000 knowledgebase https://192.168.2.217/fresh/blog/2006/12/30/why-is-my-credit-card-being-declined/ The most likely reason for a failed authorization is a mismatch between the address, full name or the CVV code you provided, and the address, full name or CVV code on record for the credit card billing. Confirm that you have entered this information correctly, and try again.

You may also want to clear the cookies in your browser and also ensure that your pop up blocker is turned off while you are placing your order. Click here for information on clearing cookies and disabling pop up blockers.

If the problem continues, please contact your credit card company for additional information.

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