Knowledge Base » Suppliers » Tech Support » Using the Plug n Play Cart » Shipping Calculations »

Reshipping Packages

Access USACustomers without a US shipping address can now receive products from vendors who only ship to the US!

2Checkout has partnered with Access USA to help international customers purchase products from suppliers who do not ship to their country. Access USA allows international customers to sign up for an account and receive a US street address to enter in their online order. Access USA will receive the goods and forward them to your international address.

Any questions regarding this service or orders shipped using this service should be referred to the Access USA directly.

Click here to learn more about Access USA.

Error Message: No shipping available to your country!

Why am I getting this “No shipping available to your country!” error?

No shipping available to your country!
(The vendor may need to define a shipping method.)

This error is generated when the supplier is selling a tangible product and the shipping country entered by the customer does not have a valid shipping method set up in the supplier’s 2Checkout account. If the supplier wishes to ship to that country they will need a shipping method that includes it. Suppliers can follow the instructions listed in our shipping method tutorial for assistance creating or editing shipping methods.

If you are an international customer and wish to place an order with a supplier who does not ship to your country, you can use the service provided by Access USA to facilitate shipping to your location.

Click here to learn more about Access USA.

Related Article: Reshipping Packages

What are the different Shipping methods with the Plug N Play Cart?

2Checkout can automatically calculate shipping costs in the following ways:

  • Shipping by weight, based on the weight you set in your product details.
  • Shipping by order total, surcharge based on the orders total.
  • Flat fee shipping per order.
  • Per product handling fee.
  • Additional surcharge fee for specific countries.
  • Ability to create multiple shipping options that are selectable by the customer.

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Can 2CheckOut automatically calculate shipping costs?

2checkout does not automatically calculate shipping cost, however we do provide a customizable shipping method system. You can charge a specific amount per item by including a handling charge for each product, or you can create base amount shipping methods which would apply to an entire order, or a combination of both a base charge for an order and an additional charge for individual items. Shipping can also be calculated based on the weight assigned to a product in combination with a weight based shipping method. Full details on creating shipping methods can be found in Chapter 5 of our User’s Guide.

How do I Prevent Customers from Ordering from Certain Countries?

Many suppliers use their shipping methods to restrict sales from certain countries. If you are selling intangible products you may want to restrict your yours from certain countries as well.

Restricting intangible orders from certain countries.

You may restrict orders from certain countries for intangible products by using the E-Good Country Blacklist feature in your account. This feature will restrict intangible orders to certain countries based on the billing country the customer selects in the purchase routine. If a customer enters a billing country that is restricted in E-Good Country Blacklist they will receive the following error:

Our supplier cannot currently offer these products to you based on your current location of ( COUNTRY NAME )

If you still wish to continue with your purchase please use the button provided below to go back and remove these products from your shopping cart:

* (PRODUCT NAME)

To access this feature in the 2CO Classic Sellers Area (V2), please follow the instructions below.

1. Login to your account at https://www.2checkout.com/2co/login

2. Click on ‘eGood Allowable Countries’.

3. You should arrive at a page with two columns. On the left are the countries you accept orders from currently. On the right are the countries you have blocked.

4. Highlight the country you want to move from one list to another.You may use CTRL+CLICK to highlight more than one at a time. Using the arrow buttons, indicate which list you want to move the highlighted countries to.

5. When you are finished making changes, click ‘Home’ in the top right-hand corner to return to your account homepage. Your changes will automatically be saved.

To access this feature in our New (VA) Vendor Sellers Area please login at the following url: https://www.2checkout.com/va/
Once you have logged in click the ‘Shipping’ tab and then select the ‘E-Goods’ subcategory. From here you may scroll thought the countries in your Allowed list and select the countries you wish to remove. Once you have selected the countries you wish to remove you may click on the ‘Deny’ button at the bottom of the list. This will move the country to your Denied list. If you wish to allow a country on your Denied list, you may select the country and click on the ‘Allow’ button at the bottom of the list.

