It’s wonderful!

I am looking forward to see it in action

Cheers,

Dat

That is excellent indeed, and a long time coming. Kudos guys!

I’m absolutely ecstatic about this! Not every country in the world has full Paypal support (mine included), which in some cases limits my customer base, but 2Checkout has managed to solve this problem.

Thank you!

That’s great news, but I would really like to accept Paypal for recurring orders. Will that be an option at some point?

Thanks,
shinylogic

As a matter of interest, how will 2CO make money on this. Doesn’t PayPal charge fees? Will the fees identical to when a customer chooses to pay through 2CO?

Eoin

Thats a great news, my country have limited PayPal support so I’m looking forward for new option for my customers as PayPal is frequently asked.
Support of recurring orders would be useful as well.

What about refunds, would process change in any way or would be similar to orders done with credit cards?

Good News. Thx 2CO.

Thanks Cliff!
I’ve got few more questions if you don’t mind
1. how vendor could indicate that he accept PayPal through 2CO in correct manner?
2. Will be there any differences in statistic with PayPal sales or they would be indicated same way as before? (I would prefer to see some sort of indication)
3. Sorry I doesn’t understand what did you mean by unrefunded transactions, does it mean that partial refunds not possible?

I think it would be good to write some short FAQ on changes which bring PayPal and possibly include some of these questions there.

This a great news for us.

Good new for everyone.Cheer

I think at checkout, after adding a product to purchase, it is not very logical for a complete newcomer to choose between “Paypal” and “Checkout”.

It would be more logical to give options like “Paypal, Credit Card, Bank Payment”. I think the process has to be thought out logically with the customer in mind.

I don’t know about other vendors, but we seem to be having a big problem regarding this.

The 2CO documentation states that PayPal is not available for recurring sales, but we only have recurring products–nothing else–and on all of our recurring products the “Checkout with PayPal” button appears and allows customers to choose that option and go through the PayPal payment process.

We tested it ourselves and went as far as we could go without it actually charging the money, and it let us go through the whole PayPal purchase process, even though it was a recurring product and PayPal should not have been available.

Perhaps if we had completed the last step and actually completed the payment in PayPal it would have given us some message about PayPal not being available for recurring products, or maybe it would have actually charged the money–I’m not sure.

But either way, the fact that the “Checkout with PayPal” button appears at all, and that is appears ABOVE and more prominently than the regular “Checkout” button, when a customer is trying to purchase a recurring product and PayPal isn’t even available for recurring products, and the fact that if you click the “Checkout with PayPal” button it allows the customer to go through the PayPal checkout process, is VERY confusing for customers.

Since the PayPal option became available our sales have dropped considerably lower than what they normally are, and we believe this is because our customers, who are largely elderly and not tech-savvy, are clicking the “Checkout with PayPal” button (because it is placed on top and more prominently) and going into the PayPal checkout process and getting confused and are unable to complete their purchases.

We are losing a considerable amount of money every day because of this flaw regarding the “PayPal” button appearing on recurring products when it should not. Someone else in this forum (”eoin”) already mentioned how having two “Checkout with PayPal” and “Checkout” buttons is illogical and confusing for the customer, and I’m positive that other vendors also feel the same way and this is causing confusion for customers at other vendors as well.

Can 2CO please make this a priority and fix this as soon as possible so that the “PayPal” option doesn’t appear for recurring products where it’s not applicable, or at least re-structure it like the other poster (”eoin”) said and first just have one “Checkout” button and then have a list of payment methods (”Credit Card”, “PayPal”, “etc.”).

That is the more logical way to structure the checkout process and will be far less confusing to customers, who otherwise will be inclined to click the “Checkout with PayPal” button without thinking because it is larger, placed on top, and is more prominent than the regular “Checkout” button.

Thank you for your time.

We are also a host and having the exact issue as satori.

