- Be sure that customers are completely familiar with your delivery process. If you are shipping expensive items, use a package service that provides proof of delivery. There will always be some customers out there who falsely claim that a package was not received (and occasionally there will be packages that truly are lost or stolen). Since you bear the responsibility for those losses, you should take care not to put large amounts of money at risk.
- Respond to 2Checkout.com’s requests for information promptly.
- Make customers aware that 2Checkout.com is your authorized reseller. A link to our ticket system or a list of the phone number for our customer care center can be posted on your website.
- Thoroughly describe your offering, show photos, and disclose any important limitations. Ensuring the customer’s expectations match what arrives in the mail will save you and the customer time, money and aggravation.
- Respond to customer requests for assistance promptly. If an issue can not be resolved to the customer’s satisfaction offer them a partial or full refund.
- Manually review all incoming orders for fraud. If you have any suspicions about an order, please contact our Fraud Department at fraud@2co.com for assistance.
- To ensure that they wanted to place multiple orders, contact all customers placing more than one order within a short amount of time.
- If you are selling a product/service that entails multiple billings, make sure that the customer is fully aware of the future billings and your cancellation policy.
