Comments on: Selling Recurring Products With 2Checkout

By: ricks

ricks — Fri, 23 Oct 2009 16:13:28 +0000

Retries for failed INS posts will be attempted approximately 10 minutes after an INS failure.

As Simba had also advised, if for some reason the retries are unsuccessful, you will still have the ability to resend the failed post from the Failed sub tab on the Notifications tab.

By: gennadiy

gennadiy — Fri, 23 Oct 2009 13:57:04 +0000

Could you say time duration between attempts?

Thank you

By: simba

simba — Fri, 23 Oct 2009 13:48:49 +0000

INS notifications will attempt to re-send three (3) times in addition to the initial attempt, making a total of four (4) attempts. If the notification has reached its maximum number of attempts, you can still manually fire off the notification from within your Vendor Administration area. This can be done by going to the Notifications tab, then the Failed sub-tab to bring up all the notifications that have not succeeded. Click the check-box next to each logged attempt that you wish to re-send, and then click the Resend button at the bottom of the page.

By: gennadiy

gennadiy — Fri, 23 Oct 2009 07:05:09 +0000

What happens if our web site is temporarily unavailable for some reason (maintenance, connection problems etc.)? Will INS repeat their POST request?

Thanks

By: craig

craig — Mon, 28 Sep 2009 18:15:12 +0000

It is not possible to create a daily recurring product. We only offer the ability to set the products billing recurrence by week, month or year.

By: cmaclean

cmaclean — Mon, 28 Sep 2009 18:04:04 +0000

Hi there,

Is it possible to set the recurring times to days instead of months? I don’t see that option in my account – only weeks, months, years.

Thanks

By: craig

craig — Sat, 15 Aug 2009 22:46:25 +0000

Recurring orders cannot be passed in by a third party cart parameter set. Recurring products can only be passed into our purchase routine using our plug and play parameter set.

By: paulg

paulg — Sat, 15 Aug 2009 22:16:58 +0000

My current cart solution uses the AuthorizeNet parameters, including these parameters:

c_prod
c_name
c_price
c_description
c_tangible

If the “c_prod” value corresponds to a “Product Id” in the 2checkout product database, and if that product has been setup with recurring components, will this work?

If not, is there another way to accomplish this using the AuthorizeNet parameters? Or do I need to get a cart system that supports the plug-n-play parameters in order to use recurring billing?

Thanks,

Paul

By: simba

simba — Fri, 24 Apr 2009 14:21:52 +0000

The way the recurring billing system works is that it places an authorization hold on the customer’s bank account for the sale amount requested, and then takes 48 hours to receive the transfer of money from the customer’s bank to your 2Checkout account. When this money is transferred, the sale’s status updates to “deposited”.

When the recurring system goes to bill the customer the next time, the bill date is offset by 2 days because of the wait period between the authorization hold and the actual deposit of money into your 2Checkout account. When this next billing occurs, our system sees this offset and corrects the date for all future recurrences.

Using your example, the recurring sale that was first ordered on March 21st will deposit 2 days later on March 23rd. The second time this sale bills, it will bill on the offset date, being April 23rd in this example. When this second billing occurs, our system sees the offset and corrects it back to recur based on the original day of the sale. Then, all recurrences after the second billing, the sale will bill on the 21st day of each month.

Hope this has helped!

By: ghappa

ghappa — Fri, 24 Apr 2009 10:51:49 +0000

Joel: thank you for your kind help; I guess you could remove your email address so spammers do not eat it

I actually got a notification about this sale yesterday, i.e. on April 23. Earlier, the order has been paid on March, 21. So it seems the product is set up correctly and it works, but…

My question to finalize this article would be: could you please give an idea on why is there a 2-days delay? Under “Sales In Payment” section of my admin panel, I see that the order has been placed on April 21. But the order date on the order page itself lists April, 23. It also says: “Billed Sucessfully, Will Bill Again On 2009-05-21″.

So I suppose it bills the customer, only with some delay, and I would like to know about the nature of this delay. If that would be more serious subscription, 2 days delay make sense. Thanks.