All new accounts, and accounts whose sales level drastically rises, will be subjected to our account verification process. This process is typically done through voice verification with the end user of the service or product.
While this process is usually seamless, difficulty in verifying the legitimacy and status of your account can result in the delay of your initial payments.
If your account has not been cleared for release of payment prior to the payment period (Every Thursday), you should receive a notification via email of the delay in payment.
Important Note: Suppliers selling tangible goods should not expect payment until 2CheckOut can confirm receipt of goods shipped, and they were received as per the terms advertised on the supplier’s website. Delaying shipment until you receive funds is NOT considered an acceptable business practice.
Suppliers selling intangible goods, such as service related products (e-downloads, hosting, etc.), should not expect payment until 2CheckOut can confirm that your services have been rendered.
Suppliers who establish a new account within five (5) days of a payment cycle release date will not receive a disbursement of funds until the next payment period ends (approximately one (1) week).
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“This process is typically done through voice verification with the end user of the service or product.”
“Suppliers selling intangible goods, such as service related products (e-downloads, hosting, etc.), should not expect payment until 2CheckOut can confirm that your services have been rendered.”
Will you please expand on exactly what this practically entails from your side?
Does this mean 2CO does spot-checks via telephone to clients until 2CO is convinced clients in general do get what they pay for?
Or does each and every client get a call before funds are released?
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Our customer advocate Bion has recently published an article that is worth reading if you’re looking for more information regarding our verifications process.
Our agents will contact a few of your first customers, typically by phone, to verify that they received what was advertised. Once this has been done, your account will be ready to send payments out to you. This process is done for all new vendors and can also be applied to current accounts that have had an increase in orders.
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Ok I guess it sense but it seems that all the protection is aimed at the buyer and people do have a habit of not responding to third party requests regarding web payments.
I have a concern about the time it takes, what happens if the i have only 1 sale a month for a substantial amount of money, how long will it take for the verification process to complete. how many sales do you need to check on before the money can be transfered to my bank account?
Also does the buyer have to input their telephone number? which could turn them away from the sale.
Is the verification process carried out by email aswell and if it is what happens if the customer doesn’t reply
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There is a common misconception that customers would be unresponsive or dishonest during the verification process. However, this has been a mandatory process for every 2Checkout account sign up for years, and the process works. It is buyer oriented, but more importantly is a matter of doing our due diligence in ensuring all 2Checkout orders are correctly placed and fulfilled.
Our Fraud, Verification, and Risk checks are all in place to protect both suppliers and buyers, as they are all 2Checkout customers.
Verifications are percentage based, using a customer #:sale amount ratio. If you only received one sale per month, and we were able to verify those monthly transactions, you would have a 100% verification rate and therefore no cause for delays in payment.
Buyers are required to input a telephone number during the purchase process, it is a mandatory field. If a customer does not reply in any form to a verification request, then the order cannot be verified.
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“Buyers are required to input a telephone number during the purchase process, it is a mandatory field. If a customer does not reply in any form to a verification request, then the order cannot be verified.”
Does that mean that order unable to be verified are considered as negative in the overall verification percentage ?
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Orders we are unable to verify are neutral in relation to the process. There are no ‘negatives’ during verifications, with the exception of TOS violations that may be found relating to the orders themselves.
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This verification process is unfair to vendors.I think you should give Buyers a time limit for responding to the verification request.For example,Buyers of intangible services like Memberships can be given 3 – 7 days to respond or else the services will be assumed to have been rendered after this period,and no claims should be entertained thereafter.It is also weird that you only verify through telephone where its not possible to leave a message.With e-mail,at least you can leave a message and the Buyer wont miss it.You cannot afford to hold up vendors like that.
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Hello Derrick,
The Verifications Department attempts to make verifications on intangible items between 3 and 14 day days after purchase. However, the verification process does not begin until after the account reaches it’s release level. So while they will begin with the newest orders, they will sometimes be required to call older orders in order to gain an adequate number of verified sales. We cannot assume orders have been fulfilled based on time frame, due to the variable nature of order fulfillment. For example, a membership to a link directory may take up to a week for the site owner to approve and add the customers url.
The Verifications Department does in fact leave messages with customers, it is unusual that a notable portion of customers for a given account will lack an answering machine or voicemail service. Email has proven to be an ineffective way to verify transactions, due to the time necessary to communicate information back and forth to buyers relating to their purchase, and the amount of emails lost to filters.
We strive to make the verification process as quick and seamless as possible, and I apologize for any delay that you may be experiencing.
Please send submit a support ticket or email to risk@2co.com with the heading Attn: Verifications assistance for Derricktrance that includes your name and account number so that I may personally look into your issue and attempt to expedite the verification of your orders.