Tutorial: Tracking Funds For Credit Card Orders

This step-by-step tutorial offers a simplified description of the order process and introductory instructions on how suppliers can track their orders paid via credit card.

Step 1: The customer places an order. Both the customer and the supplier receive a confirmation of the order via email and the order details can now be viewed in the supplier’s 2Checkout.com account. An authorization hold for the funds will be placed on the customer’s account. On the order details page, the Status field will display as approved, and the Date Paid field will display as Not Yet Paid. Continue reading…

TUTORIAL: Adding Products to the Affiliate Program

Adding a product to the affiliate listing can be very beneficial to the promotion of your merchandise and/or services. Before reading this tutorial, make sure you have established at least one product under your 2Checkout account. You can get instruction on how to do this by following the tutorial regarding the creation of products here.

To add an established product to the affiliate program, first locate the product in the listing by logging into the Vendor Administration area (https://www.2checkout.com/va/) and clicking on the Products main tab. Find the product in the listing and click the Edit icon next to that specific product under the Actions column.

Continue reading…

TUTORIAL: Finding Affiliate Opportunities

This tutorial will explain how to search/browse affiliate resale opportunities, obtain the HTML for addition to your site and view your affiliate commission information. To participate in our affiliate program you must first sign up for a free affiliate account at the following url: https://www.2checkout.com/va/signup. These free accounts are only for individuals who wish to offer current vendors products to customers and earn a commission. If you wish to be a part of the affiliate program and offer your own products for others to sell then you must sign up for a full 2Checkout account. Affiliates can then sign into the account at https://www.2checkout.com/va/

Once you have logged into your account you can browse our affiliate opportunities by clicking on the ‘Affiliates’ tab on your account homepage. Here you may search affiliate resale opportunities by keyword. You can also browse the affiliate resale opportunities by product category.

Continue reading…

Changes to Instant Notification Service

On March 6th, 2Checkout announced an advanced preview of our new Instant Notification Service (INS). We have since been refining the service, and will soon be releasing a new version, with streamlined message parameter definitions, and additional INS messages, such as:

  • Order Created
  • Recurring Stopped

A full set of updated streamlined and simplified documentation will be posted online soon. These documents will provide detailed information and multiple examples of the parameters that are passed back for each message.

This release will also include changes to some of the parameters and values passed with each INS message. If you implemented INS based on the advanced preview documentation it will be important to review these changes and edit your scripts.

In the new release, all messages will share one of 2 parameter set definitions: Item level or Invoice level. Additionally, some parameters have been added, including:

  • customer_ip
  • customer_ip_county
  • ship_status
  • ship_tracking_number

Detailed descriptions of the new parameters will be provided in the new documentation. Release details and new documentation will be posted online soon; we’d like to thank everyone again for their participation and feedback!

Please Note: The INS Opt-in can only be found within our new Vendor Area, located here. Use your regular username & password from the old Vendor Area to login.

TUTORIAL: Creating Shipping Methods

If you plan to offer tangible products via 2Checkout you will need to create at least one shipping method.This tutorial will explain how you can create a shipping method using the new vendor administration section of your 2Checkout account. To access the shipping section of our new vendor administration panel login at the following url: https://www.2checkout.com/va/

Once you have logged in please click on the ‘Shipping’ tab.

From the shipping screen click the icon labeled ‘Add New Shipping Method’ to open the Shipping Wizard. The first screen has three sections, as described below.

Continue reading…

New Vendor Admin: 2Checkout Payment Profiles

2Checkout has introduced a new payments feature called payment profiles. Payment profiles allow you to create different profiles for each of your supported payment options such as different payment methods, accounts or addresses. You are able to edit, delete, or set a payment profile live in your account from the banking details page of your account.

To access your banking details page and use the new payment profiles you must login to our new vendor administration panel at the following url: https://www.2checkout.com/va/

Once you are logged in please select the “Account” tab on your account homepage and then select “Bank Account” from the Account menu.

Your profiles will be listed under the Payment Profiles section on the right hand side of the page. To create a new payment profile please click on the “Banking Wizard” button and provide the requested information for the payment method you select. When you finish setting up your payment method you will be asked to enter a profile name on the Save Bank Account Profile page (optional) and select the Save Profile button.

Once created this payment profile will be displayed one your bank account page and will be set as live. You may edit this profile by clicking on the edit link which will route you back to the backing wizard to make your changes.

