If an order or recurring installment is in approved status it can still be canceled without the customer being charged or 2Checkout fees applied to the suppliers account. If an order is in pending or deposited status a total or partial refund can be issued to the customer. If the order was passed in using our plug and play parameters individual products and shipping charges can also be refunded by using our line item refund feature.

To cancel or refund an order please follow these steps:

1. Click on the Sales Tab near the top of your account homepage.
2. Click on either the sale number you wish to cancel/refund under the recent sales display or use the sale locater to bring up the order.
3. To issue a refund click on the Refund Sale button on the top left of the order.
4. Here you will be required to select a reason for the refund, enter a comment and click on submit refund.

To issue a partial refund please follow these steps:

1. Click on the Sales Tab near the top of your account homepage.
2. Click on either the sale number you wish to partially refund under the recent sales display or use the sale locater to bring up the order.
3. To issue a partial refund click on the “Issue Partial Refund” button directly under the invoice number.
4. Here you will be required to select a reason for the refund and enter a refund amount, enter a comment and click on submit refund.

To refund a line item please follow these steps:

1. Click on the Sales Tab near the top of your account homepage.
2. Click on either the sale number you wish to access under the recent sales display or use the sale locater to bring up the order.
3. To issue a line item refund click on the refund button listed in the refund column between the product name and amount.
4. Here you will be required to select a reason for the refund, enter a comment and click on submit refund.

To cancel a recurring billing please follow these steps:

1. Click on the Sales Tab near the top of your account homepage.
2. Click on either the sale number you wish access under the recent sales display or use the sale locater to bring up the order.
3. To cancel the recurring billing click on the stop this recurring link listed by the product name.

Please note: The refund option may not be displayed on a sale based on the following criteria:

• Your username does not have authorization to issue refunds (basic editing access).
• The sale is over 60 days old.
• The invoice has no balance left to refund.
• For a line item refund, the line item has already been refunded.
• For a line item refund, the line item amount is more than the
  remaining balance on the invoice (this can happen on an invoice with one
  line item and a coupon or on an invoice with a partial refund).
• It’s an online check order that has not been deposited.

Please feel free to contact us directly for refund assistance.

Related Articles:

• Is There a Time Limit on Issuing Refunds?
• What Are 2Checkout’s Refund and Dispute Policies?
• Adding Sale Comments

1. Login to your account at https://www.2checkout.com/va/
2. Click on the “Sales” tab near the top of your account homepage.
3. Click on either the sale number you wish to cancel/refund under the recent sales display or use the “Sale Search” form to bring up the order.
4. To issue a refund click on the “Refund Sale” link on the top left corner of the order.
5. Here you will be required to select a reason for the refund, enter a comment and click on “Submit Refund”.
6. You and the customer will be sent an email confirming the cancellation of the sale.

Please note: The refund option may not be displayed on a sale based on the following criteria:

• Your username does not have authorization to issue refunds (basic editing access).
• The sale is over 60 days old.
• The invoice has no balance left to refund.
• For a line item refund, the line item has already been refunded.
• For a line item refund, the line item amount is more than the
  remaining balance on the invoice (this can happen on an invoice with one
  line item and a coupon or on an invoice with a partial refund).
• It’s an online check order that has not been deposited.

Please feel free to contact us directly for refund assistance.