Once you have logged in, click on the ‘Sales’ tab.

The recent sales table will provide you with the following information for each sale.

• Sale Number- The customers 2CO order number.
• Date Placed- The Date the order was placed.
• Customer Name- Customers name as it was entered in the billing information.
• Recurring- Whether or not the order was recurring.
• Total- The sale total in your accounts currency.

You may click on the order number to bring up the customers order. If you would like to access all of your sales information you may select the ‘List’ submenu to visit the list sales page.

Your list Sales page will provide you with a table that lists all of your sales. The table will provide you with the following information for each sale.

• Sale Number- The customers 2CO order number.
• Date Placed- The Date the order was placed.
• Customer Name- Customers name as it was entered in the billing information.
• Recurring- Whether or not the order was recurring.
• Recurring Declined- Recurring orders status.
• Total- The sale total in your accounts currency.

This page also provides the option to sort your sales by any of the previously mentioned fields.
You may click on the order number to bring up the customers order.

If you would like to locate a sale in your 2Checkout account, you may use the sales locater feature located on the right side of the page to search for your sales by the following criteria:

• Sale #- Order number located in the order notification email.
• Invoice #- Invoice number located on the orders packing slip.
• Customer Name- Customer’s name as it was entered on the order. (must be at least three characters)
• Customer Email- Customer’s email address as it was entered on the order.
• Customer Phone- Customer’s phone number as it was entered on the order.
• Product ID- Product ID that was ordered based on the product ID that was included in the order.
• Date Range- Based on the order date using the Begin Date field in the following format (YYYY-MM-DD) and End Date field in the following format (YYYY-MM-DD).
• Declined Recurrings- Check this box to search for only recurring sales that are currently in declined recurring status.

If there is a large difference in the time scale, the sale in question was probably placed in an ON HOLD status previously and we received additional information during the time frame indicated in the email.

Alternatively, you may want to consider time zone differences for the discrepancy.

<form action=”https://www.2checkout.com/checkout/purchase” method=”post”>
<input type=”hidden” name=”id_type” value=”1″>
<input type=”hidden” name=”c_prod’ value=”xxxxxxx”>
<input type=”hidden” name=”c_name” value=”Sample Product”>
<input type=”hidden” name=”c_description” value=”Sample Product Description”>
<input type=”hidden” name=”c_price” value=”5.00″>
<input type=”hidden” name=”c_tangible” value=”N”>
<input type=”hidden” name=”sid” value=”xxxxxx”>
<input type=”hidden” name=”cart_order_id” value=”1234567890″>
Please Enter The Amount You Would Like To Submit $ <input type=”text” name=”total” value=”5.00″>
<input type=”submit”>
</form>

Note: Be sure to replace the value for SID with your numerical Seller ID number. You can also change cart_order_id to any alphanumeric value that you wish to reference an internal invoice number, item number, auction number or other piece of information. Other values (c_name, c_description, c_price, c_tangible, and total) may be changed at your discretion.

A customer visits a Web site, selects a product, then advances to the checkout portion of the process.

At this point, a customer on a 2CO-affiliated site advances to an SSL-encrypted order page, which guarantees the security of their personal and payment information.

Once the customer enters and submits the information, 2CO’s processes immediately perform an authorization. The processes verify that the information submitted is in the correct format, and that the funds required for the sale are available.

If the information is inaccurate, or funds are not available, the sale will be declined and the customer notified as to the reason (if an appropriate code is provided by the cardholder’s bank).

If, however, the information is correct and funds are available, the customer is either sent to a final 2CO page or returned to the return URL that you have specified during setup.

Additionally, a sales confirmation email is sent to you and to the customer, alerting you to the completion of the sale.

The order details can now be viewed in the supplier’s 2Checkout.com account. An authorization hold for the funds has been placed on the customer’s account. On the order details page, the Status field will display as approved, and the Date Paid field will display as Not Yet Paid.

Within the first 24 hours the order will go through Fraud review and supplier is notified of the results via email when the fraud review completes. Assuming the order passes the fraud review, one of two things will happen. If the product was configured as tangible and the supplier is using 2Checkout’s Plug n Play cart, the supplier will then need to mark the order as shipped in their account (after physically shipping the order, of course). If the product is intangible or the supplier is using a third party cart, the order will not need to be marked shipped and the funds will automatically be transferred to 2Checkout.com. On the order details page, the Status field will display as pending, and the Date Paid field will display as Not Yet Paid.

Within 24 hours of being marked as shipped, the funds for the order are received by 2Checkout.com and the Status field will display as Deposited and the Date Paid field will display as Pending. The funds for the order are now deposited in the suppliers account and are added to their weekly payment cycle. Once the supplier is paid for sale the Status field on the order details page will continue to display as Deposited and the Date Paid field will display the date the payment was sent to the supplier by 2Checkout.com.

To refund the entire sale, click on “Refund Sale” on the top left of the sales details page. To issue a refund for an individual installment, you will need to click on the “Refund” link listed under the refund column for the invoice. There will be an invoice entry for every installment. When issuing a refund you will be required to select a reason for the refund, enter a comment and click on submit refund. To cancel the recurring billing click on the “Stop This Recurring” link listed by the product name.

Please note: The refund option may not be displayed on a sale based on the following criteria:

• Your username does not have authorization to issue refunds (basic editing access).
• The sale is over 60 days old.
• The invoice has no balance left to refund.
• For a line item refund, the line item has already been refunded.
• For a line item refund, the line item amount is more than the
  remaining balance on the invoice (this can happen on an invoice with one
  line item and a coupon or on an invoice with a partial refund).
• It’s an online check order that has not been deposited.

Please feel free to contact us directly for refund assistance.

If you are a customer who has a recurring service that is billed through 2Checkout.com you will wish to contact 2Checkout.com directly by clicking here.

There are two parts to any successful credit card transaction:

The Authorization – This is where we verify the CVV code, address and phone number, and ensure that the card is good for the amount required to complete the transaction. If it is, we put an authorization out that puts a hold on those funds and reserves them for us. This happens instantly, when the customer checks out.

The Charge – This is where we turn the authorization into a formal charge, and the charge actually appears on the customer’s statement. We put the charge through when you mark the item as shipped (or instantly, if the product is electronically delivered or otherwise provided to the customer instantaneously).

If the original authorization expires before you are able to mark the order as shipped, you will need to reauthorize the amount from the Mark Shipping area of your Account Homepage.