2checkout needs to introduce server side APN (Autmatic Payment Notification) if it wants to capture the market.

Sellers with hunderds of transactions daily cannot manage it without a proper billing system. The billing system cannot read ‘Failed Billing’ and ‘Recurring Bill Charged’ emails that the 2checkout currently sends. These emails have to be processed manually. Thus increasing processing time. This has made 2checkout as secondary mode of payment (in hosting industry at least)

None of the billing system developers
ModernBill, WHMAutopilot and WHMCS etc are ready to offer recurring billing system for 2checkout.com since 2co does not have any APN.

APN is a MUST now especially when it has planned to accept Paypal

Hi,

I think 2checkout.com crashed lots of website today because of this silly new transaction page.I have been using a third party shopping cart.The customers choice the delivery type in my web site.In your new transaction page 2checkout.com is asking the delivery type again so the delivery fee added two times to the total.I dont know if this is a bug or not but in your previous transaction page everything was smooth and better.Waiting an answer from you.
Bahadir Baykal

About (Autmatic Payment Notification).
Yes, you have to make it!
In all billing systems 2checkout listed as “partially supported – you have to update recurring charges manually….”
With our amount of customers we can’t use any billing system if we work with 2co. So unfortunately we have to search for 2co competitor….

Joel,

I opened a ticket.Nothing is fixed YET.Your developers have not corrected it.Please give me a correct answer when your developers (!) fix this problem.
Bahadir

The following is not working with the new transaction pages as it was working perfectly prior to this update.

https://www.2checkout.com/2co/buyer/purchase?sid=XXXX&product_id=6&product_id1=22&quantity=1&fixed=Y

Fixed, I had to add an extra :quantity1

https://www.2checkout.com/2co/buyer/purchase?sid=XXXX&product_id=6&product_id1=22&quantity=1&quantity1=1&fixed=Y

Your transaction pages are not the only thing to change, so are your email notifications for incoming orders to vendors. Please can you go back to the old style layout of those emails or fix the new emails, the new emails don’t show customers phone number (it just say ext where the phone number is supposed to be). The layout is horrible and hard to read the orders (i sell tangible goods). It also helped for sorting my mail, before when the email came from ’sales@2checkout.com’, now is no-reply@2checkout.com.

Till i read the blog i thought my first few orders of today were all bogus and someone was trying to spoof me – you should email vendors and let them know of the general change.

The cart we’ve been using for years stopped working out of the blue. Thankfully, a CUSTOMER notified me about that, although I would surely prefer a brief notification from 2Checkout, sent well in advance, with clear instructions on what to change on our website. Is that too much to ask, 2CO?
The URLs like the following return “Cart is empty” error: https://www.2checkout.com/2co/buyer/purchase?sid=12345&total=14.95&product_id=1&fixed=Y&pay_method=CC&merchant_order_id=123456

Whatever happened to the parameter demo=Y when you are troubleshooting your site. I used to have this before to periodically check for the consistency of my site as sometimes my cart just don’t work especially when 2CO make changes as this. Thank very much.

I have two issues with the new form:

* The distracting layout with “Review order” and “Products in cart”, is there any difference?

* Where the customer is asked for State, you have put “Outside USA” in alphabetical order. At least put it as the default, or at the top of the list. I live in, say, Spain. I am not going to think that “Outside USA” is an option under “O”.

Eoin

Hi 2checkout.com

The problem still exist.The system ask the delivery type in your side.Also the name and the phone number can not be carried from my shopping cart to your system.
I dont understand why you implament this new system without trying it!!! The layout is of new transaction page is ugly.It is very diffucult to read.Unprofessional.Please turn the system to the old one until you fix all the problem.I am losing my customers.Who will pay my loss!!

Shortly The problem is:

when a customer goes to my website and orders products, the customer also choice the delivery option in my shopping cart software so there is no need for 2checkout.com to give the delivery options again.The total including the delivery is calculated in my shopping cart.BUT in the new transaction page of 2checkout.com the delivery options appears again so this force the customer to choice the delivery option twice and the customer pays the delivery fee twice in this case.

This is not related to clear the cache.You have to fix the system.
Bahadir

Bahadir

Also,

Before i did not need to mark the orders shipped in your system.But now i have to mark the items shipped.Please fix this problem as well

Bahadir

seangel, I believe 2CO’s policy is that you do not get paid for an order of a tangible item unless it’s marked as shipped.

