The main username of your account can not be changed, but you can change the password of the main user and create multiple users for your account. To change the password of the main user you will need to log into the Classic Sellers Area (V2) as the main user and select the “Change” option next to “Change Password” under the “Other Links” menu. To change the password of the main user in the new Vendors Administration area you will log in using this url: https://www.2checkout.com/va/ After you have logged in you will then click the Account tab on the homepage. On the Account page you will click the User Management tab. On the User Management page click the Change Password link under User Management.
If you do not know the login information for your account, you will need to contact us through the Help Desk or call our Customer Support Center 24 hours a day:
Help Desk:
http://support.2co.com/deskpro/newticket.php
Customer Service Support Center:
1-877-294-0273 toll-free in U.S. & Canada
1-614-921-2450 international callers
To create a new user for your account you will need to select the “Create” option next to “Add Usernames” under the “Helpful Links” menu on your account homepage.
2 Comments »
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Why do I have to have THREE different user names and passwords for 2 Checkout.com?
1. Main Vendor
2. Support Desk
3. Community/Forum
Talk about just asking for problems!
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While there may be some consolidation in the future, currently these are 3 separate systems with their own requirements.
Participation in the community site and the ticket system is completely optional. Both of these systems are also open to the public. The admin panel is, of course, restricted to active suppliers. The ticket system login is primarily for access to previously submitted tickets. Many suppliers and customers only interact with the ticket system through email, so never use a login.