You can easily issue refunds or cancel orders through the admin interface of your account. First, you will need to reference the order in your account, this can be done by logging into your account homepage and selecting the “Sales” tab near the top of your account homepage and then selecting the “List” sub-tab. You can then click on either the sale number you wish to cancel/refund under the sale list or use the “Sale Search” form to search for the order. Once you reference an order in your account, you have the option to refund the entire sale by clicking on “Refund Sale” on the top left of the sales details page. You may also refund a line item by clicking on the “Refund” link located in the Refund column of the invoice for that line item or issue a partial refund by clicking on the”add refund” link directly under the invoice number.

Please note: The refund option may not be displayed on a sale based on the following criteria:

• Your username does not have authorization to issue refunds (basic editing access).
• The sale is over 60 days old.
• The invoice has no balance left to refund.
• For a line item refund, the line item has already been refunded.
• For a line item refund, the line item amount is more than the
  remaining balance on the invoice (this can happen on an invoice with one
  line item and a coupon or on an invoice with a partial refund).
• It’s an online check order that has not been deposited.

Please feel free to contact us directly for refund assistance.