For the last 6 hours we had 2 complaints and Im not sure how many clients that I have lost due to this. PayPal supports recurring orders so why cant 2CO’s PayPal not able to support them?

Thanks!

Hi,

PayPal supports recurring orders so why cant 2CO’s PayPal not able to support them?

Hi
this feature creating huge impact in our business. For many webmasters it will solve huge problem not having paypal. I have created a thread in digital point forum http://forums.digitalpoint.com/showthread.php?t=536571 . There many sees its the rocking news for them.

Now what I m looking forward to see 2co allow one account to use for mulitple sites and another great feature will be to send payment from one 2co user to another 2co user

thanks for information, Cliff!

Hello

Asking for the obvious here but what is the parameter to pass to get rid of this Paypal Express Checkout button ?
We already provide Paypal as a payment option and don’t want any confusion. Plus your fees as higher than what Paypal charges us, so I don’t see the point for us or any vendor in a similar case to have this option insite our 2checkout payment option.

Thank you

One of my client intended to use western union to purchase my services but after this took live and I notified him. He paid me on this site.

Cheers,

I agree with fabsand2. Please inform what needs to be done to avoid this Paypal express checkout button when someone chooses to pay with 2co.

I am offering 2CO as an option along with Paypal. Therefore if someone chooses 2CO he is definitely not wanting to use Paypal. I therefore do not want the Paypal express checkout button. It is very confusing for someone who wants to pay with credit cards and keeps getting pushed Paypal in his face.

Also Paypal’s fees are lower and if someone wants to use paypal they can do so but going through 2CO to pay with Paypal will only mean higher unnecessary fees for me. In addition Paypal is currently offering no fees for merchants until Jan 2008 using their express checkout so if I wanted express checkout I would take advantage of that directly instead of going through 2CO and paying fees for a free service.

We need a way to turn off paypal account wide, similar to the demo fix from a little while back. This is going to be a nightmare for us:

1) We already have a paypal account. We already use it and love it, given the IPN system (You know, callbacks to our site that let us keep everything orderly, automated, and hassle free? Something that’s been asked of from 2co for years now yet we’ve never gotten?) Lower fees for us *plus* it’s more automated on our end? A win win. Paypal via 2co? A nightmare. Client calls and says “Hey, I paid with paypal, your site says “Instant Setup for paypal clients” why am I not setup? We look, see the guy used paypal thru 2co, and then have to explain how that’s different, etc, etc. A nightmare.

2) Nearly double the fees, for absolutely no benefit (for us anyway, we already have a paypal account). If anything we *lose* benefits when a person selects 2co and then pays via paypal. No IPN, no integration with our backend, higher fees for the same service, and added confusion on top of everything else.

3) We’re a 99.5% recurring billing business. When I first read this I saw “all non-recurring orders” and figured “Hey, no problem, we hardly *ever* run a one-time thru 2co, so it won’t affect us”… yet less then 20 minutes later I get an email saying “what is going on with your order form, it’s sending me to paypal for some reason”.. I look, and whoa, look at that, a recurring item, yet there’s the nice big “Checkout with paypal” button and the little itty-bitty “checkout” button under it.

Please, for the love of all that is holy, stop tinkering with the checkout process… after you give us a way to stop the paypal button from popping up…

cliff, it will be nice if there is option to turn paypal on/off through 2checkout admin in “payment methods” page which is not used now as all types of credit cards there are checked by default and can’t be changed - so adding paypal with enable/disable there will make some sense into this useless page

Having ability to accept paypal through 2checkout is a great feature for non-paypal suppliers and will give them wide reach to clients.

Cliff

Changing the *checkout* text on that button to something like *Pay through a credit card* should not take any high end technical skills. Can this be done?

This would make things a lot clearer to buyers that want to decide whether to pay through paypal or a credit card.

Right now it looks as if paypal is the only method of payment.

This is something that can be corrected instantly so it should be done asap.

