If you are using our Plug n’ Play cart, there are two main issues that could cause your customers not to be charged shipping on orders placed.
Your Products are Set up as ‘Intangible’:
When you set up your products in our database, you have the option of indicating whether they are tangible (a physical product that will be shipped or otherwise delivered offline) or intangible (a good that will be delivered by download or electronically). If your product(s) are set up as intangible, shipping charges will not be applied because the system thinks your products wont be shipped.
To check this:
1. Login to your 2CO account.
2. Click on ‘Set up Products’.
3. You will be presented with a list of all the products you have added to our database. Please click ‘Edit’ for each product, and insure that the bubble next to ‘Yes’ is selected for each product that will be shipped.
You Have Not Set up Any Shipping Methods:
You must set up shipping methods in order for 2CO to charge shipping fees to your customers when they order. If you haven’t set up any shipping methods, the system does not know how much to charge, so it assumes you don’t want to charge anything.
To check this:
1. Login to your 2CO account.
2. Click on ‘Shipping Methods’.
3. If you see a message that says ‘You have no shipping methods’, then your shipping methods have not been set up and this is why no charges are applied to orders.
4. Click the button to set up shipping methods for your account to rectify this problem.
If you are using a third-party cart, the 2CO software does not compute shipping. This function is handled by your third-party cart. Please check the configuration of your cart to ensure that this is set up correctly.
