If you have not received a payment as expected, please review all of the following before contacting 2CO in regard to your claim.

>>Has Adequate Time Passed?

• Check payments are mailed first-class air mail to anywhere in the world. 2CO has no way of guaranteeing any time period for receipt due to the varying degrees of dependability of other postal services worldwide. A standard rule-of-thumb would be to permit checks fourteen (14) business days before reporting the check as lost. Please refer to the Related Articles links below for additional procedures and fees that may apply.
• Wire transfers can take between ten to twenty one business days to be completed. The length of time is dependent upon the number of inter-bank transfers that are required to move funds from our banking institution to yours. We are notified by our bank when any funds are returned as undeliverable. It is very important to make certain that wire transfer instructions are correct. Failures result in high banking fees that 2CO will transfer to you.
• ACH (direct deposit) transfers are generally completed within two to three business days. Occasional problems can be experienced with the batch transmission, but 2CO makes every attempt to minimize any delays as soon as we are notified of a problem.

>>Payments to new accounts can be delayed due to the verification process. Please refer to the appropriate Related Article for additional information on this requirement.

>>Accounts establishing within five days of the close of a pay cycle are not eligible for payment release. Please take this into consideration before reporting a problem.

—-Related Articles—-

• What is the Verifications Process?
• Where do I Set My Release Level?
• How do I tell 2Checkout.com how to make Payments to me?
• How and When Will I Be Paid?