To issue a partial or full refund on a recurring sale, you will need to logon to your Account Homepage, click on ‘To find a Sale Search’ under the ‘Helpful Links’ menu, and search for the sale by the sale number. To refund the entire sale, click on ‘Refund Sale’ on the top left of the sales details page.
To issue refunds for individual installments, you will need to click on the ‘Refund $XX.XX’ link under the action menu. There will be an invoice entry for every installment.To stop the recurring billing on a recurring order, you will need to logon to your Account Homepage, click on ‘Find Sale’ under the ‘Helpful Links’ menu, and search for the sale by the sale number. Clicking on the ‘Stop All Recurring’ button near the top of the sales details page will discontinue the billing cycle.
If you are a customer who has a recurring service that is billed through 2Checkout.com you will wish to contact 2Checkout.com directly by clicking here.
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It would be helpful is ‘Helpful Links’ existed.
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It does.
See this Account Homepage screen capture.
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so??? You have to setup a “Start Selling” account in order to cancel 1 recurring account? or am I missing something?
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Customers can cancel their recurring orders by contacting 2Checkout directly. Contact information can be found by clicking on the help tab at the top of the page.