Are you a prospective vendor wondering if your product is one that 2Checkout prohibits or restricts? Are you an existing vendor who wants to add additional products or services and you’re not sure if 2Checkout can support it? Still have questions even after reviewing our prohibited product list? Our Risk Department is here to get you the answers you need. Email risk@2checkout.com and provide us with your URL and we will happily review your product or service for acceptability. If you do not yet have a website that includes your product or service, then provide us with a detailed description as to what you wish to sell and we’ll follow up with information on whether we think we could support it. It is important to note that while we can give you a general idea as to whether or not we could support something based on a description, we will still need to review your URL before approving an account.

2Checkout.com Risk Representatives regularly review accounts and associated websites for compliance to the Terms of Service every vendor agrees to upon opening a 2Checkout.com account. A TOS violation, if discovered, may result in the disabling of an account’s selling ability account pending resolution of the issue. In order to prevent any inconvenience or loss of business due to sales interruption I encourage all vendors to take the time to ask themselves these 10 questions to determine their Terms of Service compliance and ensure a long and profitable business relationship with 2Checkout.com!

Continue reading…

2Checkout.com strives to provide vendors with detailed stat tracking to assist in monitoring the financial history of their accounts.

A key aspect of this information is active tracking of refund and bank dispute amounts and percentages. These percentages play a key role in 2Checkout account evaluations, as well as determining the level of the rolling reserve that is applied to accounts.

2Checkout maintains the following criteria for acceptable refund and bank dispute percentages:

• Refund amounts should not exceed our acceptable limit of 10%.
• Bank Assisted dispute levels should not exceed our acceptable limit of 1%.

Percentages above these levels may lead to reserve increases, and can be detrimental to the overall profitability of your company.

Refunds and Bank Assisted Disputes that are deemed fraud related are weighted differently than those issued for service related issues, yet these stats should be monitored as well.

2Checkout encourages all vendors stay current on their account statistics and are proactive in using these tools to ensure the overall health and good standing of their accounts.

The terms outlined in our Supplier Agreement and Operating Regulations are geared towards the standard purchase of goods and services, and are not readily applicable for services offering repair, data transfer, maintenance, or other services requiring a customer to send in items to receive service. It is a requirement of the card association that goods/services be rendered at the time when the credit card is actually charged for a sale. In the case of a repair/data transfer/maintenance service, the product is not supplied until well after the time in which the credit card is charged, and a transfer of customer property is mandated.

Before continuing further, please be aware that services of this type are restricted to US based operations only. The item must be shipped to, and serviced from, locations within the continental United States.

The Risk Management department of 2CO is prepared to allow repair/data transfer/maintenance services to be accepted with a 10% rolling reserve per the “Restricted Product” guidelines of our Allowed Products list, based on the following conditions:

1. The supplier must supply proof of a surety bond in an amount equal to 8x the approximate value of the items that would be shipped serviced. 2Checkout does not supply or facilitate bonding services, we would recommend you contact either your insurance company or http://www.nasbp.org for assistance in obtaining the bond. The bond must list the supplier as the principal for the bond, with 2Checkout.com as the obligee. The bond shall state the vendor will perform the contracted service on the product and return it to the customer in a condition equivalent to or better than it’s original condition. This would insure the funds to cover any losses 2Checkout may incur from loss of customer property due to negligence or loss on the part of the supplier.
2. Both purchasers and supplier must provide shipping insurance/delivery confirmation for the packages sent. We recommend the usage of DHL, Fed/Ex, USPS, or UPS shipping to ensure transparency of the timeframe in which the item(s) shipment was initiated/received. Your site must state this requirement to the customer clearly before the transaction takes place.
3. 2CO will require a guarantee that will protect us from the possibility of the service not being rendered through supplier inability, or other circumstances that may result in large numbers of cancellations or refunds of funds that we would have paid out to you before the service was completed. This should be a written statement, signed by the account holder, specifically stating 2Checkout bears no responsibility for reimbursement of repair/transfer/service for which the vendor has already been paid in the case of inability to service the request.
4. All products within the account must be listed as tangible, and no order may be marked as shipped until the merchandise has been shipped by the supplier. Valid tracking information must be entered at the time of delivery.
5. 2CO will also require a completed copy of the Risk Form and a record of your business history faxed to 614-921-2451 ATTN: Risk.

If you agree to these conditions, please respond with the requested paperwork and completed Risk Form.

Everything you need to know about online retailing, step by step and in depth.
Teach me.

Why 2Checkout?

You have choices, compare our service with everyone else.
Show me.

Policy

All the legalese you need to know
Read the fine print.

Problems

We’ll solve them.
Feel Better.