The amount of reserve, and the period of time it is held, can be adjusted either higher or lower by 2Checkout at our sole discretion.

Factors that can influence reserve levels:

• Transaction, refund and chargeback history with 2Checkout
• Transaction, refund and chargeback history with a merchant account provider ( statements required )
• Suitable business references, or other documentation, establishing a concrete business history
• The nature of the product being sold
• The time required until product fulfillment ( i.e. a one year membership ).

If you experience an increase in reserve, but feel you have adequately addressed any issues that contributed to a temporary increase in refund or chargeback utilization, simply submit a ticket requesting that your account be analyzed for a reduction in reserve.

Additionally, a staff representative will always be happy to work with you and your staff in order to provide solutions to potential problems that you may experience.