Please be certain that you have provided the supplier with the name and email address you had entered when you had placed the order, as well as your 2Checkout.com order number. If you had elected to pay for your order using the PayPal payment option on 2Checkout.com, please be certain to provide the supplier with the email address that is associated with your PayPal account. If a supplier is unable to locate your order, or hasn’t received the funds for an order, please contact 2Checkout directly, 24 hours a day, so we can locate the order and contact the supplier directly with the order details.