Hi 2CO

Problem with your new transaction pages.
If our customer select several products then only one merchant_product_id field is passed back (seems from the latest product). No merchant_product_id1, merchant_product_id2, etc. are passed back. I’ve check the latest confirmation page where you wrte “Your order is now complete. Please click here to return to our supplier’s website.” and in form’s input elements there are no merchant_product_id1,merchant_product_id2 at all. Other fields e.g. quantity1,quantity2, product_id1,product_id2 – exist.

Hi,

When we are selling services (recurring) and products (single sales). With introduction of new routine we are having usability issues.

URLs that are offered for use are similar to: https://www.2checkout.com/2co/buyer/purchase?sid=12345&quantity=1&product_id=10

When customer happen to press the link once, and then return to url and press it second time we are landing with the same product twice in 2co purchase routine cart with obscure “Remove” link, after which customer should return and hit the URL third time. With the edit box that offered ability to type quantity in, user was always able to change quantity back to 1.

We’ve used to overcome 2co purchase routine issues with fixed=Y parameter, but it doesn’t play any role now, as far as I can see.

Any advice?

Dear 2CO,

I agree with Seangel to bring back the old page layout until such time that the new one has been fully tested. Or make the transition gradually or in parallel with the existing one before totally switching to the new.

Eoin,

Before i never mark the orders as shipped .The system automaticly do this for me.I dont know this feature comes from my shopping cart or not.

The annoying think is that the new transaction system is not equall to the old one.It is supposed to be better though but not.
Bahadir

I would be glad in the future to have a chance to test such “improvements” before launch!! My customer now can place an order, but only by a fixed price – one dollar for any item in my catalogue!

What happens with “total” field? Is it not supported anymore??? I opened a ticket, and eagerly wait for an answer

Hope all my customers are reasonable people with enough sense to understand that it’s not a fantastic sale off!!!!

2CO staff,

Here are the issues I’ve noticed so far (some might not be new):

1. The product ID numbers displayed in the “review order” and “products in cart” boxes are confusing – especially when they’re small single-digit numbers (might be confused with quantity). I think it’d be best to not display these numbers at all.

2. The spaces around “USD” in “( USD )” are not non-breaking, so lines are sometimes broken right after the opening or right before the closing brace. I suggest that the spaces either be dropped or made non-breaking.

3. While we’re at it, I would like to be able to use non-breaking spaces within my product names and descriptions – is this currently supported and how? Specifically, I would put two non-breaking spaces in “Mac OS X”. Important: HTML web pages should use “ ”, but text/plain e-mails should use regular space characters (ASCII 20 hex) in place of such non-breaking spaces.

4. “Outside US & Canada” should probably be listed first, not within the alphabetically sorted list of states.

5. The annoying “hacker safe” logo is still there – I’d rather see it gone at least on my order pages (an option for a supplier to turn this logo off).

Thank you in advance for your consideration of the above.

Oops, apparently this forum does not escape HTML entities (and this could be a security issue). What appears to be ” ” (a space) in my previous comment actually was “ ” (HTML-escaped manually this time – let’s see if it works right).

Hello,

I have just done a test run through your new ordering pages, and found the following issues:

- Phone extension is a REQUIRED field??? I had to put zero.

- Address line 2 is required??? I had to enter “n/a”

- There is no explanation of what the CVV code (on the back of the card) is or how to find it. Can you really assume everyone knows this???

Could you please forward this to the appropriate person.

Thank you

Hi 2co!

What about problem with merchant_product_id(merchant_product_id1,merchant_product_id2,…) field in pass back parameters? I wrote here about 9 hours ago, submitted ticket, but the problem is still being and I’ve received no response.
I understand that you have lots of problems now, but I think it is an important problem not only for me. As we have to add all orders manually.

I helped one client over the phone, placing an order in me website and

-3 spaces for the name si confusing, why not one space for first name, and another space for last name

-PLEASE, in the field “state or province” set “OUTSIDE US&CANADA AS DEFULT OPTION. IM NOT THE ONLY ONE ASKING FOR THIS – listen to your customers =)

-please, add an explanation of CVV.

Thanks,

Fernando Zuniga
http://www.planeaciondigital.com

@adam – sounds good. I wrote your e-mail address down in case I happen to come across of a potential security issue later. Thank you!

One more comment to others at 2CO:

Could the “coupon code” entry field be hidden (not displayed) when there are no coupons for any products in the cart (or for any products of the supplier)?