Restricting shipping to certain countries.

Tangible Products: (Products set up as tangible when they were added to our database.)

2Checkout allows you to restrict the shipping of tangible products to certain countries based on the shipping country the customer selects in the purchase routine. If a customer enters a shipping country that is not supported by your shipping method they will receive the following error:

No shipping available to your country

To restrict the shipping of tangible products to certain countries in the 2CO Classic Sellers Area (V2), please follow the instructions below.

1. Login to your account at https://www.2checkout.com/2co/login

2. Click on ‘Shipping Methods’.

3. You should see a table of shipping methods you have previously set up. If you haven’t yet set up your shipping methods, please see the tutorial linked below entitled ‘How do I set up shipping charges by weight, flat rate or by country?’

To not allow a particular shipping method to be selected when the customer is in a given country, check the ‘Remove’ box associated for that country and shipping method and then press ‘Submit Changes’. You will notice that ‘Method Not Allowed’ now appears for that method.

To disallow orders from a given country, check all of the ‘Remove’ boxes associated with that country for all methods and then press ‘Submit Changes’. If all methods for a given country are removed, the country disappears from the list and no one can order from that country.

When you have finished making changes, press ‘Submit Changes’ and your settings will be saved.

To restrict the shipping of tangible products to certain countries in our New (VA) Vendor Sellers Area please login at the following url: https://www.2checkout.com/va/
Once you have logged in click the ‘Shipping’ tab and then select the ‘List’ subcategory. From here you may click the edit icon next to the shipping method you wish to edit. This will open the shipping wizard where you will need to select ‘Custom List’ under the countries section. This will open the custom country list where you can select the check box for the country you wish to restrict. Once you have selected the countries you wish to restrict you may click on the ‘Continue’ button at the bottom of the page. You will then need to click the ‘Save’ button to save your changes and exit the shipping wizard.

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How do I set up shipping charges by weight, flat rate or by country?

This tutorial describes how to set up shipping methods in your account for the first time. If you are looking to edit shipping methods that you have already defined, please see that article which is linked at the bottom of this page.

1. Login to your account at https://www.2checkout.com/2co/login.

2. Click on ‘Shipping Methods’.

3. You should arrive at a page telling you that no shipping methods have been se tup yet. Click on the specified button to continue. A new window will open.

4. You will see the following fields. Below is an explanation of each.

Name - This is what your shipping method will be called. You could put the name of the company here or anything else. (Examples: DHL, Federal Express, Pickup)

Base - This is the base amount to charge. All charges are computed from this amount. Enter as a figure to two decimal places without a currency symbol. (Example: 5.95, 4.00)

Weight - If you will be offering flat rate shipping for this shipping method, leave this box unchecked. If the charge will be based on weight and you plan to specify the weight for each product in your account, please check this box.

Countries - If you only want to offer shipping to customers within your country, check ‘Home Country Only’. To sell to all countries, check ‘All Trusted Countries’. Note that you can disallow orders from specific countries in the next step.

5. Click ‘Create Method’ to save this shipping method.

6. If you wish to add additional methods, you may do so by repeating steps one through five in the boxes provided to the right.

7. When you are done adding all methods, please click ‘Close this Window’.

8. You will be returned to a page that shows each of the shipping
method(s) you have created, together with any existing methods (if any) that were already in your account. This page will have a spreadsheet-like appearance. Going across the page, you will have a listing of each method you created. Going down the page, is a listing of all countries you currently accept shipments from.

To not allow a particular shipping method to be selected when the customer is in a given country, check the ‘Remove’ box associated for that country and shipping method and then press ‘Submit Changes’. You will notice that ‘Method Not Allowed’ now appears for that method.

To disallow orders from a given country, check all of the ‘Remove’ boxes associated with that country for all methods and then press ‘Submit Changes’. If all methods for a given country are removed, the country disappears from the list and no one can order from that country.

