The following services will not be available during this time:

• Payoneer API – No payment distributions/queries for existing payees/payments
• Payoneer hosted Partner Landing Sites – No new cardholder registrations
• Partners’ Administration Console
• Report Services
• Cardholders’ My Account services
• Cardholders’ private loading services
• Cardholders will not be able to claim payments
• Card loading services
• Card issuing services
• Email services

Your cards may be used at points of sale and ATMs as normal.

Please contact Payoneer directly with any questions.

We would also like to take this time to explain the effects of this outage and what we are doing to address these orders.

Affected orders would have been accompanied by the usual Order Confirmation emails, but suppliers will not be able to locate these order numbers in their 2CO accounts. Customers’ credit cards were authorized, but these authorizations will drop off, so the customers will not be charged for these orders.

To address these missing orders, we will be sending an email recommending that each affected customer place their order again. Each affected supplier will receive a copy of the appropriate email. If the customer does not follow up with a new order, the supplier can follow up by sending the customer further Request for Payment.

We apologize for any inconvenience this outage may have caused and assure you we are doing everything within our power to prevent similar events in the future.

If you have any questions or believe you have been affected, please contact our Customer Care team by opening a support ticket.

You may also give us a call at one of the phone numbers below:
1.614.921.2450 Main Number
1.877.294.0273 Toll-Free (US and Canada)
0871 284 4844 UK and Northern Ireland