During the period of March 19 – March 25, European customers’ credit card statements may have indicated a transaction from an unknown merchant, “PTI Europe” or “PTI Europe Region”. This notation is a technical coding error from the credit card payment processor for our company. This error will be reversed and corrected with the proper Merchant information on their statements on or before April 1.
We apologize for any concern or inconvenience that this may have caused you.
Identifying an order as a 2Checkout order can be done by viewing the credit card statement that was used to place the order. What is displayed on the customers statement can vary slightly depending on the bank that issued the card. Normally, when a customer pays for an order by credit card, the transaction will display on their statement as the follows.
2CHECKOUT.COM*XXXXXXX 877-294-0273 (The XXXXXXX is the vendors soft descriptor.)
If a customer selects to pay by PayPal, and uses a Credit Card as the funding source the transaction, their statement will show the following:
PayPal*2CHECKOUTCO 877-294-0273
If you have any questions about a transaction you have found on your statement please contact 2Checkout directly so we can assist you.
2CO meets PCI requirements so you don’t have to!
When considering the best way to sell your products over the internet, one of the most important aspects to look at is the security of customer data. Credit card companies require all merchants to follow extensive security guidelines, called the PCI DSS, which describe every aspect of how the customer’s information is handled. Meeting the requirements set forth in the PCI DSS can be an expensive and time consuming endeavor. 2Checkout takes on the responsibilities of PCI DSS compliance for our suppliers, saving you time and money.
Credit Card Association regulations state that only authorized merchant account holders are to directly accept credit card information from customers. Because your 2Checkout.com account is an Authorized Reseller account and not a merchant account, directly accepting a buyer’s credit card information is prohibited. This includes but is not limited to using your 2Checkout.com account as an in-store point of sale, accepting 2Checkout.com orders via phone or placing orders on behalf of your customers.
If you are going to use a picture of a credit card or a credit card company logo on your web site, it must be clearly and immediately adjacent to the phrase “2Checkout.com is an authorized retailer for (your business name.)” Per Credit Card Association Rules, unless your company has a direct business relationship with the credit card company and is authorized to display the credit card or the logo,the image must be removed from your web site.
Credit card association rules state that only a merchant account holder may display credit card logos on their websites. 2CO does not provide you with a merchant account. You can continue to display these logos, as long as immediately above, beside, or below the logos, there is a clear statement that 2CO is your authorized retailer.
Alternatively, you can display the logos shown here. Right click on the image to the left and choose “Save Picture as…” to save as a file on your computer
Please also see 2CO Certified for “2CO Certified Seller” buttons.
Yes. The order details will indicate if it was a check or a credit card sale, and whether or not the check cleared.
2CO is happy to offer additional descriptor support that aids in name-recognition and provides customers with additional security in the event they encounter a problem or question regarding their purchase.
Suppliers now have the option to set up a 9 character descriptor that will appear on the CC statement of your buyers. It will follow the 2CO descriptor, and also list our toll free number to call for assistance.
To set up this function:
Customers then have instant recourse to three methods of contact regarding the charge on their credit or bank statement.
Please visit 2CO.com to familiarize yourself with the processes and information provided to the customer.
The most likely reason for a failed authorization is a mismatch between the address, full name or the CVV code you provided, and the address, full name or CVV code on record for the credit card billing. Confirm that you have entered this information correctly, and try again.
If the problem continues, please contact your credit card company for additional information.
If your current credit card is going to expire, or you have canceled your credit card, it will be necessary for you to wait and receive a notice from us informing you that your credit card is failing to bill. Once you receive this notification, a link will be included. You may click on the link to update your credit card information. Your order will not be canceled and you will receive a reminder notice every 7 days.
If you are requesting to update your credit card information to a different card, it will be necessary for you to contact us directly at 1-877-294-0273, so that we may obtain further information from you.
Vacation Rental Software
Visualizer Photo FX
