How do I Prevent Customers from Ordering from Certain Countries?

Many suppliers use their shipping methods to restrict sales from certain countries. If you are selling intangible products you may want to restrict your yours from certain countries as well.

Restricting intangible orders from certain countries.

You may restrict orders from certain countries for intangible products by using the E-Good Country Blacklist feature in your account. This feature will restrict intangible orders to certain countries based on the billing country the customer selects in the purchase routine. If a customer enters a billing country that is restricted in E-Good Country Blacklist they will receive the following error:

Our supplier cannot currently offer these products to you based on your current location of ( COUNTRY NAME )

If you still wish to continue with your purchase please use the button provided below to go back and remove these products from your shopping cart:

* (PRODUCT NAME)

Once you have logged in to your account click the ‘Shipping’ tab and then select the ‘E-Goods’ subcategory. From here you may scroll thought the countries in your Allowed list and select the countries you wish to remove. Once you have selected the countries you wish to remove you may click on the ‘Deny’ button at the bottom of the list. This will move the country to your Denied list. If you wish to allow a country on your Denied list, you may select the country and click on the ‘Allow’ button at the bottom of the list.

Restricting shipping to certain countries.

Tangible Products: (Products set up as tangible when they were added to our database.)

2Checkout allows you to restrict the shipping of tangible products to certain countries based on the shipping country the customer selects in the purchase routine. If a customer enters a shipping country that is not supported by your shipping method they will receive the following error:

No shipping available to your country

Once you have logged in to your account click the ‘Shipping’ tab and then select the ‘List’ subcategory. From here you may click the edit icon next to the shipping method you wish to edit. This will open the shipping wizard where you will need to select ‘Custom List’ under the countries section. This will open the custom country list where you can select the check box for the country you wish to restrict. Once you have selected the countries you wish to restrict you may click on the ‘Continue’ button at the bottom of the page. You will then need to click the ‘Save’ button to save your changes and exit the shipping wizard.

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