The above two sections only apply to tangible orders. You can restrict intangible orders by using the e-good blacklist utility.

You will also see an option to add a surcharge for one or more countries. A surcharge is an additional charged applied to all orders from the specified country in addition to the base rate that has been set for that method.

Formula: Base Rate + Surcharge = Amount Charged on Payment Screen

For example, if you create a method called ‘DHL’ with a base charge of ‘5.00′ and specify a surcharge of ‘10.00′ for Canada, any Canadian customer who attempts to order and specifies "Canada" as their country will be charged $15.00.

The ‘Total’ line tells you what the cost will be to customers ordering from that country. If you don’t want to add a surcharge and only want to charge the base rate, leave it as is (0.00).

9. If you elected to apply shipping charges by weight when you added the method, then you will see ‘Weight Charges Apply’ under the method(s) that have been so designated. Click on the link to set up your rate table. You must set up a rate table in order to charge shipping by weight.

Every shipping method with a weight charge has a default of 1 Currency Unit per pound of goods. When you enter a new division you are entering an upper bound for a weight group. For example you create a division of 5lbs with a surcharge of 10 Currency Units. This will add a surcharge of 10 for all orders from 0-5lbs.

If an order is 5.01 lbs in weight it will fall into the next highest weight division.

If an order is heavier than any specified division the system will take the cost of the heaviest division and add the overweight amount for that method until it surpasses the weight of the order.

For example:

5lbs and 10 Currency Units is the largest weight division you have and the current overweight amount is 1 Currency Unit.

The charge for an 11 pound order would be 16 Currency Units. 10 Units for the 5lb division and 1 Unit for each pound over the 5lb division.

To change the overweight amount from the default of 1 Currency Unit/pound you can set this at the bottom of the page. This will area will also show you examples of weights that are beyond your current weight divisions and what the shipping charges would be.

If you wish to add a set amount for each pound worth of products added to the cart, specify this amount under ‘Each above add’ as a number to two decimal places with no currency symbol. Remember that this amount is in addition to the base charge and any surcharges for specific countries. (Example: 1.35)

Under ‘New’, type a numerical unit of measure in pounds. Then specify a dollar amount to the right of this field in the box.

When you have finished, press ‘Close Window’ and you will be returned to the main shipping screen.

Continue to set up a weight charge table for each shipping method you have designated as being calculated by weight as described in step nine of this tutorial.

Note: If you are using a third-party cart, any settings for shipping made in your 2CO account will NOT apply to items bought through the cart. Your cart will be responsible for setting up shipping and applying it to the orders.

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My customers aren’t being charged shipping. Why not?

If you are using our Plug n’ Play cart, there are two main issues that could cause your customers not to be charged shipping on orders placed.

Your Products are Set up as ‘Intangible’:

When you set up your products in our database, you have the option of indicating whether they are tangible (a physical product that will be shipped or otherwise delivered offline) or intangible (a good that will be delivered by download or electronically). If your product(s) are set up as intangible, shipping charges will not be applied because the system thinks your products won’t be shipped.

To check this in the 2CO Classic Sellers Area (V2):

1. Login to your 2CO account.
2. Click on ‘Shipping Methods’.
3. If you see a message that says ‘You have no shipping methods’, then your shipping methods have not been set up and this is why no charges are applied to orders.
4. Click the button to set up shipping methods for your account to rectify this problem.

To check this in our New (VA) Vendor Sellers Area please login at the following url: https://www.2checkout.com/va/
Once you have logged in click the ‘Shipping’ tab and then select the ‘List’ subcategory. If no shipping methods are listed click the ‘Add New Shipping Method’ link to rectify this problem.

If you are using a third-party cart, the 2CO software does not compute shipping. This function is handled by your third-party cart. Please check the configuration of your cart to ensure that this is set up correctly.

If you have not setup any shipping methods and a customers attempts to order a product defined as tangible in our system they will receive the following error message:

No shipping available to your country

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