This tutorial will cover basic sale maintenance and will include issuing refunds and instructions on stopping/starting recurring orders. This tutorial is based on the new vendor administration area which is accessible here. Orders can either be canceled or refunded based on the status they are in. For more information on order status please visit the article “What is Order Status”.

If an order or recurring installment is in approved status it can still be canceled without the customer being charged or 2Checkout fees applied to the suppliers account. If an order is in pending or deposited status a total or partial refund can be issued to the customer. If the order was passed in using our plug and play parameters individual products and shipping charges can also be refunded by using our line item refund feature.

To cancel or refund an order please follow these steps:

1. Click on the Sales Tab near the top of your account homepage.
2. Click on either the sale number you wish to cancel/refund under the recent sales display or use the sale locater to bring up the order.
3. To issue a refund click on the Refund Sale button on the top left of the order.
4. Here you will be required to select a reason for the refund, enter a comment and click on submit refund.

To issue a partial refund please follow these steps:

1. Click on the Sales Tab near the top of your account homepage.
2. Click on either the sale number you wish to partially refund under the recent sales display or use the sale locater to bring up the order.
3. To issue a partial refund click on the add refund button directly under the invoice number.
4. Here you will be required to select a reason for the refund and enter a refund amount, enter a comment and click on submit refund.

To refund a line item please follow these steps:

1. Click on the Sales Tab near the top of your account homepage.
2. Click on either the sale number you wish to access under the recent sales display or use the sale locater to bring up the order.
3. To issue a line item refund click on the refund button listed in the refund column between the product name and amount.
4. Here you will be required to select a reason for the refund, enter a comment and click on submit refund.

To cancel a recurring billing please follow these steps:

1. Click on the Sales Tab near the top of your account homepage.
2. Click on either the sale number you wish access under the recent sales display or use the sale locater to bring up the order.
3. To cancel the recurring billing click on the stop this recurring link listed by the product name.

Related Articles:

• Is There a Time Limit on Issuing Refunds?
• What Are 2Checkout’s Refund and Dispute Policies?
• Adding Sale Comments