New Vendor Admin: Fraud Review

The fraud review page provides you with the fraud review information for all of your sales.
To access the fraud review page in our new vendor administration panel please login at the following url: https://www.2checkout.com/va/

Once you have logged in please click on the ‘Sales’ tab and then select the ‘Fraud Review’ subcategory.

The fraud review status table will provide you with the following:

  • Action Date- The date and time the order was reviewed.
  • Sale ID- The order number being reviewed.
  • Status- The fraud review status. (ex. Open, Closed)
  • Decision- The fraud review decision. (ex. Passed, Failed, Pending)
  • Comments- Comments related to the decision.

You may select any of these links to sort the fraud review table information. You are also provided with a search tool above the fraud review table which you may use to search by status, decision and order number.

What is “Order Status”?

While providing support to our suppliers, we frequently encounter questions that are addressed by referring to the Order Status. This article addresses the question What is “Order Status”?

Credit Card:

  • Approved - The customers bank has approved the transaction
  • Pending - The customers bank has begun the process to transfer the funds to 2Checkout
  • Deposited - 2Checkout has received the funds from the customers bank and they are in your 2Checkout vendor account

eCheck:

  • Approved - 2Checkout is waiting to hear from the customers bank
  • Pending - The customers bank has began the process to transfer the funds
  • Deposited - 2Checkout has received the funds from the customers bank and they are in your 2Checkout vendor account

FXSource:

  • Deposited - 2Checkout has received the funds from the customer and they are in your 2Checkout vendor account

PayPal & PayLater:

  • Pending - 2Checkout is waiting on funds from PayPal
  • Deposited - 2Checkout has received the funds from PayPal and they are in your 2Checkout vendor account

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