If a supplier needs to issue a partial refund on an order that was placed using an online check they should be sure to wait until the sale has reached deposited status before doing so. This will ensure that the order deposits correctly and the refund is issued correctly.
For security reasons, 2Checkout.com is requiring new account validations. Please keep in mind that this does not hinder your ability to accept sales, but will need to be done prior to being paid for said sales.
Where can this code be found?
This 3 digit code can be found on your credit card statement. The time frame you get this statement varies on the billing cycle of your particular credit card. When you receive your credit card statement the three digit code can be found in the “Soft Descriptor” or “Transactions” portion of your statement. This three digit code will be after the “*” and the numbers following are our phone number. There may not be spaces separating the code and our phone number. It will look something like this:
2CO.COM*123877-294-0723
If you are having trouble finding this code you can fax a copy of your credit card statement to
614-921-2451. Mark the fax “ATTN: Risk” (please note your seller ID number). For your own security,
please make sure that any irrelevent data is blacked out. If you have any questions, concerns, or comments
about this, please feel free to give us a call or open a Support Ticket 24 hours a day.
1-614-921-2450 International callers
0871-871-8283 Local from UK & Northern Ireland
You can change your company name at any time by selecting “6. Business Contact Information.” from your Account Homepage. You can change the company name from there. Please be sure to click on the “Save Changes” button at the bottom of this screen. We ask that you provide us with a notice of any changes to the primary contact information at least 10 days in advance.
However, if you would like to update the URL as well as your company name you must contact our Risk department directly. When you sign up, we ask for your website address. Once you have specified it, it cannot be changed unless our risk staff makes this correction for you.
Please submit a support ticket to request that we make this edit for you. A fee of $19 may apply for this edit because we must re-verify your account and ensure that your new website complies with our terms of service.
This new policy has been implemented due to problems with vendors signing up and providing us with one URL at sign up and then later switching the URL after we have verified their account to another site which sells items that 2CO does not permit.
Note: If you made an honest typo in your URL, we will not charge you the fee. But if your website URL has completely changed, the fee will apply. 2CO, at our sole discretion, will determine what does and does not constitute a URL change.
2CO gladly supports its 30-day return policy should our services prove to be incompatible with your needs.
Please submit a ticket requesting a refund via the ticket system. A senior representative will be happy to assist you with your request.
The 2checkout.com license is for 1 website. You can only use your account for the web site that is registered on your account. Vendors wishing to sell products from more than 1 website would need to sign-up for additional accounts.
You can obtain additional licenses from us for your other web sites. You would sign up for a new account, pay the $49.00 enrollment fee, and once you’ve received the new SellerID, send in an email to risk@2co.com with your current & new IDs. We will credit the new account balance, and each additional license, the $19.00 discount, once we verify the accounts are all for your use.
Please note: You can not get a Referral Payment for signing up for a second account and receive a discount for the second account.
We will only allow the sale/transfer of accounts when it includes the sale of the “business” also. Vendors are NOT allowed to sell their 2CO account without including active sales/recurring sales. The Vendor will be asked to FAX us the request, and proof of the sale of the business for us to allow the transfer of the 2CO account.
This document is to list contact information from both parties. It is to state that all funds/customer base/issues are included in the sale. The new owner will be responsible for any negative balance once the account details have been changed.
Please fax the required documents to 614-921-2451 attn: risk
Account status is to be downgraded until we receive the documents, they have been reviewed and approved by the Risk Department.
It is important that you do the transfer of information 2-3 days following the end of a payment period (after your payment has been
issued).
Please complete the following steps:
We will only allow the sale/transfer of accounts when it includes the sale of the “business” also. Vendors are NOT allowed to sell their 2CO account without including active sales/recurring sales. The Vendor will be asked to FAX us the request, and proof of the sale of the business for us to allow the transfer of the 2CO account.
This document is to list contact information from both parties. It is to state that all funds/customer base/issues are included in the sale. The new owner will be responsible for any negative balance once the account details have been changed.
Please fax the required documents to 614-921-2451 attn: risk
Account status is to be downgraded until we receive the documents, they have been reviewed and approved by the Risk Department.
It is important that you do the transfer of information 2-3 days following the end of a payment period (after your payment has been
issued).
Please complete the following steps:
Vacation Rental Software
Visualizer Photo FX
