Are you a prospective vendor wondering if your product is one that 2Checkout prohibits or restricts? Are you an existing vendor who wants to add additional products or services and you’re not sure if 2Checkout can support it? Still have questions even after reviewing our prohibited product list? Our Risk Department is here to get you the answers you need. Email risk@2checkout.com and provide us with your URL and we will happily review your product or service for acceptability. If you do not yet have a website that includes your product or service, then provide us with a detailed description as to what you wish to sell and we’ll follow up with information on whether we think we could support it. It is important to note that while we can give you a general idea as to whether or not we could support something based on a description, we will still need to review your URL before approving an account.

Abusive Vendor Policy

In any direct contact with Customers, Supplier shall, at all times, act in a professional and courteous manner. At no time will Supplier conduct an inappropriate communication with the Customer. Inappropriate communications include, without limitation, threats of any nature, harassment or attempts at extortion. Such inappropriate communication shall be deemed to be a material breach of the 2CO Agreement.

In addition to the other remedies 2CO has for Supplier’s breach of its obligations, including without limitation the suspension of an Account or termination of the Agreement, 2CO may assess a charge of $100.00 as partial reimbursement for costs incurred by 2CO in resolving an issue with a Customer resulting from inappropriate communication by Supplier.

Supplier must notify 2CO immediately of any changes Supplier intends to make in any of the following:

- Products offered for sale. ***Note, this applies only if you are making a fundamental change to the product or service that you have previously been approved to sell. Should you wish to start selling an entirely different product or service, you must notify us. If you are merely adding additional sizes, colors, like items, etc. to your existing approved catalog, there is no need to inform us.

- Primary Contact Information. ***Note, that if you are merely updating your email address, phone number or mailing address, there is no need to contact us. However, if you wish to update the information to reflect a new owner of the business, you must follow the account transfer instructions found here:

Can my account be transferred to someone else?

- URL or Domain Name. ***Note, you must inform us each and every time you wish to sell from a URL other than the URL that you have listed on your 2CO account. Remember, the 2CO license agreement is good for a single URL only. For information on how to obtain additional licenses at a discount, please see:

Can I have multiple 2checkout.com accounts?

Should you make changes to your shipping or return policies and you are confident that they are in line with 2CO policies, there is no need to contact us. However, if you wish to assure that policies match our requirements, you may email the details of your policy changes to Risk@2co.com for approval.

Seminar/Conference/Event Guidelines:

The terms outlined in our Supplier Agreement and Operating Regulations are geared towards the standard purchase of goods and services, and are not readily serviceable for conferences, events and seminars. It is a requirement of the card association that goods/services be rendered at the time when the credit card is actually charged for a sale. In the case of a seminar/conference/event, the product is not supplied until well after the time in which the credit card is charged.

The Risk Management department of 2CO is prepared to allow for your conferences/seminars/events to be accepted per the “Restricted Product” guidelines of our Allowed Products list, based on the following conditions:

1. 2CO will hold-back 25% of each sale in a “reserve fund” pending verified completion of the event. The 25% hold-back will be released in 2 installments. The first installment will be released no earlier than 1 week following the event. This is required to allow the 2CO verification department ample time to verify that the event took place, and that there are no initial customer complaints. At this point 80% of the hold-back (approximately 20% of your total sales) will be released to you. The remaining funds will be released on the pay period 90 days after the completion of the verification process.For example:
   If your event is scheduled to take place on January 1st, the hold-back payout would be as follows:
   • approximately January 10th — 20% of total sales
   • approximately April 10th — remaining 5% of total sales (less refundsand chargebacks)

   Please note: Verification will NOT take place until after you inform 2CO that the event has taken place.*

2. Purchasers/attendees must be provided with some tangible evidence of purchase, such as a ticket, a certificate of registration, etc., at the point when the sale is made.
3. 2CO will require a guarantee that will protect us from the possibility of the event not taking place, or other circumstances that may result in large numbers of cancellations or refunds of funds that we would have paid out to you before the conference/event takes place. This should be a written statement, signed by the account holder, specifically stating 2Checkout bears no responsibility for reimbursement of ticket costs for which the vendor has already been paid in the case of canceled events.
4. 2CO will also require a completed copy of the Risk Form, a record of your business history, as well as documentation of a previous event (you may submit a newspaper posting, copy of a brochure, etc.) faxed to 614-921-2451 ATTN: Risk.

If you agree to these conditions, please respond with the requested paperwork and completed Risk Form.