You can cancel an order by following the steps listed below:

1. Login to your account at https://www.2checkout.com/va/
2. Click on the “Sales” tab near the top of your account homepage.
3. Click on either the sale number you wish to cancel/refund under the recent sales display or use the “Sale Search” form to bring up the order.
4. To issue a refund click on the “Refund Sale” link on the top left corner of the order.
5. Here you will be required to select a reason for the refund, enter a comment and click on “Submit Refund”.
6. You and the customer will be sent an email confirming the cancellation of the sale.

Please note: The refund option may not be displayed on a sale based on the following criteria:

• Your username does not have authorization to issue refunds (basic editing access).
• The sale is over 60 days old.
• The invoice has no balance left to refund.
• For a line item refund, the line item has already been refunded.
• For a line item refund, the line item amount is more than the
  remaining balance on the invoice (this can happen on an invoice with one
  line item and a coupon or on an invoice with a partial refund).
• It’s an online check order that has not been deposited.

Please feel free to contact us directly for refund assistance.