Advance Preview of 2CO Instant Notification Service

2Checkout is pleased to offer an advance preview of our Instant Notification Service (INS). This service has long been a top request, and we believe there are thousands of 2CO vendors who will benefit greatly from this new service. We wanted to get this in front of you, our vendors, as soon as possible so that we can quickly improve the documentation and support of this service.

INS is, in plain terms, a service which will post sets of cgi parameters to any URL you specify. These posts are each a message containing all the information you need about a specific event (such as when a recurring order re-bills successfully).

This service currently includes the ability to opt-in and receive messages for the following events:

  • Recurring Order Stopped
  • Recurring Installment Billing Failed
  • Recurring Installment Billing Succeeded
  • Order Refunded
  • Order Canceled
  • Order Fraud Status Changed

So what can you do with these messages? Well, please remember that you are getting the very first look at these messages, we do not yet have any prepared add-ons for carts you may be using. We are hopeful that several of the carts out there will be responsive and create add-ons which read in the information from the message and use it to automate some inventory or customer access tasks, making your lives easier. We also hope some of our very talented vendors will create message receiving tools on their own and share them with our community.

We, for our part, will be contacting carts and encouraging them to integrate INS as well as creating some example CGI scripts that our vendors can use as a starting point for integrating these messages into their systems.

The INS Opt-in can only be found within our new Vendor Area, located here. Use your regular username & password from the old Vendor Area to login.

Continue reading…

TUTORIAL: Creating an Invoice

The Request Invoice feature exists primarily for invoicing purposes where it may be necessary to bill for a product or service that does not have a static price, or the final sales price is unknown.

Request Invoice can also be utilized for billing for excessive server time for web hosts, or for services that need to be billed in addition to the product/pricing structure hard-coded via 2Checkout’s product listing.

You can use our Request Invoice feature to have an invoice emailed to your customer. The email will have a link to a payment form where the buyer can make payment to you. This tutorial will walk you through the invoicing process so you can successfully request a payment from a client and can be followed by logging into our new vendor administration area here.

To issue a payment request please follow these steps:

  1. Click on the Sales tab near the top of your account homepage.
  2. Click on the Request Invoice tab in the sales menu.
  3. Fill out each field on the Request For Payment page as they are listed below.
  4. Your Invoice Number- number you will use to identify the invoice.
  5. Relevant Web Site- The website that is providing the product or service. (optional)
  6. Product- You must use the drop down menu to select the product that is being ordered. (Invoices cannot be sent for recurring products so they will not display on this menu)
  7. Payment Amount- The total price of the invoice.
  8. Payor Name- The customers name.
  9. Payor Email- The customers email.
  10. Subject of Email- Message in the subject line of the email. (optional)
  11. Use the comment box to add any additional comments you wish to include in the invoice such a list of products being ordered or description of the payment. (optional)
  12. Click on the Submit Request button to send the invoice.

That’s all there is to it. Once the customer completes the order with their payment information, the sale will be logged to your account and email notification sent to you and the customer. Please note that the order will be treated as intangible and will deposit automatically. The order will not show in your mark shipping report. If the order is tangible you may send the shipping information to the customers by adding a comment to the order.

TUTORIAL: How to Refund A Sale

This tutorial will cover basic sale maintenance and will include issuing refunds and instructions on stopping/starting recurring orders. This tutorial is based on the new vendor administration area which is accessible here. Orders can either be canceled or refunded based on the status they are in. For more information on order status please visit the article “What is Order Status”.

If an order or recurring installment is in approved status it can still be canceled without the customer being charged or 2Checkout fees applied to the suppliers account. If an order is in pending or deposited status a total or partial refund can be issued to the customer. If the order was passed in using our plug and play parameters individual products and shipping charges can also be refunded by using our line item refund feature.

Continue reading…

New Vendor Admin: Alert Detail

The alert detail page provides you with the information for each alert listed in the vendor alerts section. To access the alert detail page in our new vendor administration panel login at the following url: https://www.2checkout.com/va/

Your account homepage will display the vendor alerts section where you can select the name of the vendor alert you wish to view. The alert detail page will display the title of the alert as well as the following information.

  • Priority- Alerts priority.
  • Status- Alerts status read or not.
  • Alert Message- The full alert message.
  • Link- Website url that the alert is from.

Once you have read the alert you can mark it as read to change the status.

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