Your system STILL HAVE THE PROBLEMS WITH Litecommerce shopping cart. In the same company with X-CART. I think many customers have the same problem too.

1. Shipping address not send pass to 2co.
2. Products detail is sent both “cart xxxx” and detail of “cart xxxx”. It’s lead my customer very confused.
3. It’s returned wrong status to my cart. It’s returned fail!!! not processed.
4. While it’s returned wrong. The status in 2co website is show it’s approved!!!

How can I do something follow?

1. Back to use orignal style. I think it’s look easier and better.
2. Can you help to contact x-cart to change or update something fastest or update before your updating system.

I’m sure if you didn’t solve it by fastest. You will lost many customers.

For our business this ‘new’ transaction page only means frustration and money loss. Not only has the designer’s “new” creation arisen tons of bad-humored emails (which means losing precious time to answer them), but also made us lose lots of sales. Every customer has asked us to leave such a confusing, extremely wordy, sometimes redundant, poor-design “new” transaction page and return to the old ones (as if we have been involved in this ’smart lifting’).

For instance, most customers do not understand what the first three white ultra-tiny boxes are for as no mention of ‘first name’, ‘last name’ and ‘title’ appear there. Moreover, nobody can figure out what the unnamed ‘title’ box is for when this info is not used in Central and South America or Europe (it’s just an US fashion).

In our company we sell both tangible and intangible products which cannot be interchangeable. The same product has a different price for ‘tangible’ or ‘intagible’ conditions. Then, what is the purpose for the second page offering the customer to choose from “both alternatives”? We understand that if you have set up your product to be “tangible”, then the ‘intangible’ alternative shouldn’t exist on the same page. And viceversa. That is absolutely confusing procedure for both parts: customers and vendors.

Like other vendors in this forum we also think that previous transaction pages were smoother, easier to fill in and with better-sized fonts instead of this lilliputian tedious text. And what can we say about those horribly laid-out and hard-to-read ‘new’ email notifications?

(Oh God!! Stop hiring such brainy designers, or havent’t you checked how your ‘brand new’ Home Page looks like?).

Also waiting an answer from someone.

Orlando Moure, Buenos Aires, Argentina.

Like Mr. Zuniga above, we also had to help several customers over the phone –and hundreds via email– placing an order in our website. THe main issues were similar to those mentioned above:

>> Why 3 ‘confusing and tiny’ blank spaces for the personal data?

>> Why that confusing “coupon” blank space (What is it anyway?)

>> Why has the state-or-province option been mixed up with all US and Canada states? Instead of being set up as defailt in capitals and in first position?

>> Why not explaining in brief what ‘CVV’ means? At least 40 times yesterday and today we had to explain ot (after looking it up at Google’s).

Will 2CO listen to their customers for one blessed time?
Please, magic babies, get back to the oldies and stop this ‘creation’.

Thanks,

Orlando Moure
http://www.OMPERSONAL.com.ar

Orlando, your site is very interesting, do you have an affiliate program, I have a spanish speaking database, we can promote your services.
——————————————————————

I´m posting my message again. PLEASE HELP US, WE ARE LOOSING SALES.

I helped one client over the phone, placing an order in me website and I figured out that:

-3 spaces for the name si confusing, why not one space for first name, and another space for last name

-PLEASE, in the field “state or province” set “OUTSIDE US&CANADA AS DEFULT OPTION. IM NOT THE ONLY ONE ASKING FOR THIS – listen to your customers =)

-please, add an explanation of CVV.

Thanks,

Fernando Zuniga
http://www.planeaciondigital.com

What do you want under CVV code? Amos

The new checkout seems a bit slower loading and also its become longer.

Why not use the oppurtunity to improve and speed up the checkout process when redesigning it instead of making it longer.

In the new checkout the 3 first steps/pages could easily be made into just 1 page containing order details, optional editable address and payment choices.

2CO,

Pro:
1- The new purchase form looks sleek, neat and clean. Keep it up.

Cons:
1- The form is confusing. The 3 name textboxes are not indicated what they are for. If only one textbox is entered, the form processing will fail. I suspect some of my potential customers just simply gave up buying, as a result, since my sales has dropped dramatically since the new implementation.

2- CVV (credit validation value) isn’t explained. Please refer to clickbank.com merchant form processing. It’s self-explanatory and helpful.

I believe making these two little changes can dramatically improve the customer purchasing experience – making it faster and smoother.

