For security reasons, 2Checkout.com is requiring new account validations. Please keep in mind that this does not hinder your ability to accept sales, but will need to be done prior to being paid for said sales.

Where can this code be found?

This 3 digit code can be found on your credit card statement. The time frame you get this statement varies on the billing cycle of your particular credit card. When you receive your credit card statement the three digit code can be found in the “Soft Descriptor” or “Transactions” portion of your statement. This three digit code will be after the “*” and the numbers following are our phone number. There may not be spaces separating the code and our phone number. It will look something like this:

2CO.COM*123877-294-0723

If you are having trouble finding this code you can fax a copy of your credit card statement to
614-921-2451. Mark the fax “ATTN: Risk” (please note your seller ID number). For your own security,
please make sure that any irrelevant data is blacked out. If you have any questions, concerns, or comments
about this, please feel free to give us a call or open a Support Ticket 24 hours a day.

• Support Ticket:https://support.2co.com/deskpro/newticket.php
• 24 Hour Customer Service Support Center
• 1-877-294-0273 Toll-free in U.S. & Canada
• 1-614-921-2450 International callers
• 0871 284 4844 UK and Northern Ireland

However, if you would like to update the URL as well as your company name you must contact our Risk department directly. When you sign up, we ask for your website address. Once you have specified it, it cannot be changed unless our risk staff makes this correction for you.

Please submit a support ticket to request that we make this edit for you. A fee of $19 USD may apply for this edit because we must re-verify your account and ensure that your new website complies with our terms of service.

This new policy has been implemented due to problems with vendors signing up and providing us with one URL at sign up and then later switching the URL after we have verified their account to another site which sells items that 2CO does not permit.

Note: If you made an honest typo in your URL, we will not charge you the fee. But if your website URL has completely changed, the fee will apply. 2CO, at our sole discretion, will determine what does and does not constitute a URL change.

Please submit a ticket requesting a refund via the ticket system. A senior representative will be happy to assist you with your request.

You can obtain additional licenses from us for your other web sites. You would sign up for a new account, pay the $49.00 USD enrollment fee, and once you’ve received the new SellerID, send in an email to risk@2co.com with your current & new IDs. We will credit the new account balance, and each additional license, the $19.00 USD discount, once we verify the accounts are all for your use.

Please note: You can not get a Referral Payment for signing up for a second account and receive a discount for the second account.

This document is to list contact information from both parties. It is to state that all funds/customer base/issues are included in the sale. The new owner will be responsible for any negative balance once the account details have been changed.

Please fax the required documents to 614-921-2451 attn: risk

Account status is to be downgraded until we receive the documents, they have been reviewed and approved by the Risk Department.

It is important that you do the transfer of information 2-3 days following the end of a payment period (after your payment has been
issued).

Please complete the following steps:

1. Remove all your contact and banking information.
2. Give the new Vendor the login information.
3. Have the new vendor contact Payments through the ticket system to let them know there is new banking information on the account.
4. The new vendor may then create a username and password for himself by visiting Add Usernames from the Account Homepage.

This document is to list contact information from both parties. It is to state that all funds/customer base/issues are included in the sale. The new owner will be responsible for any negative balance once the account details have been changed.

Please fax the required documents to 614-921-2451 attn: risk

Account status is to be downgraded until we receive the documents, they have been reviewed and approved by the Risk Department.

It is important that you do the transfer of information 2-3 days following the end of a payment period (after your payment has been
issued).

Please complete the following steps:

1. Remove all your contact and banking information.
2. Give the new Vendor the login information.
3. Have the new vendor contact Payments through the ticket system to let them know there is new banking information on the account.
4. The new vendor may then create a username and password for himself by visiting Add Usernames from the Account Homepage.