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Reshipping Packages

Access USACustomers without a US shipping address can now receive products from vendors who only ship to the US!

2Checkout has partnered with Access USA to help international customers purchase products from suppliers who do not ship to their country. Access USA allows international customers to sign up for an account and receive a US street address to enter in their online order. Access USA will receive the goods and forward them to your international address.

Any questions regarding this service or orders shipped using this service should be referred to the Access USA directly.

Click here to learn more about Access USA.

Error Message: No shipping available to your country!

Why am I getting this “No shipping available to your country!” error?

No shipping available to your country!
(The vendor may need to define a shipping method.)

This error is generated when the supplier is selling a tangible product and the shipping country entered by the customer does not have a valid shipping method set up in the supplier’s 2Checkout account. If the supplier wishes to ship to that country they will need a shipping method that includes it. Suppliers can follow the instructions listed in our shipping method tutorial for assistance creating or editing shipping methods.

If you are an international customer and wish to place an order with a supplier who does not ship to your country, you can use the service provided by Access USA to facilitate shipping to your location.

Click here to learn more about Access USA.

Related Article: Reshipping Packages

Using Checkboxes With The Plug and Play Purchase Parameters

While the Plug and Play parameter set is typically implemented based on the provided HTML code, it can be extended and used in other forms. In this article we will explain how you can use the plug and play parameters with checkboxes. This will allow you to build an order form on your site where your customers can check the products or services they wish to buy all at once. We will also look at the use of checkboxes for product add-on and options.

Continue reading…

Creating and associating product options.

What are Product Options?

Product options are variable selections of certain products, such as shoe size or shirt color, offered to customers. When a customer orders a product that is associated with a product option, the option will be presented in a drop down selection box on the first page of the purchase routine.

The product options page in your account provides you with access to view, create, remove and edit your product options. To access the product options page in our new vendor administration panel please login at the following url: https://www.2checkout.com/va/

Once you have logged in, click on the ‘Products’ tab and then select the ‘Options’ sub category.

The product options page provides you with the options name, the option values names and the surcharge for each value. The left side of the table provides you with the ability to delete and edit the options. The product options page also provides you with the ‘Option Locater’ search tool which allows you to search by the option name and option value name.

Creating Product Options

If you would like to create a new option you can click on the ‘Add New Option’ link on the right hand side of the page. From here you must specify the following:

  • Option Name: The name of the option you create. This name will identify the product option for your customers on the order review page.
  • Value Names: These are the actual choices offered for the given option. For instance, if you have ‘Size’ as an option, the values might be ‘Small’, ‘Medium’, and ‘Large’.
  • Surcharge: This is the additional cost you may charge customers to choose a certain option. Surcharges may be specified in whole numbers (5) or as decimals to two places (5.00, 4.99, etc.). You do not have to add surcharges.

There is no limit to the number of option values and you may specify up to 10 at a time by using the option value drop down. When your option values are entered you may click the save changes button to save your current values. This action will also provide you with new option value fields.

Associating Product Options

Once your product option has been created you may associate it with the certain products by selecting the ‘Products’ tab and clicking the ‘Edit’ icon for the product. Your newly created product option will be listed on the right hand side of the page. It can be associated with your product by clicking on the check box next to the option name and then clicking the save changes button.

Editing Product Options

To make changes to your current product options click on the icon located in the ‘Edit’ column. Editing the option will allow you to change any of the current option value and surcharges as well as add new option values and surcharges to the product option. To add additional option values select the number of new values you wish to add from the drop down box located above the option details.

Why when I click continue shopping, or change the quantity, the Plug N Play cart does not act as expected or generates errors?

Frames are no longer supported and may generate errors if used.

The 2CheckOut transaction pages will break out of a frame set if they are loaded inside of one. Attempting to load the 2CheckOut transaction pages within a frame set will prevent them from working as intended.

Why are the products from a previous sale still in the cart when I came back to place another order?

The reason for the products to not be removed from the cart from previous purchase is because you have tested a demo sale more than once without actually completing the sale. This means the product was “cookied” into the cart. The cart will remember items you put in the cart, and will only clear out by either a live purchase, or by putting a zero in and saving changes. This should not happen for a new buyer, or a buyer who completed a sale previously.

Why do I get a parameter error when adding multiple buy buttons on the same page?

Each button added to the page needs to have its own opening and closing form field. This tells the browser that each form is separate, and not part of the same one.

The following correct example generated two separate buy buttons:

<form action="https://www.2checkout.com/2co/buyer/purchase" method="post">
<input type="hidden" name="sid" value="XXXXXX" />
<input type="hidden" name="product_id" value="10" />
<input type="text" name="quantity" size="5" value="1" />
<input type="submit" name="submit" value="Buy from 2CO" />
</form><form action=”https://www.2checkout.com/2co/buyer/purchase” method=”post”>
<input type=”hidden” name=”sid” value=”XXXXXX” />
<input type=”hidden” name=”product_id” value=”10″ />
<input type=”text” name=”quantity” size=”5″ value=”1″ />
<input type=”submit” name=”submit” value=”Buy from 2CO” />
</form>

** Notice that there are two opening tags ( <form> ) and two closing tags ( </form> ).

Another possibility, if you are using an HTML editor, is the editor may be adding extra numbers to the parameters, thinking each identical one is part of the same form, and not a separate form. Look at the parameters in the forms, and make sure there are not extra numbers added to it.
Incorrect Example:

<form action="https://www.2checkout.com/2co/buyer/purchase" method="post">
<input type="hidden" name="sid1" value="XXXXXX" />
<input type="hidden" name="product_id" value="10" />
<input type="text" name="quantity" size="5" value="1" />
<input type="submit" name="submit" value="Buy from 2CO" />
</form>

** Notice that the in second line from the name=”sid1″, this should always be name=”sid”

Important Note: When you are testing parameters, please be certain to clear the cookies in your browser between tests to ensure the changes you have made are applied. For more information on clearing the cookies please click here.

Receiving parameter error message from HTML code on web page, what could cause this?

Please be sure you are calling the products using OUR product_id number, not the one you added to the product. This is most likely the problem you are having. If this is not the issue, then submit a Help Desk Ticket below and give us a link so we can do a test purchase on your cart. If possible, include the purchase link or form you are using to send the parameters to our system.

You can open a support ticket here

Can I Integrate Your Plug n’ Play Cart into a Macromedia Flash-based website?

Yes.

Because our Plug n’ Play cart functions through the use of standard HTML forms, you can use the PNP cart in any website creation utility that supports HTML forms, including Macromedia’s Flash product.

When placing a test order, I add items to my cart, close my browser and then come back, but the items are still there. Why?

The 2Checkout purchase routine sets a cookie on the user’s computer when they begin a purchase. This cookie remembers what the customer had placed into their cart. This way, if the customer loses their Internet connection or is otherwise unable to complete their order, they are not forced the entire checkout process over when they come back to finish their order.

Because you are using the same computer, you may see items in the cart from the previous order. Your customers will not see this because they are using different computers and Customer #2’s computer will not have the cookie set by Customer #1’s computer.

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