Hope I don’t have to keep losing potential customers for too long.

Thank You.

Hi,
My clients had been reporting a problem while trying to pay actually haven’t receive any new sale since this was implemented this is the error they are reporting.

Failure of server APACHE bridge:

——————————————————————————–
Cannot open TEMP post file ‘/opt/hpws/apache/logs/s4b//_wl_proxy/_post_2360_347_1185032215_516′ for POST of 2179 bytes
——————————————————————————–

Build date/time: Oct 25 2004 13:19:46

Can someone tell me if I have to do something to correct this?

Thank You

Well i think 2CO should notify his vendors when they are implementing a change. How about all those Carts that already use 2CO?
Also 2CO is very complicated to clients. In the last 12 months from 100 orders that where made by 2CO are now made by PayPal. Paypal is multilenguage and so fast. It takes 2 seconds to make a payment. The only reason some clients are still usting 2CO is because they dont have a paypal account. 2CO should make the payment page as simple and easy as possible. I cant imagine how many people call me to ask me how does the page work. Also i saw we can take Paypal via 2CO now?
Can someone explain this? 2CO is a lot more expensive then Paypal why should we start processing the paypal payment trought 2CO then? Whats the benefit. I dont understand this. Why would someone decide to pay more and wait more for their payments? So far i will 2CO for international clients and my paypal account for paypal payments. 2CO has to improve so they dont lose customers. The phone support is actually very good but im a customer for 5 years now they are not making improvements at all in this last 3 years.

I agree with nibb’s comments about Paypal.

Also, what happen to the phone number in the email receipts? There is no phone number listed and only the word “ext”. Phone number is need to ship through UPS, FEDEX, etc.

2checkout has a history of not notify their vendors about new changes, I find out only after something has been implemented. What kind of service is this?

Dear 2co

Well im not at all happy with the new 2co website design, it looks like a Walt Disney cartoon site, with all the Kiddies type graphics and so on. The previous site had the professional look and feel and now its all been lost, it would be nice if u can put back the previous site design

Another major problem i noticed is that, in the order pages it sates “Bills every 1 Month(s) for Forever” This is a major turn off for the clients as it sounds like they gona get billed even after they cancelled, This should rather be,… “Bills every 1 Month(s) for Forever (until cancelled)” so the clients feel more comfortable. Can you please change this coz its a BIG TIME turn off and i don’t want to lose customers coz of this

When 2CO was first launched the payment page was not great but very good. There where pioners in everything. You could customize the header and footer. Then they decided to erase the customization placing a small logo. Now the page doesnt even look like a payment page. It looks like an advertisment page. For 5 years people have asked spanish pages and multilanguage pages. The spanish test looked like a google translation. 5 years and nothing. I like 2CO i cannot understand how they cannot invest 50 bucks on a webmaster. Even we the clients have send them designs. I can only resume this. The transaction page is the most complicated payment i saw. They dont even put numbers in every month. I hate that. Such a simple thing. On the card the month is 06/08 for example then on the payment page you have to count which one is the 6 month. Things have to be easy not allow any mystake from a client. I have to guide people on the phone and it takes between 10 and 25 minutes !!!! Yes 25 minutes on the phone until the client that never in his life bought on the internet before pays.
Why dont you hire a marketing guy? You know what people tell me after they select Credit card on the shopping page? Where do i put my credit card? The page just sends me to another company website. Thats the impression they have, that they dont buy from me and they thing the 2CO page is a phishing site for stealing the card. They dont even know what is Hacker Safe and all that crap. They see Hacker and are afraid.

I’ve just discovered that when a customer orders 2 or more items with different “approved item URLs” the download links for each item on the confirmation sales page no longer display.

Previously, when a customer ordered several items with different approval links, the customer would be prompted to click on the individual item links after the sale which would open a new window and the buyer would be directed to the specified pages.

The links are not currently being displayed, with both Direct Return turned OFF or ON.

All vendors should be aware of this, if this is how you have your site configured – your customers currently have no way of reaching these pages.

I’ve logged a help ticket (1364-EADF-5900) – not sure if this is just my account or across all? Would be interested to hear if others are having this same problem… Thanks.

Further to my last post… 2Checkout advise that since the new routine has been released it has become a known issue that when ordering, the normal “Click Here” links for product specific return URLs will not be shown. 2Checkout are unable to say when this will be resolved, although they have assured me that their development department is aware and are working towards resolving this issue.

So stand down – they know about this one!