Saf

Cliff,

I agree with the others, the current display appears to support only PayPal. It does not take great technical skills to have other buttons beside the PayPal button. There must be clear “Pay with MasterCard”, “Pay with Visa”, “Pay with PayPal” buttons.

Please do this ASAP as it affects our business.

I have some question :

They paid by Paypal means they transfer money from their paypal account or still use their credit card>?

Hi 2CO,

Thanks for adding an alternative payment (via paypal).

On the other hand, I do agree with the comments mentioned above by:

eoin - no. 13
whb - no. 27

I suppose the paypal payment huge button is too “attractive and colorful” at first glance, that it causes an impression upon the purchaser to pay only by paypal. (nowadays, computer users just scan through web pages very quickly but may not register everything).

Just a suggestion - Since 2CO is the parent payment company, its checkout or payment button size should be just as big if not bigger than paypal, and should be placed at the top, not at the bottom with such a small button.

There is a whole lot of internet users that perform transaction via credit cards every single day. With the current page design, computer user, especially those that scan but doesn’t really read, may just not purchase at all.

Thank you for reading.

The PayPal option is great news, but the way it is presented is not.

Cliff, although I understand “The appearance of the transaction pages is partly due to technical or aesthetic concerns and partly due to contractual agreements between the parties involved”, it seems strange to me to call the PayPal option the “safer” payment option. Is 2CO unsafe?

You should also give more weight to usability and less to technical, aesthetic and contractual concerns. If your checkout page does not make sense then we are all loosing money. My orders dropped off sharply. You should address this or expect vendors to take their business elsewhere.

I agree with the above said regarding PayPal button on the payment page. It should not say “The safer easier way to pay” and it should be the same style as “Checkout” button which could be then named “Checkout by Credit Card” or whatever. It looks confusing.

Despite of it I very appreciate the PayPal method of payment, I already have had sales paid off with this method and it looks very suitable for my business because I don’t have a possibility to accept payments with PayPal. Additionally, if 2CO handles all PayPal’s fraud techniques (and I would be sure it does it on a higher level then PayPal itself), it is great.

I also have a question - when it will be possible to use a 2CO logo which includes PayPal button? I mean the logos provided on this page:

http://www.2checkout.com/community/?s=logos#post-197

Cliff,

At it’s current form, and ugly interface, including extra steps, it’s very difficult to continue to use 2CheckOut.com. PLEASE consider the request from some members here regarding bringing up a bigger button for payments other than PayPal and polishing up the interface.

I find it extremely unprofessional that 2checkout turns on this option by default. It should be up to the supplier to add this option at their convenience.

Not to mention it looks rediculous.

I agree this needs to be changed.

It is nice to have paypal as another payment option for customers,this is very nice option for vendors that donesn’t accept paypal already on their sites.

I’ve tried to make demo purchase from my cart, with demo parameter set to ‘Y’ value, but there is no paypal option as a offered payment option in demo purchase. When i come to transaction page form my shopping card without demo parameter set to ‘Y’ value i can see this PayPal button above Checkout button for checkout with CC option trough 2CO, but with demo set to ‘Y’ there is no Paypal option. I have no paypal account and I would like to see in demo what is going on after cheockout proccess completes with paypal as choosed option. Can you please tell me is there any chance to have paypal option in demo payment soon ? I would like to see will customer be returned on our approved URL because this is only way for shopping card to “know” that order is completed OK.

Thanks

Cliff, thanks for acknowledging our concerns.

I would like to make another point not made explicit above.

The current checkout steps are:

1. Add a product to the cart
2. Order details on 2CO page. Choice of “PayPal” and “Checkout”.
3. I click “Checkout”. I am again given these options: a) PayPal, b) Credit Card, c) Digital check or whatever.

It is illogical for PayPal to appear twice in the process. To pay be credit card, I must TWICE opt out of paying by PayPal.

