2Checkout is seeking highly motivated Customer Care Specialists for full-time 1st, 2nd and 3rd shift positions. Availability to work weekends is required. Candidates must have excellent communication and computer skills to handle inbound/outbound calls. Some knowledge of internet-based sales a definite plus, Multi-lingual (English/Spanish) hiring allowance available, One year Call Center or 2 years customer service experience required. We offer competitive salary, benefits and paid time off. Qualified candidates should email or fax resumes including salary requirements to hr@2co.com, fax 614-921-2451 Attn: Customer Care.

Summary: Answers all incoming calls and tickets from vendors and buyers.

Department: Customer Care

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Assist 2Checkout.com vendors and buyers on a daily basis via telephone or written correspondence, i.e. Email or trouble ticket system.
• Be professional and efficient while following proper policy and procedures.
• Provide support to end users on a variety of issues.

Competency:
To perform the job successfully, an individual should demonstrate the following competencies :

• Identifies and resolves problems in a timely manner.
• Manages difficult or emotional customer situations
• Responds promptly to customer needs
• Solicits customer feedback to improve service
• Maintains confidentiality
• Speaks clearly and persuasively in positive or negative situations
• Writes clearly and informatively Able to read and interpret written information
• Exhibits sound and accurate judgment

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Ability:
Ability to read, write and comprehend simple instructions, short correspondence, and memos, ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals, ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form, ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:
To perform this job successfully, an individual should have extensive knowledge of HTML forms.

Certificates and Licenses:

No certifications needed

Supervisory Responsibilities:
This job has no supervisory responsibilities.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; type, talk and listen. The employee is occasionally required to stand; walk; reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.

Interested candidates should submit a letter of interest to hr@2co.com. Email should include the Job Title you are applying for and your resume in one of the following formats: .doc (Word), .txt, .rtf, or .pdf.