The new order pages have been in production for two weeks now. I was hoping that the worst issues reported on this thread would get addressed within the first few days – and some did, but this did not happen for many other issues that would seem to be easy to address. Specifically, none of the issues listed on comments 24, 36, 39 appear to have been addressed.

Can the remaining important issues be addressed promptly, please?

On the ‘Look and Feel’ pages I have selected ‘direct return’ = Yes. With the old checkout pages, the client was sent to my returnURL when they clicked the Complete Order button. With the new checkout pages, the client remains in the 2checkout site, but some of the contents of my page is shown.

Problems:
1) This last 2checkout page is still a secure https page, so a little dialog box is shown asking whether they want to display the non-secure items. In such circumstances, I personally always say No, and expect most clients to do this as well. This then results in it not looking like my page at all. All it shows is text and a non-working menu at the top. It does not look good at all.

2) Even if I select to display the non-secure items, my logo is not displayed. The formatting I use on my page is not applied. I use ASP.NET App_Themes.

3) The menu I have at the top of all my pages does not work in the 2checkout page. In my own site, the menu is shown as buttons, with submenus. In the 2co page the menu shows as hyperlinks, but the menu items which have submenus do nothing at all, while the other hyperlinks link to non-existing 2checkout pages, as all my links are relative links. I use ASP.NET masterpages.

I have raised a ticket for this, but was curious whether other vendors have experienced the same, or perhaps they are not even aware of it!

I think that if you have specified a returnURL, and opted to return directly to your returnURL as specified in the ‘Look and Feel’, options, then it should return there properly, as before, and not show my page in 2co.

The only solution offered by 2checkout is that I have to make ALL my links/URL’s absolute.

A further problem when returning directly to your returnURL is that all your cookies and session variables are lost. You loose your cookies because the IP address is from the 2checkout server, instead of from your customer. And a new session is created with a new session id.

And none of the buttons work, because it posts back to 2checkout, rather than to my own page.

I notice some vendors are asking to set the field ’state or province’ to ‘OUTSIDE USA&CANADA’ as default option.

If you don’t want to wait for 2checkout to make the change: You can do this yourself, by adding ‘&state=XX’ to your 2checkout purchase URL.

@marina – the ‘&state=XX’ suggestion is a good one, thank you! Making this option the default is not exactly what I (and others?) would like 2CO to do though; instead, 2CO can have this option listed first (or last), but not have a default selection. (BTW, where in Spain are you? If you don’t mind, you may e-mail me at in English or Russian for a short discussion that would be off-topic here.)

2CO staff – one more issue I’ve noticed: after all products have been removed from the cart, the “Continue Shopping” button results in a message box that says “The URL is not valid and cannot be loaded” (in latest Firefox); checking the page source reveals that the invalid URL is “http://” (with nothing afterwards).

@marina – of course, the forum engine “ate” the e-mail address that I had placed in angle brackets; it is “2coforum at lab.dataforce.net”.

(If it were possible to specify private contact info on user profiles and/or to edit own comments, I would not have to be posting this one…)

I would like to make some suggestions about new purchase pages.
First of all I would like to say I am using 3rd party shopping card with Authorise.net parameter set.

1. I noticed that customer can remove items from shopping basket after reaching 2co pages , and I find this as very stupid because vendors have some data in their databases and they cannot control will customer or not change items in basket in 2co pages. Even user can empty basket in 2co pages , and then there is no even href link to return to merchant site. People like to check option most customer is very bad with english I had already few comments from customer that they clicked remove accidentaly and couldn’t find way to move back on our pages to complete purchasing.

2. It can be much more explanations to customer how to use other cards than VISA and master that are available for EUR payments.
We re using EUR as currency inour shopping card and customers are comming to 2co purchase pages with EUR amounth, so if they want to use amex or discover or diners thay need to click on top right corner USA flag to change currency in USD. Letters to explain this in 2co pages are small and also top right corner is very bad place for this kind of important option. Personaly for me those flags looks just like some commercial pictures not like currency change option.

Can you please answer me something about this espec. about point of this remove button for 3rd party shopping card users. I can’t find anything useful in this feature because i suppose that customer has already decided what to buy and there is no need to offer him modification of items on 2co pages. I can understand that this can be useful for 2co plug& play shopping card but makes it difficult for 3rd party cards users.

The logos are no longer visable during the checkout process. Can that be fixed? I have tried to upload the logos again but nothing changed.