If you are trying to reference a V2 order in your V2 account you will first need to log into your V2 account homepage and select the “Search” option next to “To find a Sale” under the “Helpful Links” menu. Here you will be able to reference your sales using either the order number, email address of the customer or the date of the purchase. On this page if you select the “GO” button labeled “Additional Searches”, you will be brought to an area of your account where you can download a csv file of your sales activity.

You can easily issue refunds or cancel orders through the admin interface of your account. First, you will need to reference the order in your account, this can be done by logging into your account homepage and selecting the “Search” option next to “To find a Sale” under the “Helpful Links” menu. Once you reference an order in your account you will have options that will allow you to refund the whole order, refund individual items or issue a partial refund.

2CO suppliers, in coordination with our Customer Care team, can attempt to limit refunds as per your stated product return or cancellation policy.

This policy should be easy to understand and clearly posted on your site. It should also be sent to 2CO via a ticket system request for notation on your 2CO account.

It is possible, however, for a customer to obtain a bank-initiated refund (chargeback) for six months after the date of the order. In some instances, this period can be extended to up to one year. It primarily depends upon the nature of the complaint and the card-issuing bank involved.

As a general rule of thumb, it is often in the best interest of both yourself and 2CO to issue a refund whenever it is apparent that no other action is going to satisfy the customer. The rules that govern transactions are written to favor the consumer in almost every instance.

For additional information on these topics please review the following articles:

What is a Bank Assisted Dispute (Chargeback)?

How can I help to reduce the number of customer disputes?

1. Login to your account.
2. In the Helpful Links section click on the To Find A Sale link.
3. Enter the Sale number you wish to view in the Sale Number field and click the “Find Sale” button.
4. The sale detail will now be on your screen. Locate the table toward the bottom of the page. In the Action column cick on the “Cancel $ x.xx” link.
5. A pop up window will appear. Enter a reason why you are cancelling the sale in the comment box and click the Refund Amount button.
6. You and the customer will be sent an email confirming the cancellation of the sale.

The main username of your account can not be changed, but you can change the password of the main user and create multiple users for your account. To change the password of the main user you will need to log int,o your account as the main user and select the “Change” option next to “Change Password” under the “Other Links” menu.

If you do not know the login information for your account, you will need to contact us through the Help Desk or call our Customer Support Center 24 hours a day:

Help Desk:
http://support.2co.com/deskpro/newticket.php

Customer Service Support Center:
1-877-294-0273       toll-free in U.S. & Canada
1-614-921-2450       international callers

To create a new user for your account you will need to select the “Create” option next to “Add Usernames” under the “Helpful Links” menu on your account homepage.