If your current credit card is going to expire, or you have canceled your credit card, it will be necessary for you to wait and receive a notice from us informing you that your credit card is failing to bill. Once you receive this notification, a link will be included. You may click on the link to update your credit card information. Your order will not be canceled and you will receive a reminder notice every 7 days.
If you are requesting to update your credit card information to a different card, it will be necessary for you to contact us directly at 1-877-294-0273, so that we may obtain further information from you.
6 Comments »
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Hello support,
Can you also please mention the link for change/update Credit Card information??
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The link you can send your customers to update a recurring billing is as follows:
https://www.2checkout.com/2co/admin/change_billing_method
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I have a doubt Whether 2checkout sends notification mail with the link to customer or vendor regarding the Expiry of credit card.Please help me to clear the doubt
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When a recurring order declines an email which includes both the decline reason and billing update link is sent to the supplier and the customer.
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Whenever we receive an email for a recurring declined, we (supplier) only get to see the sale is and do not get the decline reason. Why is it so, even we asked 2CO support as we wanted to know the decline reason, they said that it is a computer generated alert sent for the recurring declined so it does not have the decline reason and it is not possible to send it also.
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priyanka – I will put in a request to our developers to add the decline reason to the supplier emails.
You can view the reason a sale declined if you log into your classic sellers area and view the Vendor Reports area. In this section is a declined recurring report which will show you the reason why a sale declined.