Cliff,

You said the payment from paypal would be shown immediately as pending but it is not.

I have 2 clients that paid on the 2nd of Nov. one paid with paypal ($350) and the other paid with Visa($880). The Visa payment is now showing up in our account as ready for payout this week while the paypal payment is nowhere to be found.

How come?

Cliff:

a) 2checkout should not turns on this option by default.
b) It is illogical for PayPal to appear twice in the checkout process.
c) Fees as higher than what Paypal charges us and I already accept paypal in my website.
d) The checkout process is very confusing for customers.
e) It should not say “The safer easier way to pay” (PayPal button).

I agree with many others: the PayPal button is far too prominent, making it non-obvious that other payment methods are available at all. If I were a customer, didn’t already know what payment methods 2CO offers, and didn’t have a PayPal account, I would probably back out and not make the purchase at all upon seeing the PayPal button. It is not apparent that the Checkout button makes other payment methods available.

Its great that 2co has added PayPal among its payment options. However it should be treated equally with the other ones.

Would it be possible to show the payment type on the sales emails vendors receive from 2co?

Thanks for your time and keep up the great efforts, they are much appreciated.

I had 2checkout and also Paypal integrated into my oscommerce store as my payment processing options up until today. The main reason I had 2 options is that some people seem to be Paypal ‘phobic’ (for reasons unknown to me) and so I offered them a choice. I pay Paypal a 2.5% fee and 30 cents per transaction, vs 2checkouts high rates, but felt it was worth it to keep 2checkout.com as an option in order to have a payment processing option that did not have Paypal.

It is redundant for me to have two payment processors both pushing Paypal and other credit cards. I contacted support as per the advice in this thread asking for the Paypal option in 2CO to be removed. I was told that if my ‘Paypal only’ sales declined after 2 weeks, to reply, but I was not allowed to have Paypal removed. Now going into the busiest time of the year, there is not a chance I am going to see any sales decline, but I am not paying 2CO their high rates vs Paypal to process the same transaction.

Since Paypal has not been removed from my account, I have had no viable option other than to remove 2checkout as a payment option from my store and will relegate it for emergency use only (when a paypal initiated order fails - in order to save the sale) - we will see how this works and I will gladly give this a 2 week trial period - perhaps it will be successful, in which case, I have substantially cut my payment processing costs by eliminating 2CO from the majority of my cart sales, perhaps it wont be, in which case I will re-instate 2CO on my oscommerce store.

2checkout.com - I know my business, I know what I need. I really think it is time for 2checkout.com to stop forcing things like Paypal and Bill Me Later on the vendors and allow them to make their own decisions and choices. These options may be perfect for some businesses, but not all. We need to be able to make these choices on our own.

Quoting ‘quality’:
“…Would it be possible to show the payment type on the sales emails vendors receive from 2co?…”

- I think it would be more than possible… if you would use the “payment notification feature” 2CO suggests, like I use, it passes the array of POST data to your website when the order is done. Amongst this data there is a variable ‘pay_method’ which contains the information about the payment method. For PayPal it appears to be a value of ‘PPI’, for Credit Card - the value of ‘CC’.

I naturally see hald of the customers are already purchasing my products with PayPal so it works pretty well.

cliff:
what about the public discussion of the layout of payment process? Your team could draw the screenshots of the payment forms and then the customers could discuss it… I too liked your previous version of the payment process much more… When you have had the all information put in one page and not split it in steps, it was more convenient and saved more time.

Ah, thats nice. You all removed my comments from public view and tell me to be civil. I thought my two posts were quite civil. I guess I am not allowed to comment unless I agree with the stated 2CO position? Or was it the mention of a competitor? Or was it my making a little fun with the name of PayPal? I guess the more things change, the more they remain the same.

As a follow-up to my previous post: My sales since PayPal is down by 55% over the same period last month. I appreciate that 2CO is conducting tests, but this isn’t rocket science. You have stats on all sales for all vendors. Is it up, the same or down since you added the PayPal option?

