When an order is initially placed, 2checkout.com will gain an authorization from the customer’s bank to guarantee that the funds will be available. The length of time these authorizations are valid varies depending upon the bank.
If you mark an order as shipped before the authorization expires, there will be no need to gain a reauthorization. However, if the authorization expires before you provide the shipping details, the order will be moved to the reauthorization section of your mark shipping page and you will need to click the button to reauthorize the card before you will be able to mark the order as shipped. The fee for each reauthorization attempt, whether it is successful or not, is $0.25.
If a reauthorization is successful, you will receive a confirmation and the order will be moved back to the regular area of your Mark Shipping screen so that you can enter the tracking details.
In some cases, the reauthorization will fail to process at the customer’s bank. This will often happen if the funds are no longer available or if the customer’s card has recently expired. When the reauthorization fails you have 3 options for proceeding with the sale.
1. You can simply wait until the next day and attempt the authorization again (you can only attempt to reauthorize an order once a day).
2. You can send an email to your customer advising them that their bank is now declining the transaction. They can simply contact their bank to have them remove any blocks.
3. You can send the customer a request for payment for the missing amount. To send a request for payment you can simply click on the ‘Create Invoice’ button from your Account Homepage. This will allow the customer to provide updated billing and credit card information.
Please note, however, that the request for payment will actually create a brand new sale number in the system. You will want to make sure that you cancel the original order for your own records.
