Q & A: New Legal Documents

• When do I need to confirm my acceptance? The deadline for document review and agreement is MAY 1st, 2006. If you do not review and agree to these new terms and documents by MAY 1, 2006, 2CO will, unfortunately, discontinue your product sales until you are able to read the documents, review them and accept.
• How can you find the documents? Log into your account homepage and click on the link text. Please read and click on the AGREE button. — What if I need hard copies of these documents? If for some reason you need a hard copy that has been signed by 2Checkout.com, use the Ticketing system to make a request. Documents will be mailed to you.
• What if I don’t agree to the new documents? If the new terms and documents are not accepted BY JULY 1st, 2006, then 2CO will assume that you do not find these terms acceptable and will temporarily disable your account.
• Can I reinstate service if I miss the deadline? 2CO hopes to avoid any of loss of sales during this period, and recommends that acceptance by May 1 will prevent this. However, if you miss the July 1 deadline and find your account has been disabled, you can re-enable your account and reinstate your payments by logging into your account and agreeing to the new Terms of Service.
• What are some of the new benefits? Two examples of the changes under the new contracts include changes to the Dispute Policy and to “Mark Orders Shipped.” Dispute Policy Changes and Benefits In the new version of the Operating Regulations, you’ll find that the dispute policy is different. This is great news for vendors and provides a measure of protection for shoppers. In 2006 2CO will not convey, and the vendor has no liability for, extra charges if a dispute reason is “fraud.” For more information on how the new Dispute Policy will work, read the entire article.

  Mark Orders Shipped Changes and Benefits

  To keep online shoppers coming back, accurate order information is crucial. We want our customer care department to be able to answer customer calls for order shipping status– It’s a service benefits vendors and that customers expect. To better meet your needs and the needs of the customers, we will begin to require that all tangible orders be marked “shipped” and to have updated tracking and shipping information. This allows our customer care department to answer shipping questions for the customer immediately, at any time day or night, and ensures increased customer satisfaction. It also means you will not need to be contacted for routine inquiries.

  If you are not sure how to use the Marked as Shipped section of the Administration panel, please go to How Do I Mark Orders As Shipped for more information– and remember, you’ll want to do this before May 1st, 2006.