Your experiment is compromising my livelihood. If you prefer to finish your tests before taking action, at least give us an indication of when we can expect changes. I like 2CO, I really do, but I cannot afford to loose this much money. Give me a timeframe so I can crunch the numbers and see if I can ride it out.

I agree with a lot of other people that the “Checkout with Paypal” should be optional.

1. We offer both Paypal and 2CO already. Some people choose 2CO on purpose because they might have security concerns with PayPal (whether rightly or wrongly is not the issue, it is their prerogative). Having the PayPal button appear again after they choose 2CO on purpose, makes our site look like some phishing site to them.

2. We are selling non-tangible products. PayPal will not enter into any dispute or refund for non-tangible goods made with a PayPal account, unless initiated by us. Therefore some people choose 2CO to give them future recourse. Does this now mean that if a customer who used 2CO (using their PayPal account) and disputes the charge, 2CO will not enter into the dispute either, or will 2CO maybe refund where a customer is found to be correct by 2CO (and not by us) without getting the money from PayPal. If that is the case, will there be any debit to our account?

3. Having a PayPal button on the 2CO checkout page makes 2CO look unprofessional and a bit desperate. And this reflects on our site as well. It might be a good idea for vendors who cannot get a PayPal account, but it really should be optional for others.

4. If they happen to choose PayPal from the 2CO site, why are they then asked to provide all their address details to 2CO as well: that makes the whole process real cumbersome, and seems duplication as PayPal already has all their details.

5. Why was there no input asked from 2CO vendors (your customers) before implementation?

Regards,
John

Thank you for adding the PayPal option, this is great news!

Still, I do agree with the concerns raised about the placement of the PayPal option during the checkout process. I am looking forward to your solution.

You need to look at how your dealing with Paypal ‘echeques’. I have a transaction that was passed however has not shown in my payments. From looking at the tranaction record it shows ‘paypal ec’ which I assume is one of their echeques. These Paypal echeques take around 2 weeks to clear & in that time the customer can just click on the transaction in their Paypal account & instantly cancel it (& many out there know about this feature). On your incoming order email you send to us you need to state how the customer has paid, so the goods can be held back until the payment has been deposited safely in our vendors account. At the moment I am having to check each order individually just in case its an echeque.

Thanks for your response Cliff.

Quoting you:
“How 2CO presents PayPal should have little, if any, impact on a consumer’s initial selection that is made on your site.”

You are absolutely correct. My site traffic is normal, the order forms on my site are being filled out and submitted as normal, but my customers are not completing the payment bit - which tells me that customers are getting lost after they click through to 2CO.

Actual quote from one of my customers:
“It has been difficult to understand how the 2Checkout order page functions but I think I managed to send you the amount…”

Thank you for the offer to analyze my account. I truly appreciate 2CO’s sincerity in wanting to resolve the issue. I am however convinced that the problem is on your side of the order button, not on my side, so analyzing my account will waste resources. I’d much rather you guys focus on completing your usability testing

Quote from a new customer today:
“Hello. When directed to the Paypal screen I keep getting an error. Is there any other way I can pay for the domain hosting?
I can pay by credit card through another secure site or directly with PayPal. 2Checkout does not seem to be working.”

If the 1st paypal button is removed then this issue should resolve itself.

The second screen contains the various payment options (including paypal) and are less confusing for clients, especially new ones.

I wonder when 2CO will start to pay sellers with paypal , i think it is a great way other than sending to the bank

“the PayPal payment option has absolutely nothing to do with “echeques” or electronic checks.”

Can you please confirm that 2CO’s Paypal account has the echeck option turned off.

Thanks,
Andrew

It seems pretty obvious that 2CO wants Paypal to be the primary payment method. If so that’s fine, but please make the credit card option clear to customers on the first payment page. It